Product and Support News

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in June and July (note that previously published June Knowledge Base digest was incomplete):

Articles

• Why do I see a "failed to connect B channel" Firebox log message?
• How do decoy files work in endpoint security?
• How do I disable Firebox hardware decryption?
• Password expired error message when you log in to watchguard.com

Known Issues

• Access Denied error when IPSec Mobile VPN Client for macOS uses certificates from some locations
• Active Directory...

Dimension 2.2.1 is now available.

We are pleased to announce the availability of WatchGuard Dimension 2.2.1. This maintenance release is now available from the Software Download Center, together with Release Notes and update instructions. WatchGuard Dimension 2.2.1 provides the following fixes:

General

• An issue where the system root partition filled with backup data has been resolved.

Logging and Reporting

• We've resolved invalid UUID errors when threat information is retrieved from the APT service.

Security

• OpenSSL has been updated to v1.1.1n to address CVE-2022-0778 and CVE...

WatchGuard EPDR received gold certification from our technology partner OPSWAT.

Why is OPSWAT gold certification important?

Earning Gold certification required that our products meet OPSWAT’s specific anti-malware criteria and compatibility standards. Through its Certified Security Application Program, OPSWAT compiles compatibility requirements from over fifty OPSWAT technology partners, including WatchGuard, to help IT administrators find compatible and effective applications for their security stack.

WatchGuard EPDR identifies and stops the most persistent and emerging threats...

Fireware 12.8.1, 12.5.10, 12.1.4, and Mobile VPN client releases
WatchGuard has posted maintenance releases for Fireware 12.8.1, and earlier branches, 12.5.10 and 12.1.4.   These maintenance releases include some minor enhancements, address issues fixed since previous releases, and also include important security updates.  See details in the Release Notes for issues addressed in these releases, and for information on security updates in these releases review the advisories on our PSIRT page.
WatchGuard’s Product Security Incident Response Team (PSIRT) recently launched our public PSIRT page...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in June:

Articles

• Configure a BOVPN virtual interface in Fireware v11.11.x that uses GRE for dynamic routing to a Cisco endpoint
• Geoblocking can block connections to internal networks that use public IP addresses
• iOS device mini browser does not render splash pages when connecting using Wi-Fi Cloud
• Why do L2TP connections from Windows computers fail when the Firebox is behind a NAT gateway device?

Known Issues

• ConnectWise server creates new tickets...

Supported Operating Systems for WatchGuard System Manager (WSM)
To determine when WatchGuard ends support for an operating system our applications run on, we follow the support lifecycle of the operating system vendor.  This post provides detail on how Microsoft's lifecycle affects this policy.

In the release notes of Fireware 12.8, WatchGuard identified that the supported operating systems for WSM and Management Server software will follow Microsoft’s Mainstream Support end dates for Windows and Windows Server. When Mainstream Support ends for these operating systems, WSM and Management...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in May:

Articles

• Supervised iOS Devices: Back up and Restore without Losing Data
• Video or voice calls disconnected while on wireless network

Known Issues

• AuthPoint Logon app does not appear in the Apps & Features list in Windows
• Device information does not update when you disable device logging in WatchGuard Cloud
• DNS traffic logging stops after you enable Application Control in a policy
• Firebox fails to use DSA certificates
• Mobile VPN with SSL...

Lack of password management is exposing companies to credentials theft. Our AuthPoint MFA helps to mitigate issues related to user authentication, and passwords are indeed one of those factors. They need to be protected as well. To help you and your customers protect passwords, we are launching AuthPoint Total Identity Security.

Total Identity Security is our new authentication product that, besides all the AuthPoint capabilities you already use today (like authentication, policies, user and risk management), includes two other sets of features:

• Dark Web Monitor: a tool that notifies...

We are happy to announce the WatchGuard Endpoint Security integration with N-able N-central!

N-central is a Remote Monitoring and Management (RMM) solution that streamlines and automates management and expands the user technology ecosystem across integrations that significantly reduce operational overhead.

In 2021, we announced the availability of the WatchGuard Endpoint Security API for partners and customers. A few months later, we kept working on integrating the main RMM market tools ConnectWise Automate and Kaseya VSA plugins with WatchGuard Endpoint Security. Now, with the N-able N...

Ransomware was assessed as the prime threat in 2020-2021. Unfortunately, attacks are dramatically increasing in scope and frequency year over year, with high-impact, headline-making incidents continuously growing.

With this release, we expand our prevention and response technologies in our Endpoint Security offering, where we had some anti-ransomware capabilities already in place, but you can never be too careful against ransomware. That's why we have incorporated more specific protection and recovery features such as Deep Learning and Early Launch Anti-Malware (ELAM) technologies, Shadow...