Product and Support News

This notice impacts Fireware v12.1 and earlier. Fireware versions 12.1.1 and later are not affected.

This year, WatchGuard will upgrade the engine used to power the Gateway AntiVirus (GAV) service. To continue to use Gateway AV, you must upgrade your Firebox to the latest version of Fireware (or a minimum of Fireware v12.1.1). WatchGuard recommends you upgrade to Fireware v12.4.1 for all the latest updates.

What is Gateway AntiVirus?

Gateway AntiVirus is WatchGuard’s first line of defense against known malware. It leverages a combination of signature-based and heuristic scanning...

Hello WatchGuard Wi-Fi Cloud Users,

The WatchGuard Wi-Fi Cloud Analyze application will be updated on EMEA regional server mgm-wg15001.watchguard.cloudwifi.com on Friday, June 14, 2019. Only customers that use this server are affected. This server did not complete the upgrade during the Analyze 5.1 update on May 31, 2019 and was rolled back to the previous version. 

When: EMEA region only. Friday, June 14, 2019 (12:00AM – 6:00AM GMT / UTC)

Maintenance Window: 6 hours

Duration: 2 hours

Impact: 

• Analyze services will be unavailable during the maintenance activity.
• Captive portal...

The AuthPoint Agent for RD Web is entering its second week of Beta! Have you tried it yet?

What is it? The AuthPoint agent for RD Web allows users to enforce MFA when connecting to remote applications using Microsoft’s remote desktop web application (RD Web). It also supports safe locations, allowing users to configure dedicated locations in which MFA is not required to access those remote applications.

How can you help? Sign up to Centercode, and join our Beta: https://watchguard.centercode.com/key/RDWeb.

As a reminder, the AuthPoint Agent for Windows v2.0 Beta is still running, with...

We are excited to announce that Threat Detection and Response has a new capability to beta test! While TDR has always correlated network threats from your Firebox to an individual host, we are proud to announce the ability to correlate that same network threat to an individual process on your Windows host! This functionality enables Administrators to:

• Quickly identify Windows processes that are making malicious outbound network connections.
• Stop those processes before they cause any damage to your environment(s).

This feature includes the following benefits and functions:

• A new...

Fireware 12.4.1

We are pleased to announce that the latest maintenance releases for the Fireware Operating System, Fireware 12.4.1 and WSM 12.4.1 are available at the Software Download Center. These maintenance releases don't include new features, but they provide resolution to many issues that have been reported by customers. WatchGuard partners and customers should review the Release Notes to see a full list of fixed issues prior to upgrading. 

Fireware 12.5 Beta

We also have an active public Beta underway for the new Fireware 12.5 release, which includes several new enhancements in...

Hello WatchGuard Wi-Fi Cloud Users,

The WatchGuard Wi-Fi Cloud Analyze application will be updated starting on Friday, May 31, 2019. Please see details below.

When:

• EMEA region: Friday, May 31, 2019 (12:00AM – 6:00AM UTC)
• AMER region: Friday, May 31, 2019 (7:00AM – 1:00PM UTC)
• APAC region: Friday, May 31, 2019 (4:00PM – 10:00PM UTC)

Maintenance Window: 6 hours

Duration: 2 hours

Impact:

• Analyze services will be unavailable during the maintenance activity.
• Captive portal splash pages will be unavailable for up to 15 minutes during the upgrade. Guest Wi-Fi users who...

AuthPoint Agent for Windows is getting a new look and feel!

What does this change?

This beta kicks off the release of the redesigned version of the AuthPoint Agent for Windows, which will have the same look and feel as the agent for MacOS. When Windows users log in, AuthPoint sign-in options (e.g. push) will appear on a new screen after the user enters in a username and password. This is different from the current Windows logon in which the sign-in options appear on the same screen as the Windows logon screen. ​

Exciting new features with the new Agent!

• Support for RDP connections...

We are pleased to announce the availability of WatchGuard Dimension 2.1.2 Update 1. This maintenance release is now available from the Software Downloads Center, together with release notes and update instructions. WatchGuard Dimension 2.1.2 Update 1 updates DimensionOS to provide additional support for reporting in the Connectwise integration, as well as some bug fixes.​

Does this release pertain to me? 

This release applies to all users of the WatchGuard Dimension network security visibility solution.  We highly recommend that any administrators using WatchGuard Dimension upgrade...

Dear Wi-Fi Cloud User,

WatchGuard values the privacy of everyone's personal data. We take steps to ensure security and data privacy throughout our products and company infrastructure. Facebook recently announced new compliance requirements that went into effect on August 1, 2018 about the storage and use of opt-in demographic profile information (age and gender) collected from guest Wi-Fi users. 

What you need to know:

• Wi-Fi Cloud currently fetches the profile data of opt-in guest Wi-Fi users from several social media plug-ins (Facebook, Twitter, LinkedIn, Instagram, and FourSquare)...

Fireware 12.4 Update 2 - General Availability

We are pleased to announce that the Update 2 release for Fireware 12.4 and the corresponding WSM 12.4 software are now Generally Available (GA) for download from the WatchGuard software download center. The Update 2 release addresses some issues that were reported after Fireware 12.4 was first released in April, mostly related to HTTPS websites that failed to load correctly. The Release Notes provide full details on enhancements and resolved issues.

With each new release, we also provide a What's New presentation and recording that provide a...