Product and Support News

In line with WatchGuard’s commitment to maintain the highest security standards for our customer data, Threat Detection and Response (TDR) will upgrade the TLS certificates used by the Host Sensor and AD Helper. From 26 June 2019, versions of the Host Sensor and AD Helper lower than 5.6.3 will no longer communicate with TDR. To ensure that your Host Sensor and AD Helper continue to function as expected, please upgrade to version 5.6.3 or higher before 26 June 2019.

The Host Sensor is the endpoint component of TDR that enables ThreatSync to detect and respond to malware in near real time. It...

WatchGuard is announcing key information affecting the availability of WatchGuard AP120 access point hardware. 

WatchGuard AP120 wireless access point End-of-Life – April 1, 2022

Given the availability of the new WatchGuard AP125 access point with the latest 802.11ac Wave 2 technology, WatchGuard has decided to announce the End-of-Life (EOL) of the AP120 access point. We have not yet announced EOS (End of Sale) for the AP120 access point since some customers will continue to purchase them after the AP125 is released. To assist customers in long term planning, WatchGuard is announcing an...

We are pleased to announce the availability of WatchGuard Dimension 2.1.2. This maintenance release is now available from the Software Downloads Center, together with release notes and update instructions. WatchGuard Dimension 2.1.2 updates DimensionOS for longer term OS support and fixes the Connectwise integration.  Other resolved issues include:

• APT Malware Activity Trend schedule generates GAV Activity Trend report
• Renewal of self-signed web server certificate should be transparent to end user
• Dimension Server showing incorrect Server / Database Uptime status
• Dimension command...

Fireware 12.4 Beta

We've just posted the latest update to our Fireware 12.4 Beta release. This release, which is available for all Firebox appliances, continues WatchGuard’s commitment to building out our SD-WAN roadmap. We’ve seen very positive reaction to the features that we introduced in 12.3, and there has been lots of great feedback on 12.4 in the Beta forum so far. Some of the key highlights in 12.4 include: 

• SD-WAN for VPN and Private Lines: Extends SD-WAN benefits to more than just external WAN connections, allowing organizations to cut back on expensive MPLS connections. You can...

WatchGuard’s AP125 offers a significant performance improvement over the Wave 1 AP120 model, giving small-to-midsize and distributed enterprise networks enterprise-grade wireless network performance without the high cost of most Wave 2 APs. When APs are managed with WatchGuard’s Wi-Fi Cloud, companies get the industry’s most sophisticated, patented Wireless Intrusion Prevention System (WIPS) technology. It also provides a powerful location-based analytics engine, guest engagement tools with social authentication, intelligent network visibility and remote troubleshooting capabilities featuring...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Analyze and Engage services  will be updated starting on Friday, February 22, 2019.

Analyze Update

• APAC region: Friday, February 22, 2019 (4:00PM – 10:00PM UTC)
• EMEA region: Saturday, February 23, 2019 (12:00AM – 6:00AM UTC)
• AMER region: Saturday, February 23, 2019 (8:00AM – 2:00PM UTC)

Engage Update

• All regions: Saturday, February 23, 2019 (8:00AM – 2:00PM UTC)

Maintenance Window: 6 hours

Impact: Analyze and Engage services will be inaccessible during the maintenance activity. Access points will still be...

Fireware 12.3.1 General Availability

We are pleased to announce the General Availability (GA) of Fireware 12.3.1 and WatchGuard System Manager 12.3.1. These are maintenance releases with significant bug fixes for the Fireware OS and WSM.  The Release Notes include the detailed list of resolved issues. Please read the Release Notes prior to upgrading. Note that Update 1 was posted shortly after the initial 12.3.1 posting to resolve an issue with Gateway Wireless Controller in the initial posting. 

Does this release pertain to me?

Fireware 12.3.1 is available for all Firebox T and Firebox M...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud services will be updated starting on Friday, December 14, 2018. These upgrades include:

• WatchGuard Wi-Fi Cloud and AP firmware version 8.6.0-644
• Launchpad update

When: 

APAC region, starts Friday, December 14, 2018 at 4:00PM UTC

EMEA region, starts Saturday, December 15, 2018 at 12:00AM UTC

AMER region, starts Saturday, December 15, 2018 at 8:00AM UTC

Launchpad Update

All regions, starts Saturday, December 15, 2018 at 8:00AM UTC

Maintenance Window: 6 hours

APAC region (4:00PM – 10:00PM UTC)

EMEA region (12:00AM –...

We are very excited to announce that WatchGuard Cloud Visibility is now in open beta! You are invited to join the beta for a pre-release view of what the platform will look like. Your feedback is valuable and will help shape important features, designs, and functionality. This is a significant release for us, so we are eager to hear what you think.

Why WatchGuard Cloud Visibility? WatchGuard Cloud Visibility quickly distills your network data into actionable insights that you can access through its 100+ dashboards and reports, bringing the rich functionality of WatchGuard Dimension into the...

We are pleased to announce the General Availability (GA) of Fireware 12.3 after a long Beta test period. WatchGuard now offers powerful SD-WAN capabilities right from the Firebox!  ​Fireware 12.3 introduces SD-WAN dynamic path selection, a key feature of SD-WAN products that allow midsize and distributed enterprises to improve network performance, simplify management, and ultimately reduce internet costs at the branch office.  Key hightlights of this release are:

• New SD-WAN policy actions provide dynamic path selection, so admins can define the minimum acceptable performance levels for each...