Product and Support News

Jan

31

Recent WebBlocker Issue in Europe

Brendan Patterson's picture

31 Jan 2018 By Brendan Patterson
Categories: Support Alerts, Network Security


WebBlocker Incident Report
Users of the WebBlocker service in Europe experienced an outage late Thursday night that lasted into Friday morning, January 25 – 26, 2018. WatchGuard has worked closely with our partner Forcepoint over the last few days to analyze the failure and to put processes in place to ensure that events like this do not happen again. We are sharing details here so our partners and users are confident that we have addressed this issue.

Background
WebBlocker uses the Forcepoint ThreatSeeker Cloud URL database for web – Read more...

Jan

30

Wi-Fi Cloud 8.5 Now Available

Ryan Orsi's picture

30 Jan 2018 By Ryan Orsi
Categories: Wi–Fi


We are happy to announce the availability of Wi-Fi Cloud 8.5. This latest version of the Wi-Fi Cloud simplifies configuration steps for IT administrators, enhances Wi-Fi service quality in environments with multiple access points (APs) using automatic power optimization, and adds a new cloud integration mode for the AP420 to better support large WIPS sensor overlay deployments. 

Automatic Transmit Power Control (TPC)

  • WatchGuard access points managed by the Wi-Fi Cloud automatically adjust their transmit power levels for optimum levels to avoid
    • – Read more...

Jan

29

Coming Soon! - Fireware 12.1.1 Beta with DNSWatch

Brendan Patterson's picture

29 Jan 2018 By Brendan Patterson
Categories: Network Security


UPDATE: Fireware v12.1.1 beta is scheduled for February 8, 2018 release. At the time of the original post, February 2, 2018 was the previously scheduled date.

Fireware 12.1.1 and DNSWatch
Recently WatchGuard announced the acquisition of Percipient Networks, a developer of an easy-to-deploy, security-focused Domain Name System (DNS) service, previously known as Strongarm. We're excited to announce that the first step in the integration of their solution will take place this week when we release the Fireware 12.1.1 Beta. The new service, – Read more...

Jan

22

Wi-Fi Cloud Maintenance Update

Ryan Orsi's picture

22 Jan 2018 By Ryan Orsi
Categories: Wi–Fi


Hello WatchGuard Wi-Fi Cloud Users,

We are planning a brief maintenance on Friday, 26 January between 03:00 AM to Saturday, 27 January 09:00 AM UTC to deploy new features and improvements to the Wi-Fi Cloud.

During the maintenance window, Wi-Fi Cloud management will be inaccessible during the maintenance activity and you will not be able to perform configuration changes. There is no impact to customer Wi-Fi service. Access Points will still be functional and provide connectivity and security. Splash pages will also be functional for guest access.

Regards,

– Read more...

Jan

02

GAV Outage for 11.10.5 and earlier software versions

Kimberly Taylor's picture

02 Jan 2018 By Kimberly Taylor
Categories: Support Alerts


AV Signatures in 11.x releases

With the release of 12.0, WatchGuard introduced a new GAV engine to take advantage of new AV industry technology and would discontinue support for older AVG engines in Fireware 11.x by January 2018. GAV signature support for 11.10.7 and above will remain in place until April 2018.

As of December 31, 2017, appliances running 11.10.5 and earlier Fireware versions may be experiencing scan errors and observing the following messaging in the log files:

01-02 13:41:58 scand license init failed(The license has expired.)        – Read more...

Dec

20

WatchGuard Dimension 2.1.1 Update 2 now available

Jason Vendramin's picture

20 Dec 2017 By Jason Vendramin
Categories: Network Security


We are pleased to announce the availability of WatchGuard Dimension 2.1.1 Update 2. This maintenance release is now available from the Software Downloads Center, together with release notes and update instructions. WatchGuard Dimension 2.1.1 Update 2 addresses several frequently reported issues and introduces some security enhancements, including:

  • APT content names with reserved characters would cause PDF reports to fail

  • Log Collector issue that caused incorrect logging status to be displayed for devices

  • Log Collector process

    • – Read more...

Dec

19

Customer Support Access Changes

Kimberly Taylor's picture

19 Dec 2017 By Kimberly Taylor
Categories: Support Alerts


As a loyal WatchGuard customer, I’m sure that you’re aware that WatchGuard is growing!  To address your future needs, WatchGuard Customer Support is changing the way our technicians connect to your WatchGuard appliance while working on a support case.

New Option to Enable Support Access

Over the years, you have used a list of IP addresses in a WatchGuard policy to grant our technicians access to a Firebox or XTM appliance to troubleshoot issues.  For added security and ease of granting WatchGuard Support access, we have added an additional Support Access – Read more...

Dec

18

Fireware 12.1 Now Available

Arthur Gordon's picture

18 Dec 2017 By Arthur Gordon
Categories: Network Security


We are pleased to announce the new release of Fireware 12.1 and WSM 12.1! These significant new releases are now available for download from the software download center. The highlight of Fireware 12.1 is the Access Portal, a clientless application portal that is available for SSO integration for cloud assets and internal resources via RDP and SSH. With the rate and notoriety of recent cybersecurity incidents involving compromised personal information, the marketplace for web-based authentication solutions continues to grow at a Compound Annual Growth Rate upwards of 10%.1 The – Read more...

Dec

08

Wi-Fi Maintenance Update

Ryan Orsi's picture

08 Dec 2017 By Ryan Orsi
Categories: Wi–Fi


Hello WatchGuard Wi-Fi Cloud Users,

We are planning a brief maintenance on Friday December 8, 2017 between 7:00PM and 8:00PM Pacific Time to deploy improvements to the Wi-Fi Cloud.

During the maintenance window, access to the Wi-Fi Cloud Dashboard will be down for maintenance (approximately 15 minutes). Your access points and splash pages will continue to pass client traffic and will not be interrupted. 

If you have any questions regarding the update, please visit www.watchguard.com/support

Regards,

– Read more...

Dec

04

Fireware 12.0.2 is now available

Brendan Patterson's picture

04 Dec 2017 By Brendan Patterson
Categories: Network Security, Wi–Fi


Fireware 12.0.2 General Availability
We are pleased to announce the General Availability (GA) of Fireware 12.0.2 and WSM 12.0.2 today. These releases, which are now available at the software download center, resolve several issues that had been reported from the field. Since these are maintenance releases, there are no new features included. Please review the Release Notes for a comprehenisve list of issues that are addressed. Notable highlights – Read more...

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WatchGuard has deployed nearly a million integrated, multi-function threat management appliances worldwide. Our signature red boxes are architected to be the industry's smartest, fastest, and meanest security devices with every scanning engine running at full throttle. Why buy WatchGuard? Find out here.

 

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