Product and Support News

WatchGuard is pleased to announce that trials for WatchGuard Endpoint Security products can now be activated in WatchGuard Cloud!

If you are a Service Provider or a Tier 1 Subscriber, trials are a fantastic way to evaluate WatchGuard EPP, WatchGuard EDR, or WatchGuard EPDR for yourself or your customers. With the new Trials page in WatchGuard Cloud, starting a trial of an endpoint security product is as easy as enabling a toggle!

For Service Providers, trials for all managed accounts can be started, upgraded, and cancelled quickly from one page. The Trials page also provides insights...

Account Groups are now available in WatchGuard Cloud

WatchGuard Cloud’s newest platform feature, Account Groups, enables service providers to create groups with their existing managed accounts. Account groups can be used to assign operator permissions. On the Account Groups page, Account Groups are represented by folders you can add, delete, and move to organize your accounts. By default, a service provider’s My Account cannot be sorted into an account group and is only visible to operators with permissions to all accounts. Account groups created in WatchGuard Cloud are also available in...

Earlier this year, we launched the AuthPoint Risk Framework, a powerful and flexible way to manage authentication policies. We are now happy to announce that we have launched the Time Schedule as a new type of policy. The Time Schedule policy enables you to specify the dates and times when authentication policies apply to user authentications. You can configure a time schedule policy object if you want to:

• Allow authentication only during specified times, such as work hours.
• Restrict authentication during specific times, such as non-work hours and holidays.
• Enforce different...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in May:

Articles

• Apple iOS clients show security warning when they connect to WPA/WPA2 mixed encryption networks
• AuthPoint does not sync users from Active Directory
• Best practices for working with WatchGuard Support by email
• Critical Support Case Criteria
• Out of order packets cause www.inps.it website not to load
• Troubleshoot "TCP SYN checking failed" log message and asymmetrical routing
• Updates to WatchGuard Technical Support Case Processing: 11...

Key points:
WatchGuard has posted new maintenance updates for Fireware 12.7 and earlier branches, 12.5.7 and 12.1.3. The new releases address some issues that have been fixed since the original 12.7 release. See details  in the Release Notes. WatchGuard is moving away from providing customer specific (CSP) builds, and we prefer to issue generally available Update releases that are provided to all for download.

These releases also include fixes to resolve internally detected security issues. These issues were found by our engineers, and not actively found in the wild. For the sake of not...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in April:

Articles

• Report a Potential Security Issue
• Firebox Remote Management Best Practices
• T40 and T40-W models might have an internal LED light that is visible through the cover

Known Issues

• Error when rekeying BOVPN tunnel from Firebox System Manager
• Remote Access Point VPN configuration requires commas for Firebox certificate common name
• Unable to pair new AP420 to the Gateway Wireless Controller on a Firebox
• IPSec VPN tunnel configuration...

WatchGuard’s Support and Service team is continually looking for ways to improve how we provide support to our customers. We are pleased to announce several enhancements to our support case experience, starting on 11 May.

Panda corporate products cases now routed into WatchGuard systems

As part of our ongoing integration with Panda Security, support cases for Panda corporate products created through the Panda support site, via email or by phone, will now be tracked in WatchGuard systems. Customers with WatchGuard website logins can now submit Panda product cases and view open cases in...

Fireware 12.7 is now generally available, with a new simple integration between Authpoint and the Firebox. This new integration of two key products in the WatchGuard portfolio makes it easier to set up strong multi-factor authentication for VPNs through the Firebox. Security and convenience make this bundle a powerful tool for zero-trust implementations.

Direct Integration with Authpoint
We can’t trust passwords. They can be shared. Written down. Captured. Guessed. Cracked. Stolen. 80% of breaches involve lost or stolen credentials. Systems should be secured with strong authentication that...

Earlier this year, we launched the AuthPoint Risk Framework, a powerful and flexible way to manage authentication policies. The latest AuthPoint beta focuses on time-based policy objects, which enable you to specify the dates and times when authentication policies apply to user authentications. You might configure a time schedule policy object if you want to:

• Allow authentication only during specified times, such as work hours.
• Restrict authentication during specific times, such as non-work hours and holidays.
• Enforce different authentication requirements at different times.
• Use a...

We are excited to announce that the Self-Service Portal feature is now available in AuthPoint!

This feature gives the users autonomy to activate their own tokens, both mobile and hardware, by accessing their company’s IdP portal. Users that are enrolling for the first time and still do not have an active token, can activate it as part of the login flow on the IdP portal. Users that are already enrolled and have an active token can also activate a new mobile or hardware token after they have logged into the –MFA protected- IdP portal. A key benefit for the operators is that they don’t need...