Product and Support News

WatchGuard is excited to announce two new features that enable IT teams to apply and manage unique content filtering policies in DNSWatchGO more easily. This means you can tailor your policies to the specific needs of your users. Historically, users could only apply a Default Client Policy to all of their active DNSWatchGO Clients. Now it is it possible to create Client Groups and apply a unique set of policies for those groups, rather than requiring users to apply a policy to each and every Client.

We’ve added the Client Groups feature to the main navigation of DNSWatchGO, as well as the...

Summary

WatchGuard Wi-Fi Cloud authentication services will be temporarily unavailable during hardware maintenance and upgrades on Friday, August 14, 2020.
 When

All regions: Friday, August 14, 2020 (12:00AM – 12:30AM PDT)

Maintenance Window
30 minutes

Duration
15 minutes

User Impact 

• Wi-Fi Cloud Launchpad access to management services will be inaccessible for 15 minutes during the maintenance activity.
• There is no impact to customer Wi-Fi service. Access points will still be functional and provide connectivity and security.
• Captive portal splash pages will be...

We are excited to announce that the Dark Web Scan is live in WatchGuard Cloud and available on Subscribers and Service Provider accounts. With this new tool, partners and end users can perform searches based on email addresses and domain names to see which accounts have been exposed on the dark web during known data breaches.

The Dark Web Scan will allow partners to generate and send personalized reports. This can be a great conversation starter with customers about the importance of identity and credential theft protection, as well as the need for multi-factor authentication. After all...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in July:

Articles

• How can I create and deploy custom IKEv2 and L2TP VPN profiles for Windows computers?
• Troubleshoot Issues with VoIP and Video Conferencing Quality
• spamBlocker Data Retention FAQ
• New Firebox features by Fireware version
• How can I see technical documentation in languages other than English?
• Troubleshoot two DNSWatch accounts using the same public IP address

Known Issues

• Windows log in fails when AuthPoint Logon App and McAfee Disk...

We are excited to share the news that our MFA solution portfolio continues to expand and now partners can offer AuthPoint Hardware Tokens to interested customers! Hardware tokens can be used by businesses as an alternative to the mobile token to authenticate into protected resources.

Summary
WatchGuard Wi-Fi Cloud will be upgraded to v8.9 starting on Friday, August 7, 2020.
 When

• EMEA region: Friday, August 7, 2020 (12:00AM – 6:00AM GMT)
• AMER region: Friday, August 7, 2020 (12:00AM – 6:00AM PDT)
• APAC region: Saturday, August 8, 2020 (12:00AM – 6:00AM HKT)

Discover

• All regions: Friday, August 7, 2020 (12:00AM – 6:00AM GMT)

Maintenance Window

6 hours

Duration

4 hours

User Impact 

• Wi-Fi Cloud management services will be inaccessible during the maintenance activity.
• There is no impact to customer Wi-Fi service. Access points will still be...

As part of an effort to continuously improve the security of our services, we are making upgrades to the RD Web service. If you use AuthPoint agent for RD Web v1.1.0.58 or lower, you must upgrade the RD Web agent to v1.1.1.79 or higher by 26 September 2020.

If you already use v1.1.1.79 or higher of the AuthPoint agent for RD Web, no action is required.

To upgrade the agent for RD Web:

1.      Log in to WatchGuard Cloud.

2.      Select Configure > AuthPoint.

3.      Select Downloads.

4.      In the RD Web section, click Download Installer.

5.      Download the latest...

Greetings valued WatchGuard Partners and Customers. For those that are not aware, or even those that just need a refresher, the firebox downloads a list of known malicious Command and Control IP addresses that it blocks. This is commonly referred to as the Botnet Blocklist and is Licensed as part of RED service in the Basic Security package. As part of our commitment to provide the best security to you, a new Botnet Block list is being deployed globally on July 13th. Should you or any of your customers encounter a false positive please add the offending IP address to the Blocked Sites...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in June:

Articles

• What public domains does Dark Web Scan not scan?
• Regional SKUs for Firebox T40, T80
• Out of Shared Memory Error with Dimension Reports
• How do I get help with Panda products?

Known Issues

• DHCP server does not take vendor class identifier into account for DHCP option 43
• Deactivated Active Directory users bypass MFA for the AuthPoint agent for Windows
• Cannot deploy FireboxV OVF -- the certificate is expired
• MUVPN established...

WatchGuard has posted Fireware 12.5.4 in the Software Download Center. In addition to various bug fixes, this update introduces a new engine for spamBlocker, and TDR host sensor enforcement to permit a VPN connection via the Firebox. Full details are provided in the Release Notes, which are available here.  

Key elements of this release:

• Host sensor VPN enforcement. Now admins can require an active TDR host sensor and required operating system to permit mobile VPN connections back to a Firebox.
• Improved spam detection efficacy. In this release we are officially transitioning the...