Support

Problems Solved

At WatchGuard, we understand just how important support is when you are trying to secure your network with limited resources. You require greater knowledge and assistance in a world where security is becoming ever more critical and complex, and downtime can spell disaster. Our support program gives you the backup you need, starting with an initial subscription that supports you from the moment you activate your WatchGuard appliance.

Support Program Overview Table

24x7 Technical Support

No matter which WatchGuard network security appliance you buy, your support needs will be covered 24x7 by our in-house team of highly trained technical experts.

Hardware Warranty

WatchGuard’s hardware warranty includes advance hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified.

Software Updates

WatchGuard continually enhances the capabilities of its operating system software and services. Your Support license gives you access to all new releases at no cost.

Logo: WatchGuard Beta Program
Get Access to the WatchGuard Beta Program

We don’t develop products by sitting at our desks. We work closely with those who use them every day, and find out what they want most. As a WatchGuard partner or customer with an active account, you can join our software beta program to experience our products in the early stages, and give your feedback to influence the course of development. We highly value all feedback, as it is critical to the success of our solutions and ensuring what we ultimately deliver meets all your needs.

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Additional Support Services

Find out more about WatchGuard’s extended services, including Priority Response Upgrades
and Premium 4-Hour RMA services.

Learn More

 

 

About WatchGuard

WatchGuard has deployed nearly a million integrated, multi-function threat management appliances worldwide. Our signature red boxes are architected to be the industry's smartest, fastest, and meanest security devices with every scanning engine running at full throttle. Why buy WatchGuard? Find out here.

 

GET IN TOUCH

  • Global Headquarters
    505 Fifth Avenue South, Suite 500
    Seattle, WA 98104, United States
  • Phone
    1.800.734.9905 US & Canada