Product and Support News

As the world confronts the COVID-19 pandemic, we want to extend our heartfelt wishes that all remain in health and safety during this difficult time. Our hearts go out to the families of those afflicted by the virus. We also want to thank the members of the community on the front lines of this crisis for their tireless and selfless dedication. 

Addressing Implications of a Remote Workforce with WatchGuard

While the response to coronavirus has been unprecedented, for many businesses this “work-from-home” experiment launches them into decidedly unfamiliar territory. Home networks are overwhelmed...

We are happy to announce that AuthPoint Gateway v5.3.1 was just launched, adding support for RADIUS MSCHAPv2 authentications to Active Directory. This means that you can now create IKEv2 VPNs, authenticating users to Active Directory, using AuthPoint as your MFA solution.

Why IKEv2?

• IKEv2 is the most secure VPN option available today
• It is natively available on Windows, macOS, and iOS, and it is easily used among Android users with apps such as StrongSwan
• For Firebox customers, being IPSec-based, IKEv2 can take advantage of crypto acceleration available on Firebox appliances, providing better...

Good morning TDR Users, 

On 11 March 2020, a pen testing company, RedTeam PenTesting GMBH, disclosed a credential disclosure vulnerability in the AD Helper to exploit-db.com (link below). The disclosure states that by accessing the AD Helper web interface, a call to an API endpoint is made which responds with plaintext credentials to all configured domain controllers.

On 9 March 2020, WatchGuard released a fix for this vulnerability in AD Helper 5.8.5.10317. In this version, the offending REST endpoint no longer returns plaintext passwords. In addition, the service running the configuration UI...

Good morning TDR Users,

WatchGuard has released an AD Helper update, to be deployed immediately. This update resolves an issue found by RedTeam Pentesting GmbH and improves the security of the AD Helper. WatchGuard thanks RedTeam Pentesting GmbH for reporting this issue so that we could resolve it quickly. 

In AD Helper version 5.8.5.10317 and higher, the service that runs the AD Helper Configuration UI will only be available locally through the loopback IP address (localhost/127.0.0.1). This means that users must now log in to the computer locally to access the AD Helper Configuration UI. 

Pl...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in February:

Articles

• Outlook continually prompts for password
• How to ensure faster case resolution
• Contact WatchGuard Customer Support
• AuthPoint activation emails suppressed after delivery failure
• What to expect when you contact WatchGuard Technical Support or Customer Care
• Which third-party VPN clients are compatible with DNSWatchGO?
• URLs used by WatchGuard Cloud services
• WatchGuard LDAP compatibility with updated Windows security options in March 2020
• DNSWatch not...

Today’s users demand fast and secure Wi-Fi connectivity no matter where they are. When you have a building full of demanding Wi-Fi users, you need a simple way to manage, monitor, and troubleshoot issues whenever they arise. When you manage the AP225W wall plate access point in the Wi-Fi Cloud, you have access to a complete set of Wi-Fi visibility, troubleshooting, and network health features. Discover the answers to happy Wi-Fi users and productive IT with the AP225W!

AP225W Features and Specifications:

• Secure, wall-flush installation with mounting bracket included
• Electrical pass-through...

We are excited to announce that Threat Detection and Response has a new feature to Beta test!

Ransomware authors are getting smarter and bolder. Every day they find new ways to avoid detection and steal data. TDR already protects your endpoints from devastating ransomware attacks. As ransomware attacks evolve, we must improve our ability to stop them with faster detection through machine learning.

Machine Learning for Host Ransomware Prevention

In 2018, we enhanced TDR's Detection and Response (D&R) engine with machine learning. This significantly increased our general indicator detection rate...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in January:

Articles

• macOS High Sierra requires kernel extension for Mobile VPN with IPSec client
• Troubleshoot Signature Delivery

Known Issues

• Mobile VPN with SSL on macOS cannot connect when non-ASCII characters in passphrase
• Geolocation misidentifies some Google.com IP addresses
• TDR Host Sensor might cause OS crashes in Scale Computing HyperCore environments
• Gateway Wireless Controller fails to manage AP120 and AP320 after upgrade to 8.8.1-101
• Gateway AntiVirus...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Launchpad services will be updated starting on Monday, February 3, 2020 for required maintenance.
 
When:

Analyze
EMEA region: Monday, February 3, 2020 (12:00AM – 6:00AM GMT)
AMER region: Monday, February 3, 2020 (12:00AM – 6:00AM PST)
APAC region: Tuesday, February 4, 2020 (12:00AM – 6:00AM HKT)

Engage
All regions: Monday, February 3, 2020 (12:00AM – 6:00AM PST)
 

Maintenance Window: 6 hours

Duration: 4 hours

User Impact:

• Analyze and Engage services will be unavailable during the maintenance activity.
• Captive portal splash pages will...

Thank you everyone who spent the extra time out of their busy schedules to provide their feedback on our Basic Wi-Fi package changes that occurred in 2019.  Your effort, input, and passionate statements are very valuable and truly help the Wi-Fi team at WatchGuard weigh our decisions.  So please, keep it coming.  This post is to inform you of a recent change to Basic Wi-Fi packages directly influenced by your feedback.  

WatchGuard’s Access Point (AP) product line includes a high-quality family of AP hardware platforms and a choice of three different packages.  Each package uniquely addresses...