Product and Support News

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

• macOS High Sierra requires kernel extension for Mobile VPN with IPSec client
• WatchGuard AP License Enforcement for Basic Wi-Fi Subscriptions
• Deploy Firebox Cloud with Azure Load Balancers
• No Internet Access (Yellow Triangle) with DNSWatchGO

Known Issues

• AP firmware upgrades to version 8.8.0 from 8.3.0 or lower fail over an IPv4 network if IPv4/IPv6 dual stack configuration is enabled
• Client MAC address whitelist or blacklist does...

We are excited to announce that Threat Detection and Response has a new capability to Beta over the next 6 weeks! By popular demand, WatchGuard has made pre-configured Antivirus Exclusions a reality! Gone will be the days of copying and pasting directory paths one by one into the Exclusions page.

• AV Exclusions - TDR now includes predefined exclusion sets that make it easy to add exclusions for the most common antivirus tools. Any custom exclusions you added previously persist after the upgrade. To see these changes in the TDR Web UI, select Configuration > Exclusions. The Exclusion page now...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Analyze and Engage will be updated starting on Friday, September 6, 2019.

When:

Analyze

• APAC region: Friday, September 6, 2019 (12:00AM – 6:00AM HKT)
• EMEA region: Friday, September 6, 2019 (12:00AM – 6:00AM GMT) 
• AMER region: Friday, September 6, 2019 (12:00AM – 6:00AM PDT)

Engage

• All regions: Friday, September 6, 2019 (12:00AM – 6:00AM PDT)

Maintenance Window: 6 Hours

Duration: 6 Hours

Impact: 

• Analyze and Engage services will be unavailable during the maintenance activity.
• Captive portal splash pages...

We are happy to announce the availability of Wi-Fi Cloud 8.8. The latest version of Wi-Fi Cloud includes enhancements aimed at simplifying how you run your day-to-day business operations. 

Manage 8.8 Enhancements: 

• Discover Application Enhancements — You can now perform these tasks in Discover:
  
  • Configure SSIDs and access point device and radio settings
  • Configure WIPS settings including access point and client classifications, Authorized Wi-Fi Policies, and Intrusion Prevention
  • Monitor WIPS activity and security alerts
  • Configure, schedule, and view Wi-Fi Cloud reports       ...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Launchpad and GO application services will be updated starting on Wednesday, August 21, 2019 for required maintenance to support the upcoming Wi-Fi Cloud 8.8 release.

When:

• AMER region: Wed, August 21, 2019 (12:00AM PDT / 7:00AM UTC)
• APAC region: Wed, August 21, 2019 (12:00AM HKT / 4:00PM Monday UTC)
• EMEA region: Wed, August 21, 2019 (12:00AM GMT / 12:00AM UTC)

Maintenance Window: 6 Hours

Duration: 4 Hours

User Impact:

• Wi-Fi Cloud management services will be inaccessible during the maintenance activity and you will be...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud will be upgraded to version 8.8 starting on Friday, August 23, 2019.

• Discover Application Enhancements — You can now perform these tasks in Discover:
  
   
  • Configure SSIDs and AP device and radio settings.
  • Configure WIPS settings including access point and client classifications, Authorized WiFi Policies, and Intrusion Prevention.
  • Monitor WIPS activity and security alerts.
  • Configure, schedule, and view Wi-Fi Cloud reports.           
    
     

• Hitless Device Firmware Update — Minimizes the downtime for wireless clients...

AuthPoint Gateway version 5 with High Availability support is now available to beta test!

This new version supports two main features:

You can now configure and install secondary Gateways to provide high availability for LDAP user authentication. If your primary Gateway is not available, AuthPoint automatically sends LDAP user authentications through the secondary Gateway until the primary Gateway becomes available again. You can have the primary Gateway and up to 5 additional secondary Gateways.

For RADIUS client resources, you can now choose to send the Active Directory group for...

Fireware 12.5 Update 1

WatchGuard has posted Fireware 12.5 Update 1 at the Software Download Center. There is no corresponding update to WSM. This maintenance update provides resolution to issues that have been reported by customers. Based on feedback from our partners at our recent conferences, we plan to make more bug fix update releases generally available instead of providing just customer speciific patches or hotfixes. Full details are provided in the Release Notes, which are updated since the 12.5 GA release. 

Does this release pertain to me?

Fireware 12.5 Update 1 is available for...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in July:

Articles

• Why is the VPN throughput number on the Firebox T55 and T70 datasheets lower than expected?

Known Issues

• Email notifications from WatchGuard Cloud and AuthPoint do not work
• WatchGuard Mobile VPN with IPSec client for macOS does not use Firebox global DNS
• Web browsing slow or fails with OCSP validation in HTTPS proxy
• Firebox does not send updates to DNSWatch after upgrade to Fireware 12.5
• WatchGuard Mobile IPSec VPN client for macOS...

We’re excited to announce that the AuthPoint agent for RD Web is now available!

This agent allows users to enforce MFA when connecting to remote applications using Microsoft Remote Desktop Web Access application (RD Web). It integrates with the AuthPoint Web SSO functionality, so if you login into AuthPoint's IdP, you will automatically login to RD Web as well. It also supports safe locations, allowing users to configure dedicated locations in which MFA is not required to access those remote applications.

It’s quick to set up. Simply follow the installation and configuration...