Product and Support News


Impact of Facebook data privacy changes on WatchGuard Wi-Fi Cloud

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Dear Wi-Fi Cloud User,

WatchGuard values the privacy of everyone's personal data. We take steps to ensure security and data privacy throughout our products and company infrastructure. Facebook recently announced new compliance requirements that went into effect on August 1, 2018 about the storage and use of opt-in demographic profile information (age and gender) collected from guest Wi-Fi users. 

What you need to know:

  • Wi-Fi Cloud currently fetches the profile data of opt-in guest Wi-Fi users from several social media plug-ins (Facebook, Twitter, LinkedIn, Instagram, and FourSquare) and...

Fireware 12.4 Update 2 is now available

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Fireware 12.4 Update 2 - General Availability
We are pleased to announce that the Update 2 release for Fireware 12.4 and the corresponding WSM 12.4 software are now Generally Available (GA) for download from the WatchGuard software download center. The Update 2 release addresses some issues that were reported after Fireware 12.4 was first released in April, mostly related to HTTPS websites that failed to load correctly. The Release Notes provide full details on enhancements and resolved issues.

With each new release, we also provide a What's New presentation and recording that provide a...


AuthPoint Alert: The certificate for early AuthPoint adopters expires soon. We recommend you check the expiration date.

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The AuthPoint identity provider certificate will expire soon for some early adopters of the product. If your account is affected, and you do not replace this certificate before it expires, your AuthPoint users will not be able to authenticate to any of your SAML resources.


What is the AuthPoint IdP certificate used for?

The AuthPoint certificate is used to provide your SAML resources with the information necessary to identify AuthPoint as a trusted identity provider.


What happens when the certificate expires?

When the certificate expires, users cannot authenticate to any SAML resources.



Threat Detection and Response Host Sensor and AD Helper 5.6.2 and Lower End of Life

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In line with WatchGuard’s commitment to maintain the highest security standards for our customer data, Threat Detection and Response (TDR) will upgrade the TLS certificates used by the Host Sensor and AD Helper. From 26 June 2019, versions of the Host Sensor and AD Helper lower than 5.6.3 will no longer communicate with TDR. To ensure that your Host Sensor and AD Helper continue to function as expected, please upgrade to version 5.6.3 or higher before 26 June 2019.

The Host Sensor is the endpoint component of TDR that enables ThreatSync to detect and respond to malware in near real time. It...


End-of-Life plans for AP120 access point

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WatchGuard is announcing key information affecting the availability of WatchGuard AP120 access point hardware. 

WatchGuard AP120 wireless access point End-of-Life – April 1, 2022

Given the availability of the new WatchGuard AP125 access point with the latest 802.11ac Wave 2 technology, WatchGuard has decided to announce the End-of-Life (EOL) of the AP120 access point. We have not yet announced EOS (End of Sale) for the AP120 access point since some customers will continue to purchase them after the AP125 is released. To assist customers in long term planning, WatchGuard is announcing an End of...


Dimension 2.1.2 Now Available!

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We are pleased to announce the availability of WatchGuard Dimension 2.1.2. This maintenance release is now available from the Software Downloads Center, together with release notes and update instructions. WatchGuard Dimension 2.1.2 updates DimensionOS for longer term OS support and fixes the Connectwise integration.  Other resolved issues include:

  • APT Malware Activity Trend schedule generates GAV Activity Trend report
  • Renewal of self-signed web server certificate should be transparent to end user
  • Dimension Server showing incorrect Server / Database Uptime status
  • Dimension command...

Fireware 12.4 Beta Release

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Fireware 12.4 Beta
We've just posted the latest update to our Fireware 12.4 Beta release. This release, which is available for all Firebox appliances, continues WatchGuard’s commitment to building out our SD-WAN roadmap. We’ve seen very positive reaction to the features that we introduced in 12.3, and there has been lots of great feedback on 12.4 in the Beta forum so far. Some of the key highlights in 12.4 include: 

  • SD-WAN for VPN and Private Lines: Extends SD-WAN benefits to more than just external WAN connections, allowing organizations to cut back on expensive MPLS connections. You can now...

Great Wi-Fi Security Comes in a Small & Affordable Package

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WatchGuard’s AP125 offers a significant performance improvement over the Wave 1 AP120 model, giving small-to-midsize and distributed enterprise networks enterprise-grade wireless network performance without the high cost of most Wave 2 APs. When APs are managed with WatchGuard’s Wi-Fi Cloud, companies get the industry’s most sophisticated, patented Wireless Intrusion Prevention System (WIPS) technology. It also provides a powerful location-based analytics engine, guest engagement tools with social authentication, intelligent network visibility and remote troubleshooting capabilities featuring...


Wi-Fi Cloud Analyze and Engage Update

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Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Analyze and Engage services  will be updated starting on Friday, February 22, 2019.

Analyze Update

  • APAC region: Friday, February 22, 2019 (4:00PM – 10:00PM UTC)
  • EMEA region: Saturday, February 23, 2019 (12:00AM – 6:00AM UTC)
  • AMER region: Saturday, February 23, 2019 (8:00AM – 2:00PM UTC)

Engage Update

  • All regions: Saturday, February 23, 2019 (8:00AM – 2:00PM UTC)

Maintenance Window: 6 hours

Impact: Analyze and Engage services will be inaccessible during the maintenance activity. Access points will still be functional and provide...


Fireware 12.3.1 Maintenance Release

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Fireware 12.3.1 General Availability
We are pleased to announce the General Availability (GA) of Fireware 12.3.1 and WatchGuard System Manager 12.3.1. These are maintenance releases with significant bug fixes for the Fireware OS and WSM.  The Release Notes include the detailed list of resolved issues. Please read the Release Notes prior to upgrading. Note that Update 1 was posted shortly after the initial 12.3.1 posting to resolve an issue with Gateway Wireless Controller in the initial posting. 

Does this release pertain to me?
Fireware 12.3.1 is available for all Firebox T and Firebox M...

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