Product and Support News

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Launchpad services will be updated starting on Friday, January 10, 2020 for required maintenance.

When: All regions: Friday, January 10, 2020 (12:00AM – 04:00AM PST)

Maintenance Window: 4 HoursDuration: 2 HoursUser Impact:

Wi-Fi Cloud management services will be inaccessible during the maintenance activity and you will be unable to log in to the Wi-Fi Cloud Launchpad Dashboard.

There is no impact to customer Wi-Fi service. Access Points will still be functional and provide connectivity and security.

Captive portal...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December:

Articles

• Firebox diagnostic log messages not visible in WatchGuard Cloud
• WatchGuard support must confirm that callers are authorized before providing support
• DNSWatch cannot resolve a specific domain

Known Issues

• DNSWatch - Content Filter Policies and Dynamic IP Addresses
• Reverse Proxy fails with blank page displayed for some applications
• AP devices stuck in reboot loop with RS232 converter in network
• Install error for AD Helper for...

WatchGuard has posted Fireware 12.5.2 Update 1 in the Software Download Center. This update introduces several key bug fixes, as well as initial support for management of Firebox system tasks directly from WatchGuard Cloud. Full details are provided in the Release Notes, which are available here.  Update 1 was released on December 23 to address an issue in environments with asymmetric routing. More details are about the issue are available in our knowledge base article.

Key Updates of This Release:

    - Updated versions of SSL and IPSec VPN clients, SSO client support for macOS Catalina...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in November:

Articles

• Migrate from Datablink Management Server to AuthPoint
• Resolved TDR False Positive for GoogleUpdateSetup.exe

Known Issues

• Firebox Cloud does not correctly handle overlapping static routes
• Reduced range on AP120, AP320, and AP322 devices
• Cannot edit SD-WAN actions in Policy Manager > Policy Configuration
• Instagram social media authentication fails with iOS versions 11.12.1 or lower
• System hash and Evtlog hash do not always...

We are excited to announce that the AuthPoint Authentication API is now available to beta test! The Authentication API is a new service that you can use to add the protection of AuthPoint multi-factor authentication (MFA) directly into your custom applications, using RESTful API calls.

Would you like to quickly add MFA to your Web portal? Maybe add Push, QR Code or OTP (one-time password) authentication into your home developed application?

With the AuthPoint Authentication API, you will be able to:

• Authenticate a user with a time-based OTP
• Generate a customized authentication...

We are excited to announce that Threat Detection and Response (TDR) has some new capabilities! By popular demand, WatchGuard has made pre-configured Antivirus Exclusions a reality! Gone are the days of copying and pasting directory paths one by one into the Exclusions page.  These predefined exclusion sets make it easy to add exclusions for the most common antivirus vendors. 

To see these changes in the TDR Web UI, select Configuration > Exclusions. The Exclusion page now includes two tabs: 

• Custom Exclusions - Shows the exclusions you configured manually before version 5.8.0. Any custom...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud will be updated to version 8.8.1 starting on Friday, November 22, 2019.

• Enhanced role-based access control for RADIUS MAC authentication
• Support for the new AP225W wall-plate access point (coming soon)
• Uniform LED patterns for all 802.11ac Wave 1 and Wave 2 APs. For more information, see Troubleshoot AP LED Status

When:

• AMER region: Friday, November 22, 2019 (12:00AM – 6:00AM PDT)
• EMEA region: Friday, November 22, 2019 (12:00AM – 6:00AM GMT)
• APAC region: Saturday, November 23, 2019 (12:00AM – 6:00AM HKT)

Maintenance...

Hello everyone and happy November!

We wanted to get a couple of updates out to you around DNSWatch and DNSWatchGO. Having launched on October 1, 2019, we have been hard at work to add new functionality and continue to drive these products based on the feedback we receive from you all. Here are several quick updates for you. Expect more detail to come in our marketing material in quarter four.

Domain Level Content Filtering

We are happy to announce that DNSWatch now allows for the enforcement of domain level content filtering on the Firebox. This allows users of DNSWatch and DNSWatchGO...

Fireware 12.5.1 Update 1       

WatchGuard has posted Fireware 12.5.1 Update 1 at the Software Download Center. There is no corresponding update to WSM. This maintenance update provides resolution to issues that have been reported by customers. Based on feedback from our partners, we plan to make more bug fix update releases generally available instead of providing just customer speciific patches or hotfixes. Full details are provided in the Release Notes, which are updated since the 12.5.1 GA release. 

Does this release pertain to me?

Fireware 12.5 Update 1 is available for all Firebox T...

WatchGuard Cloud Visibility Updates

We launched WatchGuard Cloud Visibility back in April of this year, and since then WatchGuard customers have enthusiastically adopted the new platform. Our product development team has continued to add new features and enhancements over the past few months. We capture the updates each week in our WatchGuard Cloud Release Notes. Understanding that everyone is busy and won’t find time to review these closely, we will also publish regular updates here on the product blog. Some of the major highlights since we first announced General Availability are listed...