Product and Support News

Supported Operating Systems for WatchGuard System Manager (WSM)
To determine when WatchGuard ends support for an operating system our applications run on, we follow the support lifecycle of the operating system vendor.  This post provides detail on how Microsoft's lifecycle affects this policy.

In the release notes of Fireware 12.8, WatchGuard identified that the supported operating systems for WSM and Management Server software will follow Microsoft’s Mainstream Support end dates for Windows and Windows Server. When Mainstream Support ends for these operating systems, WSM and Management...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in May:

Articles

• Supervised iOS Devices: Back up and Restore without Losing Data
• Video or voice calls disconnected while on wireless network

Known Issues

• AuthPoint Logon app does not appear in the Apps & Features list in Windows
• Device information does not update when you disable device logging in WatchGuard Cloud
• DNS traffic logging stops after you enable Application Control in a policy
• Firebox fails to use DSA certificates
• Mobile VPN with SSL...

Lack of password management is exposing companies to credentials theft. Our AuthPoint MFA helps to mitigate issues related to user authentication, and passwords are indeed one of those factors. They need to be protected as well. To help you and your customers protect passwords, we are launching AuthPoint Total Identity Security.

Total Identity Security is our new authentication product that, besides all the AuthPoint capabilities you already use today (like authentication, policies, user and risk management), includes two other sets of features:

• Dark Web Monitor: a tool that notifies...

We are happy to announce the WatchGuard Endpoint Security integration with N-able N-central!

N-central is a Remote Monitoring and Management (RMM) solution that streamlines and automates management and expands the user technology ecosystem across integrations that significantly reduce operational overhead.

In 2021, we announced the availability of the WatchGuard Endpoint Security API for partners and customers. A few months later, we kept working on integrating the main RMM market tools ConnectWise Automate and Kaseya VSA plugins with WatchGuard Endpoint Security. Now, with the N-able N...

Ransomware was assessed as the prime threat in 2020-2021. Unfortunately, attacks are dramatically increasing in scope and frequency year over year, with high-impact, headline-making incidents continuously growing.

With this release, we expand our prevention and response technologies in our Endpoint Security offering, where we had some anti-ransomware capabilities already in place, but you can never be too careful against ransomware. That's why we have incorporated more specific protection and recovery features such as Deep Learning and Early Launch Anti-Malware (ELAM) technologies, Shadow...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in April:

Known Issues

• 10G SFP+ interfaces (eth8/eth9) on Firebox M590/M690 do not respond to traffic
• After upgrade to Fireware 12.8, IKEv2 BOVPNs that use VPN failover are unstable
• AP125 loses connectivity and reboots with "Ethernet Stuck. Rebooting device" log message
• BOVPN failover might not work if WAN failover occurs
• Cannot assign a static IP address to a Mobile VPN with SSL client
• Cannot disable TLS 1.1 support in Dimension
• Firebox-DB users...

Deprecation of older WatchGuard Server components
WatchGuard is announcing the deprecation of some older server components. WSM v12.8.x releases will still include these server components. Higher WSM releases, v12.9 and later, will include only the WSM Client and Management Server, and will not include the following: 

• WatchGuard Log Server
• WatchGuard Report Server
• WatchGuard Quarantine Server  

WSM Log and Report servers have served well since their introduction in Fireware 10, but they no longer represent the best options available to our customers. WatchGuard now provides superior...

Key points:
WatchGuard has posted a new maintenance update for Fireware v12.8. Update 1 includes several issues that have been fixed since the original 12.8 release. It also includes an update to the OpenSSL version to address CVE-2022-0778. See details  in the Release Notes. 

Does this release affect me?
Fireware 12.8 Update 1 is available for: 

• T Series: T20, T40, T55, T70, and T80
• M Series: M290, M390, M590, M690, M270, M370, M400, M440, M470, M500, M570, M670, M4600, M5600, M4800, and M5800
• FireboxV and Firebox Cloud

How to upgrade
Firmware upgrades are included at no charge...

Articles

• Cyclops Blink: Information for devices that run in FIPS mode
• Cyclops Blink: Firebox models supported by Fireware v12.7.2 U2, v12.5.9 U2, or v12.1.3 U8
• Cyclops Blink FAQs This article is available in Deutsch, English, Español, Français, Italiano, 日本語, and Português.
• Cyclops Blink: Remediate Firebox Cloud This article is available in Deutsch, English, Español, Français, Italiano, 日本語, and Português.
• Cyclops Blink: Remediate FireboxV and XTMv This article is available in Deutsch, English, Español, Français, Italiano, 日本語, and Português.
• Cyclops Blink: Remediate a locally...

Maintenance on WatchGuard Cloud
Later today, 8th April 2022 at 11:30 pm UTC we will be performing maintenance on WatchGuard Cloud that may cause inability to log into WatchGuard Cloud.

When: 8th April 2022 at 11:30 pm UTCMaintenance Window: Approximately 2 hourService Interruptions: Approximately 1 hour (~ 11.30 PM UTC to 12.30 AM UTC)Impact: During the maintenance window, you may experience inability to log into WatchGuard Cloud. Existing sessions should not be affected. We expect these service interruptions to be less than one hour.

Maintenance updates and status of the service can be...