Product and Support News

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in February:

Articles

• Outlook continually prompts for password
• How to ensure faster case resolution
• Contact WatchGuard Customer Support
• AuthPoint activation emails suppressed after delivery failure
• What to expect when you contact WatchGuard Technical Support or Customer Care
• Which third-party VPN clients are compatible with DNSWatchGO?
• URLs used by WatchGuard Cloud services
• WatchGuard LDAP compatibility with updated Windows security options in...

Today’s users demand fast and secure Wi-Fi connectivity no matter where they are. When you have a building full of demanding Wi-Fi users, you need a simple way to manage, monitor, and troubleshoot issues whenever they arise. When you manage the AP225W wall plate access point in the Wi-Fi Cloud, you have access to a complete set of Wi-Fi visibility, troubleshooting, and network health features. Discover the answers to happy Wi-Fi users and productive IT with the AP225W!

AP225W Features and Specifications:

• Secure, wall-flush installation with mounting bracket included
• Electrical pass...

We are excited to announce that Threat Detection and Response has a new feature to Beta test!

Ransomware authors are getting smarter and bolder. Every day they find new ways to avoid detection and steal data. TDR already protects your endpoints from devastating ransomware attacks. As ransomware attacks evolve, we must improve our ability to stop them with faster detection through machine learning.

Machine Learning for Host Ransomware Prevention

In 2018, we enhanced TDR's Detection and Response (D&R) engine with machine learning. This significantly increased our general indicator...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in January:

Articles

• macOS High Sierra requires kernel extension for Mobile VPN with IPSec client
• Troubleshoot Signature Delivery

Known Issues

• Mobile VPN with SSL on macOS cannot connect when non-ASCII characters in passphrase
• Geolocation misidentifies some Google.com IP addresses
• TDR Host Sensor might cause OS crashes in Scale Computing HyperCore environments
• Gateway Wireless Controller fails to manage AP120 and AP320 after upgrade to 8.8.1-101
• G...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Launchpad services will be updated starting on Monday, February 3, 2020 for required maintenance.
 When:

Analyze
EMEA region: Monday, February 3, 2020 (12:00AM – 6:00AM GMT)
AMER region: Monday, February 3, 2020 (12:00AM – 6:00AM PST)
APAC region: Tuesday, February 4, 2020 (12:00AM – 6:00AM HKT)

Engage
All regions: Monday, February 3, 2020 (12:00AM – 6:00AM PST)
 

Maintenance Window: 6 hoursDuration: 4 hoursUser Impact:

• Analyze and Engage services will be unavailable during the maintenance activity.
• Captive...

Thank you everyone who spent the extra time out of their busy schedules to provide their feedback on our Basic Wi-Fi package changes that occurred in 2019.  Your effort, input, and passionate statements are very valuable and truly help the Wi-Fi team at WatchGuard weigh our decisions.  So please, keep it coming.  This post is to inform you of a recent change to Basic Wi-Fi packages directly influenced by your feedback.  

WatchGuard’s Access Point (AP) product line includes a high-quality family of AP hardware platforms and a choice of three different packages.  Each package uniquely...

New features and functionalities are being revealed with our AuthPoint Beta Program. Check out some of those:

• AuthPoint Authentication APIs Beta ended and is now publicly available, and for no additional cost in your AuthPoint license! See how easy it is to integrate AuthPoint’s MFA technology with your web portal or home applications

• AuthPoint Agent for MacOS v1.7 Beta started this week, and it now supports Catalina. Check it out!

• AuthPoint Agent for Windows Beta is getting a new refresh in the next few days. It provides easier distribution and optional login without MFA for defined...

We are pleased to announce the availability of WatchGuard Dimension 2.1.2 Update 3. This maintenance release is now available from the Software Download Center, together with release notes and update instructions. WatchGuard Dimension 2.1.2 Update 3 provides the following fixes:

General

• Dimension now supports PostgreSQL versions up to v10.8.
• This release resolves a PCI compliance failure due to behavior of HTTP redirect to HTTPS connection feature.
• Quick Setup Wizard no longer stalls on administrator passphrase step on Hyper-V.
• This release improves performance with multiple...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Launchpad services will be updated starting on Friday, January 10, 2020 for required maintenance.

When: All regions: Friday, January 10, 2020 (12:00AM – 04:00AM PST)

Maintenance Window: 4 HoursDuration: 2 HoursUser Impact:

Wi-Fi Cloud management services will be inaccessible during the maintenance activity and you will be unable to log in to the Wi-Fi Cloud Launchpad Dashboard.

There is no impact to customer Wi-Fi service. Access Points will still be functional and provide connectivity and security.

Captive portal...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December:

Articles

• Firebox diagnostic log messages not visible in WatchGuard Cloud
• WatchGuard support must confirm that callers are authorized before providing support
• DNSWatch cannot resolve a specific domain

Known Issues

• DNSWatch - Content Filter Policies and Dynamic IP Addresses
• Reverse Proxy fails with blank page displayed for some applications
• AP devices stuck in reboot loop with RS232 converter in network
• Install error for AD Helper for...