Product and Support News

WatchGuard is excited to announce the release of three new Firebox T Series UTM appliances: Firebox T20, T40, and T80. These latest Firebox models provide an upgrade path for our existing Firebox T Series customers and offer faster processors and more memory. Delivering big security in a small appliance, each WatchGuard Firebox includes a complete and industry-best set of threat management solutions.

Key Features:

• IntelligentAV and Access Portal are available on the T40/T40-W and T80.
  Services that were previously only available on rackmount appliances now run on smaller tabletop...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in May:

Articles

• WatchGuard Customer Support FAQs
• URLs used by Panda services
• How do I give feedback on WatchGuard Customer Support?
• APs with expired Wi-Fi Cloud Trial licenses are removed from Wi-Fi Cloud

Known Issues

• Browser traffic through a proxy does not fall back from IPv6 to IPv4
• Certificate warning appears when Geolocation denies access to a website
• AP feature key warning appears when you try to save a configuration to the Firebox
• SSO...

Summary:

WatchGuard Wi-Fi Cloud will be upgraded to version 8.8.3 starting on Friday, June 5, 2020.

When:

• AMER region: Friday, June 5, 2020 (12:00AM – 6:00AM PDT)
• EMEA region: Friday, June 5, 2020 (12:00AM – 6:00AM GMT)
• APAC region: Saturday, June 6, 2020 (12:00AM – 6:00AM HKT)

Discover

• All regions: Friday, June 5, 2020 (12:00AM – 6:00AM PDT)

Maintenance Window: 

• 6 hours

Duration: 

• 4 hours

User Impact:

• Wi-Fi Cloud management services will be inaccessible during the maintenance activity.
• There is no impact to customer Wi-Fi service. Access Points (AP) will still...

We are excited to announce that an updated version of the AuthPoint agent for macOS is now available to beta test! We’ve redesigned the new agent for macOS to provide more features and make the authentication process easier. This version has two main new features:

• Automatic Push Notifications: AuthPoint users can configure automatic Push notifications which will be trigger after typing username and password to access an application. This can be convenient to some users who will prefer to skip the “Send Push” step, but it can also be disabled.
• Login Access for Non-AuthPoint Users: Non...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in April:

Articles

• TDR Account Migration to the APAC Cloud Region
• How to configure your Firebox with DNSWatch for Friendly WiFi
• Mobile VPN with SSL user does not get IP address
• DNSWatch Blackhole Servers
• Firebox Does Not Appear in TDR Web UI

Known Issues

• TDR classifies temp files from Windows BITS as Malicious
• Cannot configure Access Portal Web Application with Policy Manager
• FTP traffic fails through FTP-proxy when using zero-route BOVPN and...

Your push message didn’t arrive? Don’t worry, a new version of the AuthPoint App for Android and iOS is now available for download with the new “Pull Authentication” feature.

AuthPoint’s Push authentication is what makes our solution one of the most secure and user-friendly MFA options in the market. This feature provides complete information about the user, their location and device, which adds increased levels of security when approving or denying access to applications. This technology is also more secure and reliable than SMS authentication because the communication is fully encrypted...

High VPN Authentication Performance

The new AuthPoint Gateway now has a redesigned RADIUS component to support instances when a higher number of employees are using multi-factor authentication at the same time.

As businesses shifted to a remote environment, the volume of VPN connections increased dramatically, and which could cause some delays especially during peak hours where a larger-than-usual number of users try to connect into their networks (between 8:00-9:00 AM local time).

This improvement should provide a faster VPN authentication experience to all AuthPoint users at any...

Summary: 
WatchGuard Wi-Fi Cloud Analyze, Engage, and the Customer Provisioning Portal (CPP) will be updated starting on Friday, April 24, 2020.

When: 

Analyze
EMEA region: Friday, April  24, 2020 (12:00AM – 6:00AM GMT)
AMER region: Friday, April 24, 2020 (12:00AM – 6:00AM PDT)
APAC region: Saturday, April 25, 2020 (12:00AM – 6:00AM HKT)

Engage
All regions: Friday, April 24, 2020 (12:00AM – 6:00AM PDT)

CPP
All regions: Saturday, April 25, 2020 (1:00AM – 2:30AM PDT)

Maintenance Window: 
6 hours

Duration: 
4 hours for Analyze and Engage
1 hour for CPP

Impact: 

• An...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in March:

Articles

• How can I help my users work remotely during the COVID-19 crisis?
• WatchGuard AP does not appear in Wi-Fi Cloud after activation
• WatchGuard Response to COVID-19
• Use AuthPoint MFA to protect remote worker connections and credentials
• How to connect to a wireless Firebox to use the Setup Wizard in Fireware v12.5.3 and higher
• Can Azure AD AuthPoint Users Use Office 365?
• Run Reports in Dimension That Show Authenticated Users

Known

...

Hello everyone!

This is going to be a short entry, but we wanted to make everyone that is using DNSWatch alerts to create tickets in their own PSA, RMM, or other ticketing systems aware of an upcoming change. Currently, communication for alerts and other account related communication comes from the email address [email protected]. We are replacing this address with the WatchGuard Cloud standard product notification email of [email protected].

This roll-over is slated for Wednesday April 15, 2020. We ask that between now and then you update any impacted...