Product and Support News



Mobile DNS Protection Beta Updates!

Ben Oster's picture

18 Jul 2019 By Ben Oster
Categories: Network Security

We are happy to announce a major improvement to our content filtering in our Mobile DNS Protection beta! We have integrated the categories from our WebBlocker security service into DNSWatch. You will shortly be able to leverage the granularity of 120+ categories across your protected networks and mobile clients!

For those customers already using WatchGuard’s WebBlocker service, the look and feel will be very familiar as we have worked to create an experience that mirrors the one you are used to. If you are not familiar with WebBlocker you will be treated to an updated experience – Read more...



Knowledge Base Digest - June 2019

Sandra Takeuchi's picture

09 Jul 2019 By Sandra Takeuchi
Categories: Support Alerts

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Going forward, as requested by many of our Partners, we will publish a monthly digest of new Knowledge Base content to this blog so you can easily review it.

Here is the new content published in June:




WatchGuard Wi-Fi Cloud Server Maintenance – US Region

Ryan Orsi's picture

09 Jul 2019 By Ryan Orsi
Categories: Wi–Fi

Hello WatchGuard Wi-Fi Cloud Users,

The WatchGuard Wi-Fi Cloud US regional management server will be restarted for maintenance activity. Only customers that use this server are affected.

When: US region only. Wednesday, July 10th, 2019 (2:00AM – 3:00AM PDT)

Maintenance Window: 1 hour

Duration: 1 hour


  • Wi-Fi Cloud management services will be inaccessible during the maintenance activity and you will not be able to
  •



Dimension 2.1.2 Update 2 now available

Jason Vendramin's picture

01 Jul 2019 By Jason Vendramin
Categories: Network Security

We are pleased to announce the availability of WatchGuard Dimension 2.1.2 Update 2. This maintenance release is now available from the Software Downloads Center, together with release notes and update instructions. WatchGuard Dimension 2.1.2 Update 2 provides the following enhancements and fixes:

  • HTTPS traffic is now included in the Most Popular Domain, Most Active Client, and Web Activity Trend reports
  • In the Virus(GAV) report, the Host(HTTP) and Virus pivots now correctly show data from log messages with "virus found"
  • Addressed vulnerabilities for CVE-2019-
  •



Fireware 12.4.1 Update 1

Brendan Patterson's picture

19 Jun 2019 By Brendan Patterson
Categories: Network Security

Fireware 12.4.1 Update 1
WatchGuard has posted Fireware 12.4.1 Update 1 at the Software Download Center. There is no corresponding update to WSM. This maintenance update provides resolution to issues that have been reported by customers. Full details are provided in the Release Notes

Fireware 12.5 Beta
If you are interested in new features, we also – Read more...



Firebox Gateway Antivirus Engine Upgrade - ACTION REQUIRED

Julian Matossian's picture

12 Jun 2019 By Julian Matossian
Categories: Support Alerts

This notice impacts Fireware v12.1 and earlier. Fireware versions 12.1.1 and later are not affected.

This year, WatchGuard will upgrade the engine used to power the Gateway AntiVirus (GAV) service. To continue to use Gateway AV, you must upgrade your Firebox to the latest version of Fireware (or a minimum of Fireware v12.1.1). WatchGuard recommends you upgrade to Fireware v12.4.1 for all the latest updates.


What is Gateway AntiVirus?
Gateway AntiVirus is WatchGuard’s first line of defense against known malware. It leverages a combination of – Read more...



Wi-Fi Cloud Analyze 5.1 Update – EMEA

Ryan Orsi's picture

12 Jun 2019 By Ryan Orsi
Categories: Wi–Fi

Hello WatchGuard Wi-Fi Cloud Users,

The WatchGuard Wi-Fi Cloud Analyze application will be updated on EMEA regional server on Friday, June 14, 2019. Only customers that use this server are affected. This server did not complete the upgrade during the Analyze 5.1 update on May 31, 2019 and was rolled back to the previous version. 

When: EMEA region only. Friday, June 14, 2019 (12:00AM – 6:00AM GMT / UTC)

Maintenance Window: 6 hours

Duration: 2 –



AuthPoint Agent for RD Web Beta and Agent for Windows update

Alexandre Cagnoni's picture

10 Jun 2019 By Alexandre Cagnoni
Categories: Authentication

The AuthPoint Agent for RD Web is entering its second week of Beta! Have you tried it yet?

What is it? The AuthPoint agent for RD Web allows users to enforce MFA when connecting to remote applications using Microsoft’s remote desktop web application (RD Web). It also supports safe locations, allowing users to configure dedicated locations in which MFA is not required to access those remote applications.

How can you help? Sign up to Centercode, and join our Beta: https://watchguard. Read more...



Threat Detection and Response 5.7 Beta

Ricardo Arroyo's picture

07 Jun 2019 By Ricardo Arroyo
Categories: Network Security

We are excited to announce that Threat Detection and Response has a new capability to beta test! While TDR has always correlated network threats from your Firebox to an individual host, we are proud to announce the ability to correlate that same network threat to an individual process on your Windows host! This functionality enables Administrators to:

  • Quickly identify Windows processes that are making malicious outbound network connections.
  • Stop those processes before they cause any damage to your environment(s).

This feature includes the following –



Fireware release updates

Brendan Patterson's picture

06 Jun 2019 By Brendan Patterson
Categories: Network Security

Fireware 12.4.1
We are pleased to announce that the latest maintenance releases for the Fireware Operating System, Fireware 12.4.1 and WSM 12.4.1 are available at the Software Download Center. These maintenance releases don't include new features, but they provide resolution to many issues that have been reported by customers. WatchGuard partners and customers should review the  Read more...



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