Product and Support News

We are happy to announce the release of a new version of the AuthPoint Agent for macOS.

This version has compatibility with the new Big Sur operating system, allowing Big Sur users to have MFA protection on both startup of the machine and after blocking it.

Keep your machines always updated with the latest version of the Agent for mac.

For the machines that are already configured with the agent, you can simply download the installer from the AuthPoint Downloads page in WatchGuard Cloud and apply the installer on the machines. Read this Help Center article for more details.

If the...

Wi-Fi Cloud User,

Organizations around the world have taken another look at how they run their business. With the exponential growth of remote workers due to the COVID-19 pandemic, some companies have adopted a remote/hybrid work model even when things get back to normal.  

What does this mean for IT administrators? They need a way to easily connect users back to corporate data with a little administrative effort as possible, while the solutions stay transparent to the end user. But most importantly it must be secure.  

WatchGuard introduces the ability to deploy Cloud-managed access...

Summary
WatchGuard Wi-Fi Cloud will be upgraded to 9.0 starting on Friday, March 12, 2021.
 When

• EMEA region: Friday, March 12, 2021 (12:00AM – 6:00AM GMT)
• AMER region: Friday, March 12, 2021 (12:00AM – 6:00AM PST)
• APAC region: Saturday, March 13, 2021 (12:00AM – 6:00AM HKT)

Discover

• All regions: Friday, March 12, 2021 (12:00AM – 6:00AM PST)

Maintenance Window
6 hours

Duration 

4 hours

User Impact 

• Wi-Fi Cloud management services will be inaccessible during the maintenance activity.
• There is no impact to customer Wi-Fi service. Access points will still be...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in February:

Articles

• Comcast SecurityEdge may prevent DNSWatch from monitoring or controlling DNS requests
• Enable logging for subscription service dashboards
• Firebox and SO Agent disconnect when you install or uninstall Panda software
• How do I organize my AuthPoint authentication policies?
• How to allow outbound obile VPN with SSL connections through a cloud-managed Firebox
• How to prevent deauthentication attacks in Wi-Fi Cloud
• TDR license...

Greetings, WatchGuard Partners!

We would like to inform you that before you can manage accounts and licenses for Threat Detection and Response (TDR), you are required to perform a one-time migration procedure. During this migration, you manually link an existing WatchGuard Cloud Tier-2 account to an existing TDR Managed child account. During these first few weeks of releasing TDR 6.0.0, we have had reports of usability issues in the migration process, which we have greatly improved with the 6.0.1 and 6.0.2 releases that are now available. When you first browse to the Migrate TDR page, you...

We are excited to announce the release of Firebox Policy Management in WatchGuard Cloud. Our goal with WatchGuard Cloud has always been to build a powerful, cloud-hosted security platform that directly supports the way MSPs do business, and our latest release takes WatchGuard Firebox management to a new level. Now WatchGuard Cloud consolidates the management of network security, multi-factor authentication, and threat intelligence to an easy-to-learn Cloud platform.

Designed for operational efficiency, policy creation and VPN deployment are a breeze with WatchGuard Cloud. Create policy...

We are happy to announce that we have launched the new AuthPoint Risk Framework in WatchGuard Cloud. The improved authentication policy management allows for more granularity and flexibility when creating rules for your users and resources.

You also have now the option to create a policy to deny authentications under certain conditions or for specific groups or resources.

Network Locations (formerly Safe Locations) is the first risk feature available and we are working on adding additional policies throughout 2021, including: time policies, device risk, computer risk, as well as...

Important spamBlocker Update
In June 2020, WatchGuard released a new version of Fireware that provided an updated spamBlocker engine which uses Cloudmark technology to replace the old Cyren engine. Response has been very positive and many customers and partners report significantly improved detection rates and fewer false positives after they upgraded to Fireware v12.5.4 or higher. We are now announcing that the old Cyren engine will be retired later this year. 

Does this notice apply to me? 
This notice only applies to customers that use spamBlocker. If you do not use the spamBlocker...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December:

Articles

• Reserved Firebox-DB authentication server user names
• macOS Big Sur 11.x software compatibility
• Fireware v12.5.7 and v12.6.4 beta releases in WatchGuard Cloud

Known Issues

• Mobile VPN with SSL client does not support Macs with Apple M1 processors
• Access Portal RDP session creation rejected when memory is low

New and Updated Video Tutorials

• Introduction to spamBlocker

New Courseware Videos
Available in WatchGuard Learning...

We have listened to you and unification has arrived! The Threat Detection and Response (TDR) UI is now integrated into WatchGuard Cloud with the release of TDR 6.0.0. We have moved and mapped all Operator, Account, and License management into WatchGuard Cloud, while providing the familiar TDR UI directly in WatchGuard Cloud. Here are some features to look for:

• Account Management - TDR will now use the accounts you create and manage from WatchGuard Cloud. You will no longer have to maintain two different account trees between WatchGuard Cloud and TDR.
• Inventory Management – You can assign...