Product and Support News

WatchGuard Cloud now features enhanced account management capabilities specifically designed to make the job of managing subscriber accounts and devices easier for managed service providers (MSPs).

The updated Service Provider interface allows MSPs to view and manage all of their Subscriber and Service Provider accounts from one page. This new interface saves time for Service Providers as they no longer have to pivot into the subscriber view of their managed accounts to make changes.

WatchGuard's new Service Provider interface is now aligned with the Subscriber interface and includes a...

We are excited to announce that Threat Detection and Response has a new feature to try – user-based ThreatSync services.

Have you ever stared at your ThreatSync dashboard and wondered who continues to download and run that malicious file? You might find the file in the home directory of the user, but we all know that is not always the case. Now, you can take out the guesswork with user-based ThreatSync services!

User-Based ThreatSync Services

In TDR 5.9.0, new user pages display user information attributed to each file or process detected by the Host Sensor.

This feature includes...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

• Active Directory users who authenticate to a WatchGuard VPN with Firebox-DB credentials cannot access local network resources
• AD Helper unable to communicate with TDR due to expired AD Helper certificate
• Impact of Instagram privacy and security changes on WatchGuard Wi-Fi Cloud
• Fireware v12.5.5/v12.6.2 temporarily unavailable for download
• WatchGuard Customers: How to Activate a Panda Product
• WatchGuard Partners: How to Activate a...

We are happy to announce the availability of the WatchGuard Endpoint Security portfolio of services. With this announcement, we are ending the Early Access Program that we have been running since June.

Starting October 1st all our partners and their customers will be able to evaluate and purchase the entire suite of products available through the WatchGuard Endpoint Security portfolio! Starting with our flagship solution, Panda Adaptive Defense 360, WatchGuard will provide a complete prevention, detection, and response story through the combination of Endpoint Protection Platform (EPP) and...

We are happy to announce the release of Wizards on AuthPoint. The Wizards provide a simple, step by step guide, to be followed by administrators to configure the MFA on their environment.

The following operations are available through Wizards:

Get Started with AuthPoint – guides the administrator through a first, basic configuration, that allows him to have a user performing authentications on a matter of minutes.

• Create a group
• Create a user
• Activate token
• Set up the IdP portal
• Log in to the IdP portal to test MFA

Configure MFA for a VPN – guides the administrator through...

We are pleased to announce the release of the new Executive Summary Report feature in WatchGuard Cloud. The Executive Summary Report provides complete visibility into network traffic and security events, and helps boost efficiency, productivity, and profitability.

The three-page summary report provides the business intelligence that you need to support key goals:

• Ensure productive use of corporate assets and time throughout the organization.
• Audit compliance against acceptable usage policies for Internet usage.
• Monitor protection against spyware, malware, and viruses.

WatchGuard...

Dear Wi-Fi Cloud User,

WatchGuard values the privacy of everyone's personal data, and we take steps to ensure security and data privacy throughout our products and company infrastructure. Instagram recently announced changes to their API usage to improve the privacy and security of Instagram users. As a result of these changes, WatchGuard is making the following updates to our Wi-Fi Cloud service.

What you need to know:

• Instagram has disabled their Legacy API permissions that Wi-Fi Cloud uses in Captive Portals authentication. Wi-Fi Cloud guest users that attempt to log in with their...

Starting this week, we are excited to offer our partners and customers AuthPoint as a monthly subscription in the WatchGuard FlexPay program.

WatchGuard FlexPay enables partners to purchase products according to their business needs. The FlexPay program includes all our payment options: pre-paid annual licenses, pay-as-you-go MSSP Points, and monthly subscriptions. 

The AuthPoint Subscription is invoiced monthly based on usage. As a software product, it is easy to enable and manage both through the distributor marketplace and in WatchGuard Cloud. The steps for partners to enable are...

We are happy to announce the release of a new version of the AuthPoint Agent for Windows.

This version improves the treatment of the MFA, specially for RDP connection scenarios, and enhances the user experience by allowing to automatically send a push notification to users during the login process. This makes the authentication experience more convenient, allowing users to simply type the username and password and approve the push notification using the mobile AuthPoint token. Users can configure or disable this feature.

Keep your machines always updated with the latest version of the

...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

• AP327X antenna installation
• Cannot upgrade an AP to 8.3.0-657 or higher with the Gateway Wireless Controller
• Configure and Use L2TP on Windows 7
• Configure and Use L2TP on Windows 8
• Configure Windows 7 Devices for Mobile VPN with IKEv2
• Firebox T80 Fan Operation and Diagnostics
• How to enable the default route option for an IKEv2 VPN profile in Windows 7
• Upgrade Fireware OS from Web UI (Fireware v11.9.x or lower)
• Why doesn’t my...