Product and Support News

Nov

10

Access Point Support Subscriptions

Ryan Orsi's picture

10 Nov 2017 By Ryan Orsi
Categories: Wi–Fi


WatchGuard access points provide secure, reliable wireless connectivity to businesses around the world. At WatchGuard, we are passionate about mobility and security and are dedicated to keeping wireless environments updated with the latest software features to keep people safe and their businesses running smoothly. For example, at the time of our public announcement of the WPA/WPA2 key reinstallation (KRACK) vulnerability, corrective software was already available online. Additional details about – Read more...

Nov

08

Wi-Fi Cloud Maintenance

Ryan Orsi's picture

08 Nov 2017 By Ryan Orsi
Categories: Wi–Fi


Hello WatchGuard Wi-Fi Cloud Users,

We are planning a brief maintenance on Friday November 10, 2017 between 7:00PM and 8:00PM Pacific Time to deploy improvements to the Wi-Fi Cloud.

During the maintenance window, access to the Wi-Fi Cloud Dashboard will be down for maintenance (approximately 15 minutes). Your access points and splash pages will continue to pass client traffic and will not be interrupted. 

If you have any questions regarding the update, please visit www.watchguard.com/support

Regards,

– Read more...

Nov

08

WatchGuard Integrates with Autotask PSA to Simplify Managed Security Services

Himanshu Verma's picture

08 Nov 2017 By Himanshu Verma
Categories: News and Promotions


WatchGuard + Autotask Integration

Available with Fireware 12.0.1, WatchGuard has introduced a leading integration with Autotask to simplify managed security services for our global base of mutual Channel Partners. Managed security service providers (MSSPs) using WatchGuard and Autotask can now benefit from closed-looped service ticketing and synchronization of their customers’ asset Information.

Key Features

Integrated, Closed-Loop Service Ticketing — Track Issues with Service Ticketing Made Easy

  • Enable Autotask service tickets for WatchGuard security solutions
    • – Read more...

Oct

31

Fireware 12.0.1 is now available

Brendan Patterson's picture

31 Oct 2017 By Brendan Patterson
Categories: Network Security, Wi–Fi


Fireware 12.0.1 General Availability
We are pleased to announce the General Availability (GA) of Fireware 12.0.1 and WSM 12.0.1 today, along with updates for the Access Point firmware. These releases provide fixes for many reported issues and include some significant security updates. Key highlights: 

Oct

20

Wi-Fi Key Reinstallation Attack “KRACK” Update: Protecting Unpatched Devices

Chris Warfield's picture

20 Oct 2017 By Chris Warfield
Categories: Support Alerts, Wi–Fi


Summary
On October 16, 2017, security researchers announced several vulnerabilities in the WPA/WPA2 encryption protocol that affect countless Wi-Fi enabled devices worldwide. As a result of KRACK, Wi-Fi data streams, including passwords and personal data, can be intercepted, decrypted, and modified without a user’s knowledge. This security flaw means that, for vulnerable clients and access points, WPA- and WPA2-encrypted Wi-Fi traffic is potentially exposed until certain steps are taken to remediate the issue.

Presently, there are 10 known vulnerabilities – Read more...

Oct

16

KRACK (Key Reinstallation Attack) for WPA and WPA2 Vulnerabilities Update

Chris Warfield's picture

16 Oct 2017 By Chris Warfield
Categories: Support Alerts, Wi–Fi


[Editor’s note: Article updated on 10/20/2017 with additional information about KRACK mitigation options from WatchGuard.]

On October 16, 2017, a statement from the International Consortium for Advancement of Cybersecurity on the Internet (ICASI) alerted the industry to a series of vulnerabilities for WPA and WPA2, named KRACK (Key Reinstallation Attack). These vulnerabilities affect a large number of wireless infrastructure devices and wireless clients, across many vendors. This – Read more...

Sep

19

Now Available: TDR 5.1 with APT Blocker Built-in

Julian Matossian's picture

19 Sep 2017 By Julian Matossian
Categories: Network Security


We’re thrilled to announce the general availability of Threat Detection and Response (TDR) 5.1, which includes some great new features that enhance both detection and response to threats as well as the overall user experience when testing new features. This release further increases the value of both TDR and the Total Security Suite, enabling users to more broadly identify threats across their network and respond to them in real-time.

This release of TDR includes two new key features:

  • APT Blocker
    With this release TDR can now directly triage
    • – Read more...

Sep

14

Updates to Customer Support Phone System

Kimberly Taylor's picture

14 Sep 2017 By Kimberly Taylor
Categories: Support Alerts


As of Monday 18 September, WatchGuard Customer Support is pleased to announce some upcoming improvements to our phone system. We are integrating our phone system and CRM systems so that we can automatically find your account and contact information when you call in for support. We will use your phone number, either the number you call from or a number manually entered by you when you call, to locate your details within our system. We will use this information to prioritize your call and route your call to the correct support representative. We have also made some minor improvements to our – Read more...

Sep

12

Fireware 12.0 is now available!

Brendan Patterson's picture

12 Sep 2017 By Brendan Patterson
Categories: News and Promotions, Network Security


Fireware 12.0 General Availability
We are pleased to announce the General Availability (GA) of Fireware 12.0 and WSM 12.0 after a comprehensive Beta where the release was installed 400 Fireboxes around the world. These significant new releases are now available for download from the software download center.

Fireware 12.0 improves on the efficacy and performance of our Gateway Antivirus (GAV) service through the introduction of a new lightweight detection engine. Fireware 12.0 also introduces more secure defaults, improvements to APT Blocker, and continued – Read more...

Aug

29

Now Available: AP420 Indoor High Density Access Point

Ryan Orsi's picture

29 Aug 2017 By Ryan Orsi
Categories: Wi–Fi


Wi-Fi Cloud Family

It gives me great pleasure to announce the availability of the AP420, our indoor 802.11ac Wave 2 4x4 access point. The AP420’s Multi-User MIMO (MU-MIMO) features mean it’s perfectly suited for the highest client density deployments. This access point easily serves crowded rooms full of smartphones, laptops and tablets to give users an excellent mobile connectivity experience. The AP420 also includes a 3rd radio for dedicated WIPS (Wireless Intrusion Prevention System) and RF optimization scanning. This 3rd radio will constantly defend your airspace against prolific man-in-the-middle (MitM – Read more...

Pages

 

Browse by Category

 

EMAIL UPDATES

Sign up to get the latest product news, updates, and support alerts from WatchGuard.

Subscribe

 

Resources

Beta Program

Resource Center

End of Life Info

Product Certifications

Product & Support News

Secplicity

"The 443" Podcast

 

Keep in Touch

  Subscribe by Email

  Subscribe by RSS

   Facebook

  LinkedIn

  Twitter

  YouTube

About WatchGuard

WatchGuard has deployed nearly a million integrated, multi-function threat management appliances worldwide. Our signature red boxes are architected to be the industry's smartest, fastest, and meanest security devices with every scanning engine running at full throttle. Why buy WatchGuard? Find out here.

 

GET IN TOUCH

  • Global Headquarters
    505 Fifth Avenue South, Suite 500
    Seattle, WA 98104, United States
  • Phone
    1.800.734.9905 US & Canada

Social Media

WatchGuard Logo