Product and Support News

Dear Wi-Fi Cloud User,

WatchGuard values the privacy of everyone's personal data, and we take steps to ensure security and data privacy throughout our products and company infrastructure. Instagram recently announced changes to their API usage to improve the privacy and security of Instagram users. As a result of these changes, WatchGuard is making the following updates to our Wi-Fi Cloud service.

What you need to know:

• Instagram has disabled their Legacy API permissions that Wi-Fi Cloud uses in Captive Portals authentication. Wi-Fi Cloud guest users that attempt to log in with their...

Starting this week, we are excited to offer our partners and customers AuthPoint as a monthly subscription in the WatchGuard FlexPay program.

WatchGuard FlexPay enables partners to purchase products according to their business needs. The FlexPay program includes all our payment options: pre-paid annual licenses, pay-as-you-go MSSP Points, and monthly subscriptions. 

The AuthPoint Subscription is invoiced monthly based on usage. As a software product, it is easy to enable and manage both through the distributor marketplace and in WatchGuard Cloud. The steps for partners to enable are...

We are happy to announce the release of a new version of the AuthPoint Agent for Windows.

This version improves the treatment of the MFA, specially for RDP connection scenarios, and enhances the user experience by allowing to automatically send a push notification to users during the login process. This makes the authentication experience more convenient, allowing users to simply type the username and password and approve the push notification using the mobile AuthPoint token. Users can configure or disable this feature.

Keep your machines always updated with the latest version of the

...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

• AP327X antenna installation
• Cannot upgrade an AP to 8.3.0-657 or higher with the Gateway Wireless Controller
• Configure and Use L2TP on Windows 7
• Configure and Use L2TP on Windows 8
• Configure Windows 7 Devices for Mobile VPN with IKEv2
• Firebox T80 Fan Operation and Diagnostics
• How to enable the default route option for an IKEv2 VPN profile in Windows 7
• Upgrade Fireware OS from Web UI (Fireware v11.9.x or lower)
• Why doesn’t my...

WatchGuard is excited to announce two new features that enable IT teams to apply and manage unique content filtering policies in DNSWatchGO more easily. This means you can tailor your policies to the specific needs of your users. Historically, users could only apply a Default Client Policy to all of their active DNSWatchGO Clients. Now it is it possible to create Client Groups and apply a unique set of policies for those groups, rather than requiring users to apply a policy to each and every Client.

We’ve added the Client Groups feature to the main navigation of DNSWatchGO, as well as the...

Summary

WatchGuard Wi-Fi Cloud authentication services will be temporarily unavailable during hardware maintenance and upgrades on Friday, August 14, 2020.
 When

All regions: Friday, August 14, 2020 (12:00AM – 12:30AM PDT)

Maintenance Window
30 minutes

Duration
15 minutes

User Impact 

• Wi-Fi Cloud Launchpad access to management services will be inaccessible for 15 minutes during the maintenance activity.
• There is no impact to customer Wi-Fi service. Access points will still be functional and provide connectivity and security.
• Captive portal splash pages will be...

We are excited to announce that the Dark Web Scan is live in WatchGuard Cloud and available on Subscribers and Service Provider accounts. With this new tool, partners and end users can perform searches based on email addresses and domain names to see which accounts have been exposed on the dark web during known data breaches.

The Dark Web Scan will allow partners to generate and send personalized reports. This can be a great conversation starter with customers about the importance of identity and credential theft protection, as well as the need for multi-factor authentication. After all...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in July:

Articles

• How can I create and deploy custom IKEv2 and L2TP VPN profiles for Windows computers?
• Troubleshoot Issues with VoIP and Video Conferencing Quality
• spamBlocker Data Retention FAQ
• New Firebox features by Fireware version
• How can I see technical documentation in languages other than English?
• Troubleshoot two DNSWatch accounts using the same public IP address

Known Issues

• Windows log in fails when AuthPoint Logon App and McAfee Disk...

We are excited to share the news that our MFA solution portfolio continues to expand and now partners can offer AuthPoint Hardware Tokens to interested customers! Hardware tokens can be used by businesses as an alternative to the mobile token to authenticate into protected resources.

Summary
WatchGuard Wi-Fi Cloud will be upgraded to v8.9 starting on Friday, August 7, 2020.
 When

• EMEA region: Friday, August 7, 2020 (12:00AM – 6:00AM GMT)
• AMER region: Friday, August 7, 2020 (12:00AM – 6:00AM PDT)
• APAC region: Saturday, August 8, 2020 (12:00AM – 6:00AM HKT)

Discover

• All regions: Friday, August 7, 2020 (12:00AM – 6:00AM GMT)

Maintenance Window

6 hours

Duration

4 hours

User Impact 

• Wi-Fi Cloud management services will be inaccessible during the maintenance activity.
• There is no impact to customer Wi-Fi service. Access points will still be...