Product and Support News

Greetings, WatchGuard Partners!

We would like to inform you that before you can manage accounts and licenses for Threat Detection and Response (TDR), you are required to perform a one-time migration procedure. During this migration, you manually link an existing WatchGuard Cloud Tier-2 account to an existing TDR Managed child account. During these first few weeks of releasing TDR 6.0.0, we have had reports of usability issues in the migration process, which we have greatly improved with the 6.0.1 and 6.0.2 releases that are now available. When you first browse to the Migrate TDR page, you...

We are excited to announce the release of Firebox Policy Management in WatchGuard Cloud. Our goal with WatchGuard Cloud has always been to build a powerful, cloud-hosted security platform that directly supports the way MSPs do business, and our latest release takes WatchGuard Firebox management to a new level. Now WatchGuard Cloud consolidates the management of network security, multi-factor authentication, and threat intelligence to an easy-to-learn Cloud platform.

Designed for operational efficiency, policy creation and VPN deployment are a breeze with WatchGuard Cloud. Create policy...

We are happy to announce that we have launched the new AuthPoint Risk Framework in WatchGuard Cloud. The improved authentication policy management allows for more granularity and flexibility when creating rules for your users and resources.

You also have now the option to create a policy to deny authentications under certain conditions or for specific groups or resources.

Network Locations (formerly Safe Locations) is the first risk feature available and we are working on adding additional policies throughout 2021, including: time policies, device risk, computer risk, as well as...

Important spamBlocker Update
In June 2020, WatchGuard released a new version of Fireware that provided an updated spamBlocker engine which uses Cloudmark technology to replace the old Cyren engine. Response has been very positive and many customers and partners report significantly improved detection rates and fewer false positives after they upgraded to Fireware v12.5.4 or higher. We are now announcing that the old Cyren engine will be retired later this year. 

Does this notice apply to me? 
This notice only applies to customers that use spamBlocker. If you do not use the spamBlocker...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December:

Articles

• Reserved Firebox-DB authentication server user names
• macOS Big Sur 11.x software compatibility
• Fireware v12.5.7 and v12.6.4 beta releases in WatchGuard Cloud

Known Issues

• Mobile VPN with SSL client does not support Macs with Apple M1 processors
• Access Portal RDP session creation rejected when memory is low

New and Updated Video Tutorials

• Introduction to spamBlocker

New Courseware Videos
Available in WatchGuard Learning...

We have listened to you and unification has arrived! The Threat Detection and Response (TDR) UI is now integrated into WatchGuard Cloud with the release of TDR 6.0.0. We have moved and mapped all Operator, Account, and License management into WatchGuard Cloud, while providing the familiar TDR UI directly in WatchGuard Cloud. Here are some features to look for:

• Account Management - TDR will now use the accounts you create and manage from WatchGuard Cloud. You will no longer have to maintain two different account trees between WatchGuard Cloud and TDR.
• Inventory Management – You can assign...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in November:

Articles

• Firebox Cloud supports accelerated networking in Azure

Known Issues

• IKEv2 profile import fails on macOS Big Sur 11.0.1
• DHCPv6 server restarts repeatedly when DHCP reservation exists
• Hotspot custom logo does not load in Fireware v12.6.2
• Cannot edit SD-WAN actions after you change the names of multiple external VLAN interfaces
• Application Control category actions not applied correctly on 12.5.x Firebox fully managed by Management...

On 1 December 2020, the TDR EU AWS environment suffered from an intermittent outage which resulted in some Host Sensors being unable to contact ThreatSync. This seems to be linked to the deployment of new TDR infrastructure on the night of 30 November 2020. Despite Engineering's extensive efforts, the root cause of the connection issues could not be determined, and the deployment was reverted on 1 December 2020 at 7:30pm EST. Connectivity issues should be resolved with the reversion to previous environment infrastructure. As WatchGuard continues the analysis, we will postpone the deployment of...

We are excited to announce that WatchGuard partners can now use Prepaid Points to assign licenses to Panda endpoint products through MSSP Command!

Pay-as-you-go Prepaid Points is a part of WatchGuard’s FlexPay program, enabling partners to pre-purchase points that can be used later on WatchGuard’s portfolio including Firebox and SaaS products. Points never expire and can be flexibly applied month to month based on evolving business needs.

Starting December 2nd, 2020, MSSP Command will contain options to use points for:

• Panda Adaptive Defense
• Panda Adaptive Defense 360
• Panda...

We are excited to announce the availability of two new Firebox M Series appliances—M4800 and M5800, delivering top-of-the-line performance and serious security in a flexible, modular platform. With firewall throughput of up to 87 Gbps and UTM throughput up to 11.3 Gbps, the Firebox® M4800 and M5800 are our fastest Firebox appliances ever. This level of performance paired with powerful security, flexible high-port density, and affordability makes these the ideal solutions for distributed, hub-and-spoke type deployment scenarios.

Key Features:

• Throughput: With firewall throughput of up to...