Product and Support News

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December:

Articles

• Reserved Firebox-DB authentication server user names
• macOS Big Sur 11.x software compatibility
• Fireware v12.5.7 and v12.6.4 beta releases in WatchGuard Cloud

Known Issues

• Mobile VPN with SSL client does not support Macs with Apple M1 processors
• Access Portal RDP session creation rejected when memory is low

New and Updated Video Tutorials

• Introduction to spamBlocker

New Courseware Videos
Available in WatchGuard Learning...

We have listened to you and unification has arrived! The Threat Detection and Response (TDR) UI is now integrated into WatchGuard Cloud with the release of TDR 6.0.0. We have moved and mapped all Operator, Account, and License management into WatchGuard Cloud, while providing the familiar TDR UI directly in WatchGuard Cloud. Here are some features to look for:

• Account Management - TDR will now use the accounts you create and manage from WatchGuard Cloud. You will no longer have to maintain two different account trees between WatchGuard Cloud and TDR.
• Inventory Management – You can assign...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in November:

Articles

• Firebox Cloud supports accelerated networking in Azure

Known Issues

• IKEv2 profile import fails on macOS Big Sur 11.0.1
• DHCPv6 server restarts repeatedly when DHCP reservation exists
• Hotspot custom logo does not load in Fireware v12.6.2
• Cannot edit SD-WAN actions after you change the names of multiple external VLAN interfaces
• Application Control category actions not applied correctly on 12.5.x Firebox fully managed by Management...

On 1 December 2020, the TDR EU AWS environment suffered from an intermittent outage which resulted in some Host Sensors being unable to contact ThreatSync. This seems to be linked to the deployment of new TDR infrastructure on the night of 30 November 2020. Despite Engineering's extensive efforts, the root cause of the connection issues could not be determined, and the deployment was reverted on 1 December 2020 at 7:30pm EST. Connectivity issues should be resolved with the reversion to previous environment infrastructure. As WatchGuard continues the analysis, we will postpone the deployment of...

We are excited to announce that WatchGuard partners can now use Prepaid Points to assign licenses to Panda endpoint products through MSSP Command!

Pay-as-you-go Prepaid Points is a part of WatchGuard’s FlexPay program, enabling partners to pre-purchase points that can be used later on WatchGuard’s portfolio including Firebox and SaaS products. Points never expire and can be flexibly applied month to month based on evolving business needs.

Starting December 2nd, 2020, MSSP Command will contain options to use points for:

• Panda Adaptive Defense
• Panda Adaptive Defense 360
• Panda...

We are excited to announce the availability of two new Firebox M Series appliances—M4800 and M5800, delivering top-of-the-line performance and serious security in a flexible, modular platform. With firewall throughput of up to 87 Gbps and UTM throughput up to 11.3 Gbps, the Firebox® M4800 and M5800 are our fastest Firebox appliances ever. This level of performance paired with powerful security, flexible high-port density, and affordability makes these the ideal solutions for distributed, hub-and-spoke type deployment scenarios.

Key Features:

• Throughput: With firewall throughput of up to...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in October:

Articles

• Where can I download Visio icons of WatchGuard devices?
• WatchGuard Cloud Service Cookie Notice
• Are WatchGuard products compliant with NDAA Section 889?
• Download WatchGuard software
• How to use PSInfo for Panda Support
• Change the Mobile VPN License Server (MVLS) IP address
• When Spectrum DNS is used as a DNS server by a Firebox, Subscription Services might fail
• Use MVLS to license a WatchGuard Mobile VPN client
• Cannot view...

BLUF: TDR Outage – 30 minutes
EU – 30 November 2020 at 5PM PST
NA – 1 December 2020 at 11PM PST   

We have listened to your feedback and we are excited to announce that with the release of TDR 6.0.0, WatchGuard will deploy a TDR UI integrated into WatchGuard Cloud. To prepare for this, WatchGuard must deploy new TDR infrastructure before the TDR 6.0.0 release that is scheduled for late December or early January.

During the outage, all Host Sensors will show as disconnected from ThreatSync and the TDR UI will be unavailable. Host Ransomware Prevention and its built-in ransomware hash...

WatchGuard would like to announce that we have achieved ISO27001 Certification, more formally known as ISO/IEC 27001:2013, on WatchGuard Cloud and WatchGuard ID. This certification reflects WatchGuard’s commitment to ensuring the security and integrity of the data of our end customers and partners, now confirmed through an independent assessment.

WatchGuard Cloud and WatchGuard ID are now certified to the latest version of the ISO 27001 standard. Per the ISO website, “ISO/IEC 27001:2013 specifies the requirements for establishing, implementing, maintaining, and continually improving an...

Summary

WatchGuard Wi-Fi Cloud Engage will be updated starting on Saturday, October 31, 2020.

 
When

• All regions: Saturday, October 31, 2020 (12:00AM – 4:00AM PDT)

Maintenance Window

4 hours

Duration

4 hours

User Impact 

• Engage will be unavailable during the maintenance activity.
• There is no impact to customer Wi-Fi service. Access Points will continue to function and provide Wi-Fi connectivity and security.
• Captive portal splash pages will be functional for guest access.

Enhancements and Resolved Issues

• Instagram is removed from the social media plug-in configuration...