Product and Support News


WatchGuard’s Response to COVID-19

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As the world confronts the COVID-19 pandemic, we want to extend our heartfelt wishes that all remain in health and safety during this difficult time. Our hearts go out to the families of those afflicted by the virus. We also want to thank the members of the community on the front lines of this crisis for their tireless and selfless dedication. 

Addressing Implications of a Remote Workforce with WatchGuard

While the response to coronavirus has been unprecedented, for many businesses this “work-from-home” experiment launches them into decidedly unfamiliar territory. Home networks are overwhelmed...


AuthPoint Support for MSCHAPv2 / IKEv2 VPNs Is Now Available!

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We are happy to announce that AuthPoint Gateway v5.3.1 was just launched, adding support for RADIUS MSCHAPv2 authentications to Active Directory. This means that you can now create IKEv2 VPNs, authenticating users to Active Directory, using AuthPoint as your MFA solution.

Why IKEv2?

  • IKEv2 is the most secure VPN option available today
  • It is natively available on Windows, macOS, and iOS, and it is easily used among Android users with apps such as StrongSwan
  • For Firebox customers, being IPSec-based, IKEv2 can take advantage of crypto acceleration available on Firebox appliances, providing better...

TDR AD Helper Credential Disclosure Vulnerability

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Good morning TDR Users, 

On 11 March 2020, a pen testing company, RedTeam PenTesting GMBH, disclosed a credential disclosure vulnerability in the AD Helper to (link below). The disclosure states that by accessing the AD Helper web interface, a call to an API endpoint is made which responds with plaintext credentials to all configured domain controllers.

On 9 March 2020, WatchGuard released a fix for this vulnerability in AD Helper In this version, the offending REST endpoint no longer returns plaintext passwords. In addition, the service running the configuration UI...


TDR AD Helper Urgent Security Improvement

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Good morning TDR Users,

WatchGuard has released an AD Helper update, to be deployed immediately. This update resolves an issue found by RedTeam Pentesting GmbH and improves the security of the AD Helper. WatchGuard thanks RedTeam Pentesting GmbH for reporting this issue so that we could resolve it quickly. 

In AD Helper version and higher, the service that runs the AD Helper Configuration UI will only be available locally through the loopback IP address (localhost/ This means that users must now log in to the computer locally to access the AD Helper Configuration UI. 



AP225W – For Demanding Wi-Fi Users, Discover Simple Troubleshooting and Management Options.

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Today’s users demand fast and secure Wi-Fi connectivity no matter where they are. When you have a building full of demanding Wi-Fi users, you need a simple way to manage, monitor, and troubleshoot issues whenever they arise. When you manage the AP225W wall plate access point in the Wi-Fi Cloud, you have access to a complete set of Wi-Fi visibility, troubleshooting, and network health features. Discover the answers to happy Wi-Fi users and productive IT with the AP225W!

AP225W Features and Specifications:

  • Secure, wall-flush installation with mounting bracket included
  • Electrical pass-through...

TDR Machine Learning Enhanced Host Ransomware Prevention Beta

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We are excited to announce that Threat Detection and Response has a new feature to Beta test!

Ransomware authors are getting smarter and bolder. Every day they find new ways to avoid detection and steal data. TDR already protects your endpoints from devastating ransomware attacks. As ransomware attacks evolve, we must improve our ability to stop them with faster detection through machine learning.

Machine Learning for Host Ransomware Prevention

In 2018, we enhanced TDR's Detection and Response (D&R) engine with machine learning. This significantly increased our general indicator detection rate...


Wi-Fi Cloud Analyze and Engage Update

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Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Launchpad services will be updated starting on Monday, February 3, 2020 for required maintenance.

EMEA region: Monday, February 3, 2020 (12:00AM – 6:00AM GMT)
AMER region: Monday, February 3, 2020 (12:00AM – 6:00AM PST)
APAC region: Tuesday, February 4, 2020 (12:00AM – 6:00AM HKT)

All regions: Monday, February 3, 2020 (12:00AM – 6:00AM PST)

Maintenance Window: 6 hours

Duration: 4 hours

User Impact:

  • Analyze and Engage services will be unavailable during the maintenance activity.
  • Captive portal splash pages will...

We Read Your Feedback: Basic Wi-Fi Package Update

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Thank you everyone who spent the extra time out of their busy schedules to provide their feedback on our Basic Wi-Fi package changes that occurred in 2019.  Your effort, input, and passionate statements are very valuable and truly help the Wi-Fi team at WatchGuard weigh our decisions.  So please, keep it coming.  This post is to inform you of a recent change to Basic Wi-Fi packages directly influenced by your feedback.  

WatchGuard’s Access Point (AP) product line includes a high-quality family of AP hardware platforms and a choice of three different packages.  Each package uniquely addresses...

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