Product and Support News

As you may know, last month we announced that WatchGuard Endpoint Security was available in WatchGuard Cloud for partners and customers. Now, one month later, we have added new features to those endpoint solutions, as well as to Panda Endpoint Security products.

With these new capabilities, we are bringing more visibility and control to our endpoint security solutions, giving partners the ability to provide greater protection and better service to their clients and more protection and enhanced visibility to our customers.

Automated Threat Hunting Services

Indicators of attack (IoAs)...

As a Service Provider, you might manage dozens of customer accounts and need access to your customer’s systems and environments, such as a VPN or a server. With the user inheritance feature, you can request that customer accounts inherit an AuthPoint user from your account. These inherited users can then authenticate to access the customer’s resources. User inheritance provides a number of advantages:

More flexibility to manage your accounts

Your team can access customer accounts with their existing tokens

Centralized control of users that access customer accounts

Reduced license...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in June:

Articles

Known Issues

Greetings!

We would like to provide an update on the Legacy TDR UI. We will be discontinuing the Legacy TDR UI on 19 July 2021. After this date, all existing direct links to the Legacy TDR UI will be removed from the watchguard.com portal and existing bookmarks directly referencing your regional TDR will be redirected to WatchGuard Cloud.

This change requires everyone to begin using the TDR UI that is integrated in WatchGuard Cloud. Before you can manage accounts and licenses for TDR, you are required to perform a one-time migration procedure. During this migration, you will manually...

WatchGuard is pleased to announce that trials for WatchGuard Endpoint Security products can now be activated in WatchGuard Cloud!

If you are a Service Provider or a Tier 1 Subscriber, trials are a fantastic way to evaluate WatchGuard EPP, WatchGuard EDR, or WatchGuard EPDR for yourself or your customers. With the new Trials page in WatchGuard Cloud, starting a trial of an endpoint security product is as easy as enabling a toggle!

For Service Providers, trials for all managed accounts can be started, upgraded, and cancelled quickly from one page. The Trials page also provides insights...

Account Groups are now available in WatchGuard Cloud

WatchGuard Cloud’s newest platform feature, Account Groups, enables service providers to create groups with their existing managed accounts. Account groups can be used to assign operator permissions. On the Account Groups page, Account Groups are represented by folders you can add, delete, and move to organize your accounts. By default, a service provider’s My Account cannot be sorted into an account group and is only visible to operators with permissions to all accounts. Account groups created in WatchGuard Cloud are also available in...

Earlier this year, we launched the AuthPoint Risk Framework, a powerful and flexible way to manage authentication policies. We are now happy to announce that we have launched the Time Schedule as a new type of policy. The Time Schedule policy enables you to specify the dates and times when authentication policies apply to user authentications. You can configure a time schedule policy object if you want to:

Allow authentication only during specified times, such as work hours.

Restrict authentication during specific times, such as non-work hours and holidays.

Enforce different...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in May:

Articles

Apple iOS clients show security warning when they connect to WPA/WPA2 mixed encryption networks

AuthPoint does not sync users from Active Directory

Best practices for working with WatchGuard Support by email

Critical Support Case Criteria

Out of order packets cause www.inps.it website not to load

Troubleshoot "TCP SYN checking failed" log message and asymmetrical routing

Updates to WatchGuard Technical Support Case Processing: 11...

Key points:
WatchGuard has posted new maintenance updates for Fireware 12.7 and earlier branches, 12.5.7 and 12.1.3. The new releases address some issues that have been fixed since the original 12.7 release. See details in the Release Notes. WatchGuard is moving away from providing customer specific (CSP) builds, and we prefer to issue generally available Update releases that are provided to all for download.

These releases also include fixes to resolve internally detected security issues. These issues were found by our engineers, and not actively found in the wild. For the sake of not...