Product and Support News

May

07

WatchGuard will be doing website maintenance

Kimberly Taylor's picture

07 May 2018 By Kimberly Taylor
Categories: Support Alerts


When: Sunday, May 20, 2018 at 12AM PDT / 7AM UTC
 
Maintenance Window: 1 hour
 
Expected Impact/Duration: During the maintenance window, users will not be able to log into to the WatchGuard.com website and will receive a maintenance notification page in lieu of the authentication page. 

Customers who are already logged into the website prior to the start of maintenance may receive an error page upon navigating to a new portal page.

Affected Services:

Apr

13

Fireware 12.1.1 is now available

Brendan Patterson's picture

13 Apr 2018 By Brendan Patterson
Categories: Network Security


Fireware 12.1.1. General Availability
We are pleased to announce the General Availability (GA) of Fireware 12.1.1 and WSM 12.1.1.  Key highlights include: 

WatchGuard partners and customers should review the  – Read more...

Apr

13

New Firmware Available for AP100/AP102/AP200/AP300 with Security Vulnerability Fixes

Ryan Orsi's picture

13 Apr 2018 By Ryan Orsi
Categories: Wi–Fi


AP firmware versions 1.2.9.15 for the AP100, AP102, and AP200, and 2.0.0.10 for the AP300 are now available to address security vulnerabilities. We highly recommend installing these AP firmware updates at your earliest convenience. For more detailed information on these vulnerabilities, see AP100/AP102/AP200 Chained Vulnerabilities.

In addition to addressing these vulnerabilities, the AP firmware updates also disable the local web UI on the AP100, AP120, AP200, and – Read more...

Apr

09

DNSWatch is Now Available

Todd O'Boyle's picture

09 Apr 2018 By Todd O'Boyle
Categories: Network Security


Phishing is one of the greatest threats facing small and midsize enterprise organizations today. WatchGuard DNSWatch service provides additional security to protect users at the DNS level, and adds a layer to RED and WebBlocker capabilities to block malicious connections on all ports and protocols – including those necessary during a phishing attack. 

Moreover, DNSWatch increases an organization’s resilience to phishing through end-user education. When an end-user clicks on an email or link that DNSWatch has identified as a phishing attempt, they are redirected to a game that – Read more...

Mar

29

Email Notifications come to TDR

Julian Matossian's picture

29 Mar 2018 By Julian Matossian
Categories: Network Security


We are delighted to announced that Threat Detection and Response now has email notifications. Specifically, ThreatSync now includes email alerts and notifications to let you know when a threat indicator or incident has been detected, as well as if the threat has been remediated from the network or endpoint.

Threat Detection and Response is the only threat correlation and scoring solution that provides fully configurable email alerting for both network and endpoint security events as well as for remediations. This alleviates the need for IT admins and MSPs to have the TDR dashboard – Read more...

Mar

08

Firebox Cloud now available in Azure marketplace

Brendan Patterson's picture

08 Mar 2018 By Brendan Patterson
Categories: Network Security


We are pleased to announce that Firebox Cloud is now available in the Microsoft Azure marketplace, after the conclusion of a two month Beta test period. Firebox Cloud brings the protection of WatchGuard’s leading Firebox UTM appliances to public cloud environments. It enables organizations to extend their security perimeter to protect business-critical assets in Azure.

Firebox Cloud in Azure uses the Bring Your Own License (BYOL) model. It uses the same Firebox Cloud SKUs and pricing that were released with the launch of – Read more...

Mar

05

Wi-Fi Cloud Maintenance Update

Ryan Orsi's picture

05 Mar 2018 By Ryan Orsi
Categories: Wi–Fi


Hello WatchGuard Wi-Fi Cloud Users,

We are planning a brief maintenance on Friday, 9 March between 03:00 AM to Saturday, 10 March 7:00 AM UTC to deploy new features and improvements to Wi-Fi Cloud.

During the maintenance window, the Wi-Fi Cloud GO service tile will be inaccessible. There is no impact to other customer Wi-Fi services (Manage, Analyze, and Engage). Access Points will still be functional and provide connectivity and security. Splash pages will also be functional for guest access.

Regards,

WatchGuard Wi-Fi Cloud Team Read more...

Feb

21

Gateway Antivirus Issue: Root Cause Analysis

Brendan Patterson's picture

21 Feb 2018 By Brendan Patterson
Categories: Support Alerts


Summary:
WatchGuard had an issue with Gateway Antivirus (GAV) signatures on February 7th , 2018 that affected M300, M200, and T35 appliances running firmware version 12.0 and later. An error in the signature file resulted in scan errors on the appliance. Depending on the appliance configuration, the Firebox may have prevented access to files received by email.

Root Cause
The issue was specific to PowerPC processor with 64-bit architectures (i.e., Firebox M300, M200, and T35/T35-W) running firmware version 12.0 and later with the – Read more...

Feb

01

End of Sale Announcement: WatchGuard 802.3af PoE Injector

Ryan Orsi's picture

01 Feb 2018 By Ryan Orsi
Categories: Wi–Fi


WatchGuard will discontinue offering for sale (EOS) WatchGuard 802.3af PoE Injector for access points on April 1, 2018.  At that time, hardware accessory SKU WG8568 will be discontinued and removed from active WatchGuard price lists. Should new orders come in after April 1, 2018, WatchGuard will not accept them if inventory is depleted. As a replacement, WatchGuard has introduced a 802.3at PoE+ Injector for all our access points and it is currently available for shipment.  The new 802.3at PoE+ injector is offered in four SKUs for varying power cord options: – Read more...

Jan

31

Recent WebBlocker Issue in Europe

Brendan Patterson's picture

31 Jan 2018 By Brendan Patterson
Categories: Support Alerts, Network Security


WebBlocker Incident Report
Users of the WebBlocker service in Europe experienced an outage late Thursday night that lasted into Friday morning, January 25 – 26, 2018. WatchGuard has worked closely with our partner Forcepoint over the last few days to analyze the failure and to put processes in place to ensure that events like this do not happen again. We are sharing details here so our partners and users are confident that we have addressed this issue.

Background
WebBlocker uses the Forcepoint ThreatSeeker Cloud URL database for web – Read more...

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About WatchGuard

WatchGuard has deployed nearly a million integrated, multi-function threat management appliances worldwide. Our signature red boxes are architected to be the industry's smartest, fastest, and meanest security devices with every scanning engine running at full throttle. Why buy WatchGuard? Find out here.

 

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