Product and Support News

May
31

Wi-Fi Cloud Maintenance Update

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Hello WatchGuard Wi-Fi Cloud Users,

We are planning maintenance on Thursday, 31 May from 04:00 AM UTC to Friday, 1 June 10:00 AM UTC to deploy improvements to Wi-Fi Cloud.

Wi-Fi Cloud management will be inaccessible during the maintenance activity and you will not be able to perform configuration changes. There is no impact to customer Wi-Fi service. Access Points will still be functional and provide connectivity and security. Splash pages will also be functional for guest access.

Regards,

WatchGuard Wi-Fi Cloud Team

May
29

New maintenance release - Fireware 12.1.3 is now available

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Fireware 12.1.3 General Availability
We are pleased to announce the General Availability (GA) of Fireware 12.1.3 and WSM 12.1.3. These maintenance releases don't include new features, but they provide resolution to many issues that have been reported by customers. WatchGuard partners and customers should review the Release Notes to see a full list of fixed issues prior to upgrading. 

New Features now in Beta in Fireware 12.2
Interested in new features? Help us test the next release of Fireware!  We have Fireware 12.2 in Beta now, and this new release adds some excellent new capabilities:

  • A...
May
09

TDR: Planned Service Interruption

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When:

  • Europe: Friday, May 18, 2018 at 3:00AM GMT
  • Americas & APAC: Saturday, May 19, 2018 at 10:00PM EDT

 

Maintenance Window: 5 hours

Expected Impact/Duration: 2-3 hours
During these maintenance windows, the TDR user interface, configuration, detection, and response will be unavailable in their respective regions. If HRP was configured to Prevent prior to the planned service interruption, your Host Sensor will continue to protect against ransomware.

Contact Information
For Sales or Support questions, you can find phone numbers for your region online.

May
07

WatchGuard will be doing website maintenance

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When: Sunday, May 20, 2018 at 12AM PDT / 7AM UTC
 
Maintenance Window: 1 hour
 
Expected Impact/Duration: During the maintenance window, users will not be able to log into to the WatchGuard.com website and will receive a maintenance notification page in lieu of the authentication page. 

Customers who are already logged into the website prior to the start of maintenance may receive an error page upon navigating to a new portal page.

Affected Services:

  • Deployment Services
  • Product Activation
  • AP Activation Service
  • Case creation

 

Contact Information
For Sales or Support questions, you can find phone...

Apr
13

Fireware 12.1.1 is now available

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Fireware 12.1.1. General Availability
We are pleased to announce the General Availability (GA) of Fireware 12.1.1 and WSM 12.1.1.  Key highlights include: 

WatchGuard partners and customers should review the Release Notes and What’s New presentations prior to upgrading. 

Does this release pertain to me?
The Fireware release applies to all Firebox T, Firebox M, and XTM appliances, except XTM 21/21-W, 22/22-W, or 23/23-W, XTM 505, 510, 520, and 530...

Apr
13

New Firmware Available for AP100/AP102/AP200/AP300 with Security Vulnerability Fixes

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AP firmware versions 1.2.9.15 for the AP100, AP102, and AP200, and 2.0.0.10 for the AP300 are now available to address security vulnerabilities. We highly recommend installing these AP firmware updates at your earliest convenience. For more detailed information on these vulnerabilities, see AP100/AP102/AP200 Chained Vulnerabilities.

In addition to addressing these vulnerabilities, the AP firmware updates also disable the local web UI on the AP100, AP120, AP200, and AP300. As these AP models can only be managed with a Basic Wi-Fi license via the Gateway Wireless Controller, the AP local web UI...

Apr
09

DNSWatch is Now Available

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Phishing is one of the greatest threats facing small and midsize enterprise organizations today. WatchGuard DNSWatch service provides additional security to protect users at the DNS level, and adds a layer to RED and WebBlocker capabilities to block malicious connections on all ports and protocols – including those necessary during a phishing attack. 

Moreover, DNSWatch increases an organization’s resilience to phishing through end-user education. When an end-user clicks on an email or link that DNSWatch has identified as a phishing attempt, they are redirected to a game that educates them on...

Mar
29

Email Notifications come to TDR

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We are delighted to announced that Threat Detection and Response now has email notifications. Specifically, ThreatSync now includes email alerts and notifications to let you know when a threat indicator or incident has been detected, as well as if the threat has been remediated from the network or endpoint.

Threat Detection and Response is the only threat correlation and scoring solution that provides fully configurable email alerting for both network and endpoint security events as well as for remediations. This alleviates the need for IT admins and MSPs to have the TDR dashboard opened and...

Mar
08

Firebox Cloud now available in Azure marketplace

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We are pleased to announce that Firebox Cloud is now available in the Microsoft Azure marketplace, after the conclusion of a two month Beta test period. Firebox Cloud brings the protection of WatchGuard’s leading Firebox UTM appliances to public cloud environments. It enables organizations to extend their security perimeter to protect business-critical assets in Azure.

Firebox Cloud in Azure uses the Bring Your Own License (BYOL) model. It uses the same Firebox Cloud SKUs and pricing that were released with the launch of Firebox Cloud on AWS in April 2017. Small, Medium, Large and X-Large...

Mar
05

Wi-Fi Cloud Maintenance Update

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Hello WatchGuard Wi-Fi Cloud Users,

We are planning a brief maintenance on Friday, 9 March between 03:00 AM to Saturday, 10 March 7:00 AM UTC to deploy new features and improvements to Wi-Fi Cloud.

During the maintenance window, the Wi-Fi Cloud GO service tile will be inaccessible. There is no impact to other customer Wi-Fi services (Manage, Analyze, and Engage). Access Points will still be functional and provide connectivity and security. Splash pages will also be functional for guest access.

Regards,

WatchGuard Wi-Fi Cloud Team

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