Product and Support News

We are excited to announce that Threat Detection and Response has a new capability to beta test! While TDR has always correlated network threats from your Firebox to an individual host, we are proud to announce the ability to correlate that same network threat to an individual process on your Windows host! This functionality enables Administrators to:

• Quickly identify Windows processes that are making malicious outbound network connections.
• Stop those processes before they cause any damage to your environment(s).

This feature includes the following benefits and functions:

• A new Process +...

Fireware 12.4.1
We are pleased to announce that the latest maintenance releases for the Fireware Operating System, Fireware 12.4.1 and WSM 12.4.1 are available at the Software Download Center. These maintenance releases don't include new features, but they provide resolution to many issues that have been reported by customers. WatchGuard partners and customers should review the Release Notes to see a full list of fixed issues prior to upgrading. 

Fireware 12.5 Beta
We also have an active public Beta underway for the new Fireware 12.5 release, which includes several new enhancements in...

Hello WatchGuard Wi-Fi Cloud Users,

The WatchGuard Wi-Fi Cloud Analyze application will be updated starting on Friday, May 31, 2019. Please see details below.

When:

• EMEA region: Friday, May 31, 2019 (12:00AM – 6:00AM UTC)
• AMER region: Friday, May 31, 2019 (7:00AM – 1:00PM UTC)
• APAC region: Friday, May 31, 2019 (4:00PM – 10:00PM UTC)

Maintenance Window: 6 hours

Duration: 2 hours

Impact:

• Analyze services will be unavailable during the maintenance activity.
• Captive portal splash pages will be unavailable for up to 15 minutes during the upgrade. Guest Wi-Fi users who have already authenticated...

AuthPoint Agent for Windows is getting a new look and feel!

What does this change?
This beta kicks off the release of the redesigned version of the AuthPoint Agent for Windows, which will have the same look and feel as the agent for MacOS. When Windows users log in, AuthPoint sign-in options (e.g. push) will appear on a new screen after the user enters in a username and password. This is different from the current Windows logon in which the sign-in options appear on the same screen as the Windows logon screen. ​

Exciting new features with the new Agent!

• Support for RDP connections using the...

We are pleased to announce the availability of WatchGuard Dimension 2.1.2 Update 1. This maintenance release is now available from the Software Downloads Center, together with release notes and update instructions. WatchGuard Dimension 2.1.2 Update 1 updates DimensionOS to provide additional support for reporting in the Connectwise integration, as well as some bug fixes.​

Does this release pertain to me? 

This release applies to all users of the WatchGuard Dimension network security visibility solution.  We highly recommend that any administrators using WatchGuard Dimension upgrade their...

Dear Wi-Fi Cloud User,

WatchGuard values the privacy of everyone's personal data. We take steps to ensure security and data privacy throughout our products and company infrastructure. Facebook recently announced new compliance requirements that went into effect on August 1, 2018 about the storage and use of opt-in demographic profile information (age and gender) collected from guest Wi-Fi users. 

What you need to know:

• Wi-Fi Cloud currently fetches the profile data of opt-in guest Wi-Fi users from several social media plug-ins (Facebook, Twitter, LinkedIn, Instagram, and FourSquare) and...

Fireware 12.4 Update 2 - General Availability
We are pleased to announce that the Update 2 release for Fireware 12.4 and the corresponding WSM 12.4 software are now Generally Available (GA) for download from the WatchGuard software download center. The Update 2 release addresses some issues that were reported after Fireware 12.4 was first released in April, mostly related to HTTPS websites that failed to load correctly. The Release Notes provide full details on enhancements and resolved issues.

With each new release, we also provide a What's New presentation and recording that provide a...

The AuthPoint identity provider certificate will expire soon for some early adopters of the product. If your account is affected, and you do not replace this certificate before it expires, your AuthPoint users will not be able to authenticate to any of your SAML resources.

What is the AuthPoint IdP certificate used for?

The AuthPoint certificate is used to provide your SAML resources with the information necessary to identify AuthPoint as a trusted identity provider.

What happens when the certificate expires?

When the certificate expires, users cannot authenticate to any SAML resources.

In line with WatchGuard’s commitment to maintain the highest security standards for our customer data, Threat Detection and Response (TDR) will upgrade the TLS certificates used by the Host Sensor and AD Helper. From 26 June 2019, versions of the Host Sensor and AD Helper lower than 5.6.3 will no longer communicate with TDR. To ensure that your Host Sensor and AD Helper continue to function as expected, please upgrade to version 5.6.3 or higher before 26 June 2019.

The Host Sensor is the endpoint component of TDR that enables ThreatSync to detect and respond to malware in near real time. It...

WatchGuard is announcing key information affecting the availability of WatchGuard AP120 access point hardware. 

WatchGuard AP120 wireless access point End-of-Life – April 1, 2022

Given the availability of the new WatchGuard AP125 access point with the latest 802.11ac Wave 2 technology, WatchGuard has decided to announce the End-of-Life (EOL) of the AP120 access point. We have not yet announced EOS (End of Sale) for the AP120 access point since some customers will continue to purchase them after the AP125 is released. To assist customers in long term planning, WatchGuard is announcing an End of...