Product and Support News

Sep

19

Now Available: TDR 5.1 with APT Blocker Built-in

Julian Matossian's picture

19 Sep 2017 By Julian Matossian
Categories: Network Security


We’re thrilled to announce the general availability of Threat Detection and Response (TDR) 5.1, which includes some great new features that enhance both detection and response to threats as well as the overall user experience when testing new features. This release further increases the value of both TDR and the Total Security Suite, enabling users to more broadly identify threats across their network and respond to them in real-time.

This release of TDR includes two new key features:

  • APT Blocker
    With this release TDR can now directly triage
    • – Read more...

Sep

14

Updates to Customer Support Phone System

Kimberly Taylor's picture

14 Sep 2017 By Kimberly Taylor
Categories: Support Alerts


As of Monday 18 September, WatchGuard Customer Support is pleased to announce some upcoming improvements to our phone system. We are integrating our phone system and CRM systems so that we can automatically find your account and contact information when you call in for support. We will use your phone number, either the number you call from or a number manually entered by you when you call, to locate your details within our system. We will use this information to prioritize your call and route your call to the correct support representative. We have also made some minor improvements to our – Read more...

Sep

12

Fireware 12.0 is now available!

Brendan Patterson's picture

12 Sep 2017 By Brendan Patterson
Categories: News and Promotions, Network Security


Fireware 12.0 General Availability
We are pleased to announce the General Availability (GA) of Fireware 12.0 and WSM 12.0 after a comprehensive Beta where the release was installed 400 Fireboxes around the world. These significant new releases are now available for download from the software download center.

Fireware 12.0 improves on the efficacy and performance of our Gateway Antivirus (GAV) service through the introduction of a new lightweight detection engine. Fireware 12.0 also introduces more secure defaults, improvements to APT Blocker, and continued – Read more...

Aug

29

Now Available: AP420 Indoor High Density Access Point

Ryan Orsi's picture

29 Aug 2017 By Ryan Orsi
Categories: Wi–Fi


Wi-Fi Cloud Family

It gives me great pleasure to announce the availability of the AP420, our indoor 802.11ac Wave 2 4x4 access point. The AP420’s Multi-User MIMO (MU-MIMO) features mean it’s perfectly suited for the highest client density deployments. This access point easily serves crowded rooms full of smartphones, laptops and tablets to give users an excellent mobile connectivity experience. The AP420 also includes a 3rd radio for dedicated WIPS (Wireless Intrusion Prevention System) and RF optimization scanning. This 3rd radio will constantly defend your airspace against prolific man-in-the-middle (MitM – Read more...

Aug

17

Now Available: Firebox M370, M470, M570, and M670

Brendan Patterson's picture

17 Aug 2017 By Brendan Patterson
Categories: Network Security, News and Promotions


Firebox M470

I’m excited to announce the availability today of four new mid-range Firebox appliances that provide industry leading performance, especially with all security capabilities enabled, along with greater flexibility in network port configurations.

Over past few years at WatchGuard we’ve consistently educated our customers about the need to inspect encrypted web traffic using all of the security services available on our appliances. Network defenses that don’t adequately process and inspect encrypted traffic leave employees, customers and partners vulnerable to cyber attacks. According – Read more...

Aug

03

Wi-Fi Cloud Maintenance

Ryan Orsi's picture

03 Aug 2017 By Ryan Orsi
Categories: Wi–Fi


Hello WatchGuard Wi-Fi Cloud Users,

On Friday, August 4 at 5PM PDT, we will deploy an update to WatchGuard Wi-Fi Cloud to improve performance and stability with the Manage service. 

​During the maintenance window (approximately 30 minutes), Wi-Fi Cloud services will be unavailable, including Manage, Go, Analyze, and Engage. Your access points will continue to work with no interruption, but guest users will be unable to access spash pages until Engage is available again at the end of the maintenance window. 

If you have any questions regarding the update, please visit  – Read more...

Jul

27

Wi-Fi Cloud Maintenance

Ryan Orsi's picture

27 Jul 2017 By Ryan Orsi
Categories: Wi–Fi


WatchGuard Wi-Fi Cloud

Hello WatchGuard Wi-Fi Cloud Users,

We are planning a brief maintenance on Sunday, July 30, 2017 between 1:00AM and 6:00AM Pacific Time to deploy improvements to the Wi-Fi Cloud.

During the maintenance window, the Wi-Fi Cloud services will be down for maintenance (approximately 2 hours) including Manage, Go, Engage, and Analyze modules. Your access points will continue to pass client traffic and will not be interrupted. 

Enhancements are:

  • Role-Based Control
    Use role profiles to enforce restrictions (VLAN assignments
    • – Read more...

Jul

17

Fireware 12.0 Open Beta Notice

Arthur Gordon's picture

17 Jul 2017 By Arthur Gordon
Categories: Network Security


UPDATE: A feature for GWC was mentioned as being deployed in 12.0 in a previous post, but this has been corrected to a later release date. Stay tuned for more product release updates through the product blog!

WatchGuard is excited to announce that a Beta release is available now for the 12.0 version of the Fireware Operating System.  This is a public Beta release that is open to all Firebox and XTM users.  Sign up to participate at our software download page and start submitting feedback via – Read more...

Jun

14

Now Available: MSSP Command

Himanshu Verma's picture

14 Jun 2017 By Himanshu Verma
Categories: News and Promotions


mssp command

WatchGuardONE partners who are enrolled as an MSSP Partner, can now access the new MSSP Command tool, which is available from the WatchGuard Partner Portal Tools navigation. This new tool has replaced the previous MSSP Dashboard to provide easier management and greater visibility into your Monthly Flexible Points business for MSSP devices.

Improved User Experience:

MSSP Command offers a completely revamped user interface that is easy to use and navigate, whether you are wanting to know more about your MSSP business through interactive charts and diagrams, – Read more...

Jun

08

Wi-Fi Cloud Maintenance

Ryan Orsi's picture

08 Jun 2017 By Ryan Orsi
Categories: Wi–Fi


Hello WatchGuard Wi-Fi Cloud Users,

We are planning a brief maintenance today (Thursday, June 8, 2017) between 8:00PM and 10:00PM Pacific Time to deploy improvements to the Go Template (Go_1) in order to support new WatchGuard access point models. 

During the maintenance window, your access points will continue to function normally and client traffic will not be interrupted. Your Go service within the Wi-Fi Cloud will be intermittently unavailable for 30 minutes during the maintenance window.

If you have any questions regarding the update, please visit – Read more...

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About WatchGuard

WatchGuard has deployed nearly a million integrated, multi-function threat management appliances worldwide. Our signature red boxes are architected to be the industry's smartest, fastest, and meanest security devices with every scanning engine running at full throttle. Why buy WatchGuard? Find out here.

 

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