Product and Support News

Nov

08

WatchGuard Integrates with Autotask PSA to Simplify Managed Security Services

Himanshu Verma's picture

08 Nov 2017 By Himanshu Verma
Categories: News and Promotions


WatchGuard + Autotask Integration

Available with Fireware 12.0.1, WatchGuard has introduced a leading integration with Autotask to simplify managed security services for our global base of mutual Channel Partners. Managed security service providers (MSSPs) using WatchGuard and Autotask can now benefit from closed-looped service ticketing and synchronization of their customers’ asset Information.

Key Features

Integrated, Closed-Loop Service Ticketing — Track Issues with Service Ticketing Made Easy

  • Enable Autotask service tickets for WatchGuard security solutions
  • Read more...

Oct

31

Fireware 12.0.1 is now available

Brendan Patterson's picture

31 Oct 2017 By Brendan Patterson
Categories: News and Promotions, Network Security, Wi–Fi


Fireware 12.0.1 General Availability
We are pleased to announce the General Availability (GA) of Fireware 12.0.1 and WSM 12.0.1 today, along with updates for the Access Point firmware. These releases provide fixes for many reported issues and include some significant security updates. Key highlights: 

Oct

20

Wi-Fi Key Reinstallation Attack “KRACK” Update: Protecting Unpatched Devices

Chris Warfield's picture

20 Oct 2017 By Chris Warfield
Categories: Support Alerts, Wi–Fi


Summary
On October 16, 2017, security researchers announced several vulnerabilities in the WPA/WPA2 encryption protocol that affect countless Wi-Fi enabled devices worldwide. As a result of KRACK, Wi-Fi data streams, including passwords and personal data, can be intercepted, decrypted, and modified without a user’s knowledge. This security flaw means that, for vulnerable clients and access points, WPA- and WPA2-encrypted Wi-Fi traffic is potentially exposed until certain steps are taken to remediate the issue.

Presently, there are 10 known vulnerabilities – Read more...

Oct

16

KRACK (Key Reinstallation Attack) for WPA and WPA2 Vulnerabilities Update

Chris Warfield's picture

16 Oct 2017 By Chris Warfield
Categories: Support Alerts, Wi–Fi


[Editor’s note: Article updated on 10/20/2017 with additional information about KRACK mitigation options from WatchGuard.]

On October 16, 2017, a statement from the International Consortium for Advancement of Cybersecurity on the Internet (ICASI) alerted the industry to a series of vulnerabilities for WPA and WPA2, named KRACK (Key Reinstallation Attack). These vulnerabilities affect a large number of wireless infrastructure devices and wireless clients, across many vendors. This – Read more...

Sep

19

Now Available: TDR 5.1 with APT Blocker Built-in

Julian Matossian's picture

19 Sep 2017 By Julian Matossian
Categories: Network Security


We’re thrilled to announce the general availability of Threat Detection and Response (TDR) 5.1, which includes some great new features that enhance both detection and response to threats as well as the overall user experience when testing new features. This release further increases the value of both TDR and the Total Security Suite, enabling users to more broadly identify threats across their network and respond to them in real-time.

This release of TDR includes two new key features:

  • APT Blocker
    With this release TDR can now directly triage
  • Read more...

Sep

14

Updates to Customer Support Phone System

Kimberly Taylor's picture

14 Sep 2017 By Kimberly Taylor
Categories: Support Alerts


As of Monday 18 September, WatchGuard Customer Support is pleased to announce some upcoming improvements to our phone system. We are integrating our phone system and CRM systems so that we can automatically find your account and contact information when you call in for support. We will use your phone number, either the number you call from or a number manually entered by you when you call, to locate your details within our system. We will use this information to prioritize your call and route your call to the correct support representative. We have also made some minor improvements to our – Read more...

Sep

12

Fireware 12.0 is now available!

Brendan Patterson's picture

12 Sep 2017 By Brendan Patterson
Categories: News and Promotions, Network Security


Fireware 12.0 General Availability
We are pleased to announce the General Availability (GA) of Fireware 12.0 and WSM 12.0 after a comprehensive Beta where the release was installed 400 Fireboxes around the world. These significant new releases are now available for download from the software download center.

Fireware 12.0 improves on the efficacy and performance of our Gateway Antivirus (GAV) service through the introduction of a new lightweight detection engine. Fireware 12.0 also introduces more secure defaults, improvements to APT Blocker, and continued – Read more...

Aug

29

Now Available: AP420 Indoor High Density Access Point

Ryan Orsi's picture

29 Aug 2017 By Ryan Orsi
Categories: Wi–Fi


Wi-Fi Cloud Family

It gives me great pleasure to announce the availability of the AP420, our indoor 802.11ac Wave 2 4x4 access point. The AP420’s Multi-User MIMO (MU-MIMO) features mean it’s perfectly suited for the highest client density deployments. This access point easily serves crowded rooms full of smartphones, laptops and tablets to give users an excellent mobile connectivity experience. The AP420 also includes a 3rd radio for dedicated WIPS (Wireless Intrusion Prevention System) and RF optimization scanning. This 3rd radio will constantly defend your airspace against prolific man-in-the-middle (MitM – Read more...

Aug

17

Now Available: Firebox M370, M470, M570, and M670

Brendan Patterson's picture

17 Aug 2017 By Brendan Patterson
Categories: Network Security, News and Promotions


Firebox M470

I’m excited to announce the availability today of four new mid-range Firebox appliances that provide industry leading performance, especially with all security capabilities enabled, along with greater flexibility in network port configurations.

Over past few years at WatchGuard we’ve consistently educated our customers about the need to inspect encrypted web traffic using all of the security services available on our appliances. Network defenses that don’t adequately process and inspect encrypted traffic leave employees, customers and partners vulnerable to cyber attacks. According – Read more...

Aug

03

Wi-Fi Cloud Maintenance

Ryan Orsi's picture

03 Aug 2017 By Ryan Orsi
Categories: Wi–Fi


Hello WatchGuard Wi-Fi Cloud Users,

On Friday, August 4 at 5PM PDT, we will deploy an update to WatchGuard Wi-Fi Cloud to improve performance and stability with the Manage service. 

​During the maintenance window (approximately 30 minutes), Wi-Fi Cloud services will be unavailable, including Manage, Go, Analyze, and Engage. Your access points will continue to work with no interruption, but guest users will be unable to access spash pages until Engage is available again at the end of the maintenance window. 

If you have any questions regarding the update, please visit  – Read more...

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About WatchGuard

WatchGuard has deployed nearly a million integrated, multi-function threat management appliances worldwide. Our signature red boxes are architected to be the industry's smartest, fastest, and meanest security devices with every scanning engine running at full throttle. Why buy WatchGuard? Find out here.

 

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