Product and Support News

Sep
30

Now Available: DNSWatchGO and Passport

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We are excited to announce the availability of our newest user-focused security service, DNSWatchGO. WatchGuard DNSWatchGO provides DNS-level protection and content filtering that keeps your business safe from phishing, ransomware, and other attacks even when your user is outside of the network, without requiring a VPN.


Key Features


  • DNS-level detection, providing an additional layer of security to block connections to the bad guys
  • Automatically protects end users from phishing attacks and C2 connections
  • Enables content filtering by user or group with 120 pre-defined blocking...
Sep
30

Threat Detection and Response 5.8.X Beta Refresh

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We are excited to announce the addition of an additional feature to the TDR 5.8.X Beta! In addition to the AV Exclusions feature currently available in Beta, we have a new Host Ransomware Prevention(HRP) capability. When you view the details of an HRP Indicator that was successfully remediated, you can now view a graphical representation of the event. If the Indicator can be graphed, you will see a new Chart button in the Additional Details pop-up of the Indicator. Click the button to open a new window.

 

The chart is interactive, with the following capabilities:


  1. Processes are displayed...
Sep
30

Critical Update to AuthPoint customers

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If you use AuthPoint, your AuthPoint Gateway software must be updated to the latest available version (v5.1.5) by 10 October 2019 (APAC cloud region users), by 16 October 2019 (EMEA region), and by 17 October 2019 (AMER region) in order to avoid an outage in your service. If you do not update your AuthPoint Gateway before this time, all users who try to use AuthPoint to authenticate will experience a failure.

Please read the Knowledge Base article for more information and to get detailed upgrade instructions.

Sep
12

Now Available: Fireware 12.5.1

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Fireware 12.5.1

WatchGuard Fireware 12.5.1 and the corresponding WSM software are now Generally Available (GA) for download from the WatchGuard software download center. This maintenance update provides changes to the ways WatchGuard access points are supported and managed, as well as resolution to issues that have been reported by customers.


For a complete listing of bug fixes and feature improvements, please refer to the release notes and the What's New in Fireware v12.5.1 PowerPoint slides.


Does this release pertain to me?

If you manage WatchGuard Access Points (APs) with the...

Sep
05

Threat Detection and Response 5.8.X Beta

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We are excited to announce that Threat Detection and Response has a new capability to Beta over the next 6 weeks! By popular demand, WatchGuard has made pre-configured Antivirus Exclusions a reality! Gone will be the days of copying and pasting directory paths one by one into the Exclusions page.


  • AV Exclusions - TDR now includes predefined exclusion sets that make it easy to add exclusions for the most common antivirus tools. Any custom exclusions you added previously persist after the upgrade. To see these changes in the TDR Web UI, select Configuration > Exclusions. The Exclusion page now...
Sep
03

Wi-Fi Cloud Maintenance Update - WatchGuard Wi-Fi Cloud Analyze and Engage

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Hello WatchGuard Wi-Fi Cloud Users,


WatchGuard Wi-Fi Cloud Analyze and Engage will be updated starting on Friday, September 6, 2019.


When:


Analyze


  • APAC region: Friday, September 6, 2019 (12:00AM – 6:00AM HKT)
  • EMEA region: Friday, September 6, 2019 (12:00AM – 6:00AM GMT) 
  • AMER region: Friday, September 6, 2019 (12:00AM – 6:00AM PDT)

Engage


  • All regions: Friday, September 6, 2019 (12:00AM – 6:00AM PDT)

Maintenance Window: 6 Hours


Duration: 6 Hours


Impact: 


  • Analyze and Engage services will be unavailable during the maintenance activity.
  • Captive portal splash pages...
Aug
26

NOW AVAILABLE! Wi-Fi Cloud 8.8

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We are happy to announce the availability of Wi-Fi Cloud 8.8. The latest version of Wi-Fi Cloud includes enhancements aimed at simplifying how you run your day-to-day business operations. 


Manage 8.8 Enhancements: 


  • Discover Application Enhancements — You can now perform these tasks in Discover:
    • Configure SSIDs and access point device and radio settings
    • Configure WIPS settings including access point and client classifications, Authorized Wi-Fi Policies, and Intrusion Prevention
    • Monitor WIPS activity and security alerts
    • Configure, schedule, and view Wi-Fi Cloud reports       ...
Aug
19

Wi-Fi Cloud Maintenance Update

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Hello WatchGuard Wi-Fi Cloud Users,


WatchGuard Wi-Fi Cloud Launchpad and GO application services will be updated starting on Wednesday, August 21, 2019 for required maintenance to support the upcoming Wi-Fi Cloud 8.8 release.


When:


  • AMER region: Wed, August 21, 2019 (12:00AM PDT / 7:00AM UTC)
  • APAC region: Wed, August 21, 2019 (12:00AM HKT / 4:00PM Monday UTC)
  • EMEA region: Wed, August 21, 2019 (12:00AM GMT / 12:00AM UTC)

Maintenance Window: 6 Hours

Duration: 4 Hours

User Impact:


  • Wi-Fi Cloud management services will be inaccessible during the maintenance activity and you will be...
Aug
19

Wi-Fi Cloud 8.8 Production Release

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Hello WatchGuard Wi-Fi Cloud Users,


WatchGuard Wi-Fi Cloud will be upgraded to version 8.8 starting on Friday, August 23, 2019.


  • Discover Application Enhancements — You can now perform these tasks in Discover:

     
    • Configure SSIDs and AP device and radio settings.
    • Configure WIPS settings including access point and client classifications, Authorized WiFi Policies, and Intrusion Prevention.
    • Monitor WIPS activity and security alerts.
    • Configure, schedule, and view Wi-Fi Cloud reports.           

       
  • Hitless Device Firmware Update — Minimizes the downtime for wireless clients...

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