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Product and Support News

Mar

08 Firebox Cloud now available in Azure marketplace

08 Mar 2018 By Brendan Patterson
Categories: Network Security

We are pleased to announce that Firebox Cloud is now available in the Microsoft Azure marketplace, after the conclusion of a two month Beta test period. Firebox Cloud brings the protection of WatchGuard’s leading Firebox UTM appliances to public cloud environments. It enables organizations to extend their security perimeter to protect business-critical assets in Azure.

Firebox Cloud in Azure uses the Bring Your Own License (BYOL) model. It uses the same Firebox Cloud SKUs and pricing that were released with the launch of – Read more...

Mar

05 Wi-Fi Cloud Maintenance Update

05 Mar 2018 By Ryan Orsi
Categories: Wi–Fi

Hello WatchGuard Wi-Fi Cloud Users,

We are planning a brief maintenance on Friday, 9 March between 03:00 AM to Saturday, 10 March 7:00 AM UTC to deploy new features and improvements to Wi-Fi Cloud.

During the maintenance window, the Wi-Fi Cloud GO service tile will be inaccessible. There is no impact to other customer Wi-Fi services (Manage, Analyze, and Engage). Access Points will still be functional and provide connectivity and security. Splash pages will also be functional for guest access.

Regards,

WatchGuard Wi-Fi Cloud Team Read more...

Feb

21 Gateway Antivirus Issue: Root Cause Analysis

21 Feb 2018 By Brendan Patterson
Categories: Support Alerts

Summary:
WatchGuard had an issue with Gateway Antivirus (GAV) signatures on February 7th , 2018 that affected M300, M200, and T35 appliances running firmware version 12.0 and later. An error in the signature file resulted in scan errors on the appliance. Depending on the appliance configuration, the Firebox may have prevented access to files received by email.

Root Cause
The issue was specific to PowerPC processor with 64-bit architectures (i.e., Firebox M300, M200, and T35/T35-W) running firmware version 12.0 and later with the – Read more...

Feb

01 End of Sale Announcement: WatchGuard 802.3af PoE Injector

01 Feb 2018 By Ryan Orsi
Categories: Wi–Fi

WatchGuard will discontinue offering for sale (EOS) WatchGuard 802.3af PoE Injector for access points on April 1, 2018. At that time, hardware accessory SKU WG8568 will be discontinued and removed from active WatchGuard price lists. Should new orders come in after April 1, 2018, WatchGuard will not accept them if inventory is depleted. As a replacement, WatchGuard has introduced a 802.3at PoE+ Injector for all our access points and it is currently available for shipment. The new 802.3at PoE+ injector is offered in four SKUs for varying power cord options: – Read more...

Jan

31 Recent WebBlocker Issue in Europe

31 Jan 2018 By Brendan Patterson
Categories: Support Alerts, Network Security

WebBlocker Incident Report
Users of the WebBlocker service in Europe experienced an outage late Thursday night that lasted into Friday morning, January 25 – 26, 2018. WatchGuard has worked closely with our partner Forcepoint over the last few days to analyze the failure and to put processes in place to ensure that events like this do not happen again. We are sharing details here so our partners and users are confident that we have addressed this issue.

Background
WebBlocker uses the Forcepoint ThreatSeeker Cloud URL database for web – Read more...

Jan

30 Wi-Fi Cloud 8.5 Now Available

30 Jan 2018 By Ryan Orsi
Categories: Wi–Fi

We are happy to announce the availability of Wi-Fi Cloud 8.5. This latest version of the Wi-Fi Cloud simplifies configuration steps for IT administrators, enhances Wi-Fi service quality in environments with multiple access points (APs) using automatic power optimization, and adds a new cloud integration mode for the AP420 to better support large WIPS sensor overlay deployments.

Automatic Transmit Power Control (TPC)

WatchGuard access points managed by the Wi-Fi Cloud automatically adjust their transmit power levels for optimum levels to avoid

Jan

29 Coming Soon! - Fireware 12.1.1 Beta with DNSWatch

29 Jan 2018 By Brendan Patterson
Categories: Network Security

UPDATE: Fireware v12.1.1 beta is scheduled for February 8, 2018 release. At the time of the original post, February 2, 2018 was the previously scheduled date.

Fireware 12.1.1 and DNSWatch
Recently WatchGuard announced the acquisition of Percipient Networks, a developer of an easy-to-deploy, security-focused Domain Name System (DNS) service, previously known as Strongarm. We're excited to announce that the first step in the integration of their solution will take place this week when we release the Fireware 12.1.1 Beta. The new service, – Read more...

Jan

22 Wi-Fi Cloud Maintenance Update

22 Jan 2018 By Ryan Orsi
Categories: Wi–Fi

Hello WatchGuard Wi-Fi Cloud Users,

We are planning a brief maintenance on Friday, 26 January between 03:00 AM to Saturday, 27 January 09:00 AM UTC to deploy new features and improvements to the Wi-Fi Cloud.

During the maintenance window, Wi-Fi Cloud management will be inaccessible during the maintenance activity and you will not be able to perform configuration changes. There is no impact to customer Wi-Fi service. Access Points will still be functional and provide connectivity and security. Splash pages will also be functional for guest access.

Regards,

– Read more...

Jan

02 GAV Outage for 11.10.5 and earlier software versions

02 Jan 2018 By Kimberly Taylor
Categories: Support Alerts

AV Signatures in 11.x releases

With the release of 12.0, WatchGuard introduced a new GAV engine to take advantage of new AV industry technology and would discontinue support for older AVG engines in Fireware 11.x by January 2018. GAV signature support for 11.10.7 and above will remain in place until April 2018.

As of December 31, 2017, appliances running 11.10.5 and earlier Fireware versions may be experiencing scan errors and observing the following messaging in the log files:

01-02 13:41:58 scand license init failed(The license has expired.) – Read more...

Dec

20 WatchGuard Dimension 2.1.1 Update 2 now available

20 Dec 2017 By Jason Vendramin
Categories: Network Security

We are pleased to announce the availability of WatchGuard Dimension 2.1.1 Update 2. This maintenance release is now available from the Software Downloads Center, together with release notes and update instructions. WatchGuard Dimension 2.1.1 Update 2 addresses several frequently reported issues and introduces some security enhancements, including:

APT content names with reserved characters would cause PDF reports to fail
Log Collector issue that caused incorrect logging status to be displayed for devices
Log Collector process

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