Product and Support News


New Firmware Available for AP100/AP102/AP200/AP300 with Security Vulnerability Fixes

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AP firmware versions for the AP100, AP102, and AP200, and for the AP300 are now available to address security vulnerabilities. We highly recommend installing these AP firmware updates at your earliest convenience. For more detailed information on these vulnerabilities, see AP100/AP102/AP200 Chained Vulnerabilities.

In addition to addressing these vulnerabilities, the AP firmware updates also disable the local web UI on the AP100, AP120, AP200, and AP300. As these AP models can only be managed with a Basic Wi-Fi license via the Gateway Wireless Controller, the AP local web UI...


DNSWatch is Now Available

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Phishing is one of the greatest threats facing small and midsize enterprise organizations today. WatchGuard DNSWatch service provides additional security to protect users at the DNS level, and adds a layer to RED and WebBlocker capabilities to block malicious connections on all ports and protocols – including those necessary during a phishing attack. 

Moreover, DNSWatch increases an organization’s resilience to phishing through end-user education. When an end-user clicks on an email or link that DNSWatch has identified as a phishing attempt, they are redirected to a game that educates them on...


Email Notifications come to TDR

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We are delighted to announced that Threat Detection and Response now has email notifications. Specifically, ThreatSync now includes email alerts and notifications to let you know when a threat indicator or incident has been detected, as well as if the threat has been remediated from the network or endpoint.

Threat Detection and Response is the only threat correlation and scoring solution that provides fully configurable email alerting for both network and endpoint security events as well as for remediations. This alleviates the need for IT admins and MSPs to have the TDR dashboard opened and...


Firebox Cloud now available in Azure marketplace

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We are pleased to announce that Firebox Cloud is now available in the Microsoft Azure marketplace, after the conclusion of a two month Beta test period. Firebox Cloud brings the protection of WatchGuard’s leading Firebox UTM appliances to public cloud environments. It enables organizations to extend their security perimeter to protect business-critical assets in Azure.

Firebox Cloud in Azure uses the Bring Your Own License (BYOL) model. It uses the same Firebox Cloud SKUs and pricing that were released with the launch of Firebox Cloud on AWS in April 2017. Small, Medium, Large and X-Large...


Wi-Fi Cloud Maintenance Update

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Hello WatchGuard Wi-Fi Cloud Users,

We are planning a brief maintenance on Friday, 9 March between 03:00 AM to Saturday, 10 March 7:00 AM UTC to deploy new features and improvements to Wi-Fi Cloud.

During the maintenance window, the Wi-Fi Cloud GO service tile will be inaccessible. There is no impact to other customer Wi-Fi services (Manage, Analyze, and Engage). Access Points will still be functional and provide connectivity and security. Splash pages will also be functional for guest access.


WatchGuard Wi-Fi Cloud Team


Gateway Antivirus Issue: Root Cause Analysis

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WatchGuard had an issue with Gateway Antivirus (GAV) signatures on February 7th , 2018 that affected M300, M200, and T35 appliances running firmware version 12.0 and later. An error in the signature file resulted in scan errors on the appliance. Depending on the appliance configuration, the Firebox may have prevented access to files received by email.

Root Cause
The issue was specific to PowerPC processor with 64-bit architectures (i.e., Firebox M300, M200, and T35/T35-W) running firmware version 12.0 and later with the Bitdefender Antimalware engine. A signature definition file,...


End of Sale Announcement: WatchGuard 802.3af PoE Injector

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WatchGuard will discontinue offering for sale (EOS) WatchGuard 802.3af PoE Injector for access points on April 1, 2018.  At that time, hardware accessory SKU WG8568 will be discontinued and removed from active WatchGuard price lists. Should new orders come in after April 1, 2018, WatchGuard will not accept them if inventory is depleted. As a replacement, WatchGuard has introduced a 802.3at PoE+ Injector for all our access points and it is currently available for shipment.  The new 802.3at PoE+ injector is offered in four SKUs for varying power cord options:

SKU Description
WG8599 WatchGuard...

Recent WebBlocker Issue in Europe

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WebBlocker Incident Report
Users of the WebBlocker service in Europe experienced an outage late Thursday night that lasted into Friday morning, January 25 – 26, 2018. WatchGuard has worked closely with our partner Forcepoint over the last few days to analyze the failure and to put processes in place to ensure that events like this do not happen again. We are sharing details here so our partners and users are confident that we have addressed this issue.

WebBlocker uses the Forcepoint ThreatSeeker Cloud URL database for web categorization, which is hosted in their ThreatSeeker Cloud...


Wi-Fi Cloud 8.5 Now Available

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We are happy to announce the availability of Wi-Fi Cloud 8.5. This latest version of the Wi-Fi Cloud simplifies configuration steps for IT administrators, enhances Wi-Fi service quality in environments with multiple access points (APs) using automatic power optimization, and adds a new cloud integration mode for the AP420 to better support large WIPS sensor overlay deployments. 

Automatic Transmit Power Control (TPC)

  • WatchGuard access points managed by the Wi-Fi Cloud automatically adjust their transmit power levels for optimum levels to avoid interference with each other, which provides a...

Coming Soon! - Fireware 12.1.1 Beta with DNSWatch

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UPDATE: Fireware v12.1.1 beta is scheduled for February 8, 2018 release. At the time of the original post, February 2, 2018 was the previously scheduled date.

Fireware 12.1.1 and DNSWatch
Recently WatchGuard announced the acquisition of Percipient Networks, a developer of an easy-to-deploy, security-focused Domain Name System (DNS) service, previously known as Strongarm. We're excited to announce that the first step in the integration of their solution will take place this week when we release the Fireware 12.1.1 Beta. The new service, DNSWatch, monitors outbound DNS requests and blocks...

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