Product and Support News

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in September:

Articles

• Update AP firmware on a Gateway Wireless Controller with a component file package
• Find your WatchGuard Cloud data storage region
• Some WebBlocker log messages have no category listed
• How do I find the AuthPoint Gateway log files?
• Authentication fails with AuthPoint Gateway v5.1.4 or lower
• VLAN support in Wi-Fi Cloud
• TDR Host Sensor Support for macOS X 10.11 and Lower
• Display issue with up and down arrows in Web UI
• Troublesh...

We are excited to announce the availability of our newest user-focused security service, DNSWatchGO. WatchGuard DNSWatchGO provides DNS-level protection and content filtering that keeps your business safe from phishing, ransomware, and other attacks even when your user is outside of the network, without requiring a VPN.

Key Features

• DNS-level detection, providing an additional layer of security to block connections to the bad guys
• Automatically protects end users from phishing attacks and C2 connections
• Enables content filtering by user or group with 120 pre-defined blocking...

We are excited to announce the addition of an additional feature to the TDR 5.8.X Beta! In addition to the AV Exclusions feature currently available in Beta, we have a new Host Ransomware Prevention(HRP) capability. When you view the details of an HRP Indicator that was successfully remediated, you can now view a graphical representation of the event. If the Indicator can be graphed, you will see a new Chart button in the Additional Details pop-up of the Indicator. Click the button to open a new window.

 

The chart is interactive, with the following capabilities:

1. Processes are displayed...

If you use AuthPoint, your AuthPoint Gateway software must be updated to the latest available version (v5.1.5) by 10 October 2019 (APAC cloud region users), by 16 October 2019 (EMEA region), and by 17 October 2019 (AMER region) in order to avoid an outage in your service. If you do not update your AuthPoint Gateway before this time, all users who try to use AuthPoint to authenticate will experience a failure.

Please read the Knowledge Base article for more information and to get detailed upgrade instructions.

Fireware 12.5.1

WatchGuard Fireware 12.5.1 and the corresponding WSM software are now Generally Available (GA) for download from the WatchGuard software download center. This maintenance update provides changes to the ways WatchGuard access points are supported and managed, as well as resolution to issues that have been reported by customers.

For a complete listing of bug fixes and feature improvements, please refer to the release notes and the What's New in Fireware v12.5.1 PowerPoint slides.

Does this release pertain to me?

If you manage WatchGuard Access Points (APs) with the...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

• macOS High Sierra requires kernel extension for Mobile VPN with IPSec client
• WatchGuard AP License Enforcement for Basic Wi-Fi Subscriptions
• Deploy Firebox Cloud with Azure Load Balancers
• No Internet Access (Yellow Triangle) with DNSWatchGO

Known Issues

• AP firmware upgrades to version 8.8.0 from 8.3.0 or lower fail over an IPv4 network if IPv4/IPv6 dual stack configuration is enabled
• Client MAC address whitelist or blacklist does...

We are excited to announce that Threat Detection and Response has a new capability to Beta over the next 6 weeks! By popular demand, WatchGuard has made pre-configured Antivirus Exclusions a reality! Gone will be the days of copying and pasting directory paths one by one into the Exclusions page.

• AV Exclusions - TDR now includes predefined exclusion sets that make it easy to add exclusions for the most common antivirus tools. Any custom exclusions you added previously persist after the upgrade. To see these changes in the TDR Web UI, select Configuration > Exclusions. The Exclusion page now...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Analyze and Engage will be updated starting on Friday, September 6, 2019.

When:

Analyze

• APAC region: Friday, September 6, 2019 (12:00AM – 6:00AM HKT)
• EMEA region: Friday, September 6, 2019 (12:00AM – 6:00AM GMT) 
• AMER region: Friday, September 6, 2019 (12:00AM – 6:00AM PDT)

Engage

• All regions: Friday, September 6, 2019 (12:00AM – 6:00AM PDT)

Maintenance Window: 6 Hours

Duration: 6 Hours

Impact: 

• Analyze and Engage services will be unavailable during the maintenance activity.
• Captive portal splash pages...

We are happy to announce the availability of Wi-Fi Cloud 8.8. The latest version of Wi-Fi Cloud includes enhancements aimed at simplifying how you run your day-to-day business operations. 

Manage 8.8 Enhancements: 

• Discover Application Enhancements — You can now perform these tasks in Discover:
  
  • Configure SSIDs and access point device and radio settings
  • Configure WIPS settings including access point and client classifications, Authorized Wi-Fi Policies, and Intrusion Prevention
  • Monitor WIPS activity and security alerts
  • Configure, schedule, and view Wi-Fi Cloud reports       ...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Launchpad and GO application services will be updated starting on Wednesday, August 21, 2019 for required maintenance to support the upcoming Wi-Fi Cloud 8.8 release.

When:

• AMER region: Wed, August 21, 2019 (12:00AM PDT / 7:00AM UTC)
• APAC region: Wed, August 21, 2019 (12:00AM HKT / 4:00PM Monday UTC)
• EMEA region: Wed, August 21, 2019 (12:00AM GMT / 12:00AM UTC)

Maintenance Window: 6 Hours

Duration: 4 Hours

User Impact:

• Wi-Fi Cloud management services will be inaccessible during the maintenance activity and you will be...