Product and Support News


AP225W – For Demanding Wi-Fi Users, Discover Simple Troubleshooting and Management Options.

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Today’s users demand fast and secure Wi-Fi connectivity no matter where they are. When you have a building full of demanding Wi-Fi users, you need a simple way to manage, monitor, and troubleshoot issues whenever they arise. When you manage the AP225W wall plate access point in the Wi-Fi Cloud, you have access to a complete set of Wi-Fi visibility, troubleshooting, and network health features. Discover the answers to happy Wi-Fi users and productive IT with the AP225W!

AP225W Features and Specifications:

  • Secure, wall-flush installation with mounting bracket included
  • Electrical pass...

TDR Machine Learning Enhanced Host Ransomware Prevention Beta

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We are excited to announce that Threat Detection and Response has a new feature to Beta test!

Ransomware authors are getting smarter and bolder. Every day they find new ways to avoid detection and steal data. TDR already protects your endpoints from devastating ransomware attacks. As ransomware attacks evolve, we must improve our ability to stop them with faster detection through machine learning.

Machine Learning for Host Ransomware Prevention

In 2018, we enhanced TDR's Detection and Response (D&R) engine with machine learning. This significantly increased our general indicator...


Wi-Fi Cloud Analyze and Engage Update

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Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Launchpad services will be updated starting on Monday, February 3, 2020 for required maintenance.

EMEA region: Monday, February 3, 2020 (12:00AM – 6:00AM GMT)
AMER region: Monday, February 3, 2020 (12:00AM – 6:00AM PST)
APAC region: Tuesday, February 4, 2020 (12:00AM – 6:00AM HKT)

All regions: Monday, February 3, 2020 (12:00AM – 6:00AM PST)

Maintenance Window: 6 hoursDuration: 4 hoursUser Impact:

  • Analyze and Engage services will be unavailable during the maintenance activity.
  • Captive...

We Read Your Feedback: Basic Wi-Fi Package Update

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Thank you everyone who spent the extra time out of their busy schedules to provide their feedback on our Basic Wi-Fi package changes that occurred in 2019.  Your effort, input, and passionate statements are very valuable and truly help the Wi-Fi team at WatchGuard weigh our decisions.  So please, keep it coming.  This post is to inform you of a recent change to Basic Wi-Fi packages directly influenced by your feedback.  

WatchGuard’s Access Point (AP) product line includes a high-quality family of AP hardware platforms and a choice of three different packages.  Each package uniquely...


AuthPoint Beta program is more active than ever!

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New features and functionalities are being revealed with our AuthPoint Beta Program. Check out some of those:

  • AuthPoint Authentication APIs Beta ended and is now publicly available, and for no additional cost in your AuthPoint license! See how easy it is to integrate AuthPoint’s MFA technology with your web portal or home applications
  • AuthPoint Agent for MacOS v1.7 Beta started this week, and it now supports Catalina. Check it out!
  • AuthPoint Agent for Windows Beta is getting a new refresh in the next few days. It provides easier distribution and optional login without MFA for defined...

Dimension 2.1.2 Update 3 now available

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We are pleased to announce the availability of WatchGuard Dimension 2.1.2 Update 3. This maintenance release is now available from the Software Download Center, together with release notes and update instructions. WatchGuard Dimension 2.1.2 Update 3 provides the following fixes:


  • Dimension now supports PostgreSQL versions up to v10.8.
  • This release resolves a PCI compliance failure due to behavior of HTTP redirect to HTTPS connection feature.
  • Quick Setup Wizard no longer stalls on administrator passphrase step on Hyper-V.
  • This release improves performance with multiple...

Wi-Fi Cloud Launchpad Maintenance

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Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Launchpad services will be updated starting on Friday, January 10, 2020 for required maintenance.

When: All regions: Friday, January 10, 2020 (12:00AM – 04:00AM PST)

Maintenance Window: 4 HoursDuration: 2 HoursUser Impact:

Wi-Fi Cloud management services will be inaccessible during the maintenance activity and you will be unable to log in to the Wi-Fi Cloud Launchpad Dashboard.

There is no impact to customer Wi-Fi service. Access Points will still be functional and provide connectivity and security.

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