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Partner Tools

Empowering You, the Partner

Access the self-service tools and resources in WatchGuard’s Partner Portal to gain insight into your business, download plug-and-play marketing campaigns, engage with other solution providers, manage renewals, enroll in live and on-demand trainings, and automate business processes across your sales and marketing initiatives. We truly provide a one-stop-shop in managing your relationship with WatchGuard.


Tools to Enhance Your Business

Business Tracker – In near real time, see your WatchGuard sales targets, sales achievements, rebates and co-op funds accrual, and view each transaction quarter-over-quarter and year-over-year.

Leads Management – Accept, manage, and convert leads to opportunities using a simple, interactive interface.

Deal Registration – Better-manage opportunities with price protection and additional sales assistance.

Marketing Funds Management – Gain complete visibility into the status of your funds, quickly request marketing projects, and submit claims.

Renewals Watch – Quickly and easily offer the license renewals your customers need to meet your customers’ evolving security needs.

Profile Builder – Help your prospects find you with a customized Partner Finder profile, including images, descriptions, areas of expertise, contact information, and more.

MSSP Command – Pause-and-play services monthly per device, view available funds and expected spend for next month, and administer alerts and notifications to ensure you and your team stay ahead of your clients’ subscription needs.

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Unlimited Trials and Demos for Products and Add-On Modules

Keep your potential customers or existing ones engaged with our entire endpoint security portfolio. Assign new, full-feature trials at any time from the Partner Center (provided free of charge) and monitor their performance at client sites. This real-time insight allows you to easily engage with new customers and promote cross-sell opportunities to your existing customers, all at no cost.

Tools to Enhance Your Marketing

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Marketing Campaign Kits - These creative marketing campaigns are solution-focused on industry trends, market verticals, and fun campaigns that contain a variety of resources that are easy to co-brand. The kits typically include web advertisements, eBooks, infographics and posters, email templates, web copy, and more.

Marketing Automation Tools - Our Marketing Automation Platform includes Content Syndication, Social Media Syndication, and the Collateral Brander to simplify your marketing efforts with WatchGuard.

The Resource Center – Quickly search and filter through all our available sales and marketing resources. You instantly have access to thousands of brochures, datasheets, whitepapers, images, videos, and much more.

The Learning Center

Access personalized educational paths in sales readiness, channel enablement, and technical trainings through a web-based learning environment that can be accessed at any time and from anywhere. Watch and learn.

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Robust Ecosystem of Integrations

WatchGuard partners with industry-leading technology companies to develop product integrations for easier deployments, stronger security, and streamlined management of your customers’ devices and services.
Explore Integrations >

Bundled Offerings - Attach and upsell your solution offerings with Technology Partner product integrations, including multi-factor authentication, SIEM platforms, Cloud applications, and much more.

Common MSP Tools - Out-of-the-box remote monitoring management and professional services automation integrations enable you to effectively manage and monitor your customers’ devices and services using common managed service provider tools.

Get the support you need, when you need it

Access the technical knowledge base, submit and track support cases, activate products, download software and firmware updates, and engage with other technical-minded professionals on our user forums to share experiences and learn from each other.

Benefits Silver Gold Platinum
Targeted Response Time Four hours for anyone on the Silver account One hour for anyone on the Gold account Live Call for phone cases and 1-hour for web cases. All cases are given highest priority in queue.
Hours of Availability 24 x 7 24 x 7 24 x 7
Phone Partner Line Partner Line Premium Line Priority Queuing
Case Count Unlimited Unlimited Unlimited

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Industry Recognition and Honors

WatchGuardONE is consistently recognized by third-party organizations as a leading channel partner program.

2021 Best MSP Partner Support Award - Channel Partner Insight
WatchGuard Earns Its Ninth Consecutive 5-Star Rating in CRN’s 2022 Partner Program Guide - CRN
WatchGuard honored at the 2022 TrustRadius Awards - TrustRadius
WatchGuard Wins Big in CRN’s 2022 Channel Chiefs List - CRN
WatchGuard Honored in Seven Categories at the 2022 Cyber Defense Global InfoSec Awards - Cyber Defense Magazine
CRN Names WatchGuard Coolest Network Security Vendor - CRN
WatchGuard Honored in the 2022 Globee Sales, Marketing, Customer Success, and Operations Awards - Globee Awards
CRN Recognizes Six WatchGuard Leaders in its Women of the Channel and Power 100 Lists for 2022 - CRN

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About WatchGuard

WatchGuard has deployed nearly a million integrated, multi-function threat management appliances worldwide. Our signature red boxes are architected to be the industry's smartest, fastest, and meanest security devices with every scanning engine running at full throttle.

 

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