Product and Support News

Thank you everyone who spent the extra time out of their busy schedules to provide their feedback on our Basic Wi-Fi package changes that occurred in 2019.  Your effort, input, and passionate statements are very valuable and truly help the Wi-Fi team at WatchGuard weigh our decisions.  So please, keep it coming.  This post is to inform you of a recent change to Basic Wi-Fi packages directly influenced by your feedback.  

WatchGuard’s Access Point (AP) product line includes a high-quality family of AP hardware platforms and a choice of three different packages.  Each package uniquely...

New features and functionalities are being revealed with our AuthPoint Beta Program. Check out some of those:

• AuthPoint Authentication APIs Beta ended and is now publicly available, and for no additional cost in your AuthPoint license! See how easy it is to integrate AuthPoint’s MFA technology with your web portal or home applications

• AuthPoint Agent for MacOS v1.7 Beta started this week, and it now supports Catalina. Check it out!

• AuthPoint Agent for Windows Beta is getting a new refresh in the next few days. It provides easier distribution and optional login without MFA for defined...

We are pleased to announce the availability of WatchGuard Dimension 2.1.2 Update 3. This maintenance release is now available from the Software Download Center, together with release notes and update instructions. WatchGuard Dimension 2.1.2 Update 3 provides the following fixes:

General

• Dimension now supports PostgreSQL versions up to v10.8.
• This release resolves a PCI compliance failure due to behavior of HTTP redirect to HTTPS connection feature.
• Quick Setup Wizard no longer stalls on administrator passphrase step on Hyper-V.
• This release improves performance with multiple...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Launchpad services will be updated starting on Friday, January 10, 2020 for required maintenance.

When: All regions: Friday, January 10, 2020 (12:00AM – 04:00AM PST)

Maintenance Window: 4 HoursDuration: 2 HoursUser Impact:

Wi-Fi Cloud management services will be inaccessible during the maintenance activity and you will be unable to log in to the Wi-Fi Cloud Launchpad Dashboard.

There is no impact to customer Wi-Fi service. Access Points will still be functional and provide connectivity and security.

Captive portal...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December:

Articles

• Firebox diagnostic log messages not visible in WatchGuard Cloud
• WatchGuard support must confirm that callers are authorized before providing support
• DNSWatch cannot resolve a specific domain

Known Issues

• DNSWatch - Content Filter Policies and Dynamic IP Addresses
• Reverse Proxy fails with blank page displayed for some applications
• AP devices stuck in reboot loop with RS232 converter in network
• Install error for AD Helper for...

WatchGuard has posted Fireware 12.5.2 Update 1 in the Software Download Center. This update introduces several key bug fixes, as well as initial support for management of Firebox system tasks directly from WatchGuard Cloud. Full details are provided in the Release Notes, which are available here.  Update 1 was released on December 23 to address an issue in environments with asymmetric routing. More details are about the issue are available in our knowledge base article.

Key Updates of This Release:

    - Updated versions of SSL and IPSec VPN clients, SSO client support for macOS Catalina...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in November:

Articles

• Migrate from Datablink Management Server to AuthPoint
• Resolved TDR False Positive for GoogleUpdateSetup.exe

Known Issues

• Firebox Cloud does not correctly handle overlapping static routes
• Reduced range on AP120, AP320, and AP322 devices
• Cannot edit SD-WAN actions in Policy Manager > Policy Configuration
• Instagram social media authentication fails with iOS versions 11.12.1 or lower
• System hash and Evtlog hash do not always...

We are excited to announce that the AuthPoint Authentication API is now available to beta test! The Authentication API is a new service that you can use to add the protection of AuthPoint multi-factor authentication (MFA) directly into your custom applications, using RESTful API calls.

Would you like to quickly add MFA to your Web portal? Maybe add Push, QR Code or OTP (one-time password) authentication into your home developed application?

With the AuthPoint Authentication API, you will be able to:

• Authenticate a user with a time-based OTP
• Generate a customized authentication...

We are excited to announce that Threat Detection and Response (TDR) has some new capabilities! By popular demand, WatchGuard has made pre-configured Antivirus Exclusions a reality! Gone are the days of copying and pasting directory paths one by one into the Exclusions page.  These predefined exclusion sets make it easy to add exclusions for the most common antivirus vendors. 

To see these changes in the TDR Web UI, select Configuration > Exclusions. The Exclusion page now includes two tabs: 

• Custom Exclusions - Shows the exclusions you configured manually before version 5.8.0. Any custom...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud will be updated to version 8.8.1 starting on Friday, November 22, 2019.

• Enhanced role-based access control for RADIUS MAC authentication
• Support for the new AP225W wall-plate access point (coming soon)
• Uniform LED patterns for all 802.11ac Wave 1 and Wave 2 APs. For more information, see Troubleshoot AP LED Status

When:

• AMER region: Friday, November 22, 2019 (12:00AM – 6:00AM PDT)
• EMEA region: Friday, November 22, 2019 (12:00AM – 6:00AM GMT)
• APAC region: Saturday, November 23, 2019 (12:00AM – 6:00AM HKT)

Maintenance...