Product and Support News

WatchGuard is working on some important maintenance to our services.

On 17 September 2021, starting at 11:30pm UTC WatchGuard will be performing maintenance that may cause service interruptions, as well as some small changes to the product. The duration of this maintenance is expected to last from 17 September 2021 through end of day on 20 September 2021.

You will notice a few impacts while using WatchGuard services as we update and consolidate the underlying Identity Providers we use. Some changes will only persist during the maintenance period, and some will persist after the...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

• AuthPoint quarantines users synced from Active Directory when the name of their Active Directory group is changed
• Discover shows an incorrect regulatory domain for an AP
• Firebox T20/T40 with no TPM chip (hardware revision N) require Fireware v12.7.1 to register to WatchGuard Cloud

Known Issues

• APs intermittently fail to pass DNS replies to clients on association
• Cannot connect to Firebox after reboot when Reverse Proxy URL exceeds...

As a Service Provider, you might manage dozens of customer accounts and need access to your customers' systems and environments, such as a VPN or a server. With the user inheritance feature, you can request that customer accounts inherit an AuthPoint user from your account. These inherited users can then authenticate to access the customer’s resources. User inheritance provides a number of advantages:

• More flexibility to manage your accounts
• Your team can access customer accounts with their existing tokens
• Centralized control of users that access customer accounts
• Reduced license...

With a growing demand for connectivity to Cloud-based applications and services, the need for multiple connection options is higher than ever. Network environments are getting more diverse with a vast array of options to choose from. WatchGuard’s expandable network modules offer room to grow for the future. If the need for more network ports into the Firebox grows, you don’t have to do a costly rip-and-replace. Network administrators can simply add a new module to the existing appliance to increase port density.

WatchGuard continues to expand connection options for our Firebox appliances...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in July:

Articles

• Users cannot log in to Outlook with AuthPoint MFA
• Configure HTTPS Content Inspection for Exchange Server with Outlook Web Access
• AuthPoint does not sync Active Directory users from groups that include a backslash (\) in the group name
• Removal of Authenticated Users object from Pre-Windows 2000 Compatible Access group quarantines AuthPoint users (CVE-2021-34527)
• TDR and Veeam Backup & Replication
• Does Firebox Cloud support the Azure...

WatchGuard has released Fireware 12.7.1 and Fireware 12.5.8. The new releases include some enhancements, important security updates, and also support some new updates to the Firebox management capabilities in WatchGuard Cloud.

Key Enhancements:

FireCluster System Actions. FireCluster is the high availability solution for WatchGuard Fireboxes and allows clustering of multiple appliances to improve network performance and scalability. Along with the new Fireware releases, you can now upgrade, reboot, and fail over your locally-managed FireCluster.

Cloud Management for Virtual...

As you may know, last month we announced that WatchGuard Endpoint Security was available in WatchGuard Cloud for partners and customers. Now, one month later, we have added new features to those endpoint solutions, as well as to Panda Endpoint Security products.

With these new capabilities, we are bringing more visibility and control to our endpoint security solutions, giving partners the ability to provide greater protection and better service to their clients and more protection and enhanced visibility to our customers.

Automated Threat Hunting Services

• Indicators of attack (IoAs)...

As a Service Provider, you might manage dozens of customer accounts and need access to your customer’s systems and environments, such as a VPN or a server. With the user inheritance feature, you can request that customer accounts inherit an AuthPoint user from your account. These inherited users can then authenticate to access the customer’s resources. User inheritance provides a number of advantages:

• More flexibility to manage your accounts
• Your team can access customer accounts with their existing tokens
• Centralized control of users that access customer accounts
• Reduced license...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in June:

Articles

• False positive security scans for jQuery vulnerabilities in Dimension 2.2
• Find Dimension Operating System version
• How to manually reset TDR Host Sensor System Tray information
• Single SignOn (SSO) with Event Log Monitor (ELM) authentication no longer works after 8 June 2021 Windows update

Known Issues

• Account Groups page freezes when copy folders with the same name
• Add device to Management Server fails with the error: "Element ...

Greetings!

We would like to provide an update on the Legacy TDR UI. We will be discontinuing the Legacy TDR UI on 19 July 2021. After this date, all existing direct links to the Legacy TDR UI will be removed from the watchguard.com portal and existing bookmarks directly referencing your regional TDR will be redirected to WatchGuard Cloud. 

This change requires everyone to begin using the TDR UI that is integrated in WatchGuard Cloud. Before you can manage accounts and licenses for TDR, you are required to perform a one-time migration procedure. During this migration, you will manually...