Product and Support News

We are pleased to announce the availability of WatchGuard Dimension 2.1.2 Update 4. This maintenance release is now available from the Software Download Center, together with Release Notes and update instructions. WatchGuard Dimension 2.1.2 Update 4 provides the following fixes:

General

• A warning is generated when attempting to upgrade to future versions of Dimension if the current instance is running an older Ubuntu kernel
• Added support for database restores to Postgresql v11 and v12
   

Logging and Reporting

• Most Popular Domains has been renamed Most Popular Destinations in Per...

Summary

WatchGuard Wi-Fi Cloud Analyze and Engage will be updated starting on Friday, June 26, 2020.
 

When

Analyze

• EMEA region: Friday, June 26, 2020 (12:00AM – 6:00AM GMT)
• AMER region: Friday, June 26, 2020 (12:00AM – 6:00AM PDT)
• APAC region: Saturday, June 27, 2020 (12:00AM – 6:00AM HKT)

Engage

• All regions: Saturday, June 27, 2020 (12:00AM – 6:00AM PDT)

Maintenance Window
6 hours

Duration
4 hours

User Impact 

• Analyze and Engage services will be unavailable during the maintenance activity.
• Captive portal splash pages will be unavailable for up to 15 minutes...

We have declared Juneteenth – Friday, June 19, 2020 – as a day of reflection and learning. We are treating this day as a bank holiday; no meetings, no work. For those of you contacting our Sales and Support teams, a small group of employees have volunteered to be present, but please understand if wait times are longer than normal.

I recently wrote a post addressing my feelings about the death of George Floyd, the racial and social injustice in our world, and my next steps for contributing to permanent and lasting change. Thanks to all of you who read the post, and to all of you who engaged...

Over the past year, we have made a lot of investment to pave the way for partners and customers to have API access to WatchGuard products. Earlier this year we released an API for AuthPoint Authentication and now we are excited to announce that live in production this week is the first Firebox Management API aimed at configuring Global Exceptions.

Global exceptions are rules that can override the current settings on the Firebox and include:

• Adding to blocked sites (one of the top use cases!)
• Blocked sites exceptions
• Botnet exceptions
• File exceptions
• Geolocation exceptions
• Intru...

WatchGuard is excited to announce the release of three new Firebox T Series UTM appliances: Firebox T20, T40, and T80. These latest Firebox models provide an upgrade path for our existing Firebox T Series customers and offer faster processors and more memory. Delivering big security in a small appliance, each WatchGuard Firebox includes a complete and industry-best set of threat management solutions.

Key Features:

• IntelligentAV and Access Portal are available on the T40/T40-W and T80.
  Services that were previously only available on rackmount appliances now run on smaller tabletop...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in May:

Articles

• WatchGuard Customer Support FAQs
• URLs used by Panda services
• How do I give feedback on WatchGuard Customer Support?
• APs with expired Wi-Fi Cloud Trial licenses are removed from Wi-Fi Cloud

Known Issues

• Browser traffic through a proxy does not fall back from IPv6 to IPv4
• Certificate warning appears when Geolocation denies access to a website
• AP feature key warning appears when you try to save a configuration to the Firebox
• SSO...

Summary:

WatchGuard Wi-Fi Cloud will be upgraded to version 8.8.3 starting on Friday, June 5, 2020.

When:

• AMER region: Friday, June 5, 2020 (12:00AM – 6:00AM PDT)
• EMEA region: Friday, June 5, 2020 (12:00AM – 6:00AM GMT)
• APAC region: Saturday, June 6, 2020 (12:00AM – 6:00AM HKT)

Discover

• All regions: Friday, June 5, 2020 (12:00AM – 6:00AM PDT)

Maintenance Window: 

• 6 hours

Duration: 

• 4 hours

User Impact:

• Wi-Fi Cloud management services will be inaccessible during the maintenance activity.
• There is no impact to customer Wi-Fi service. Access Points (AP) will still...

We are excited to announce that an updated version of the AuthPoint agent for macOS is now available to beta test! We’ve redesigned the new agent for macOS to provide more features and make the authentication process easier. This version has two main new features:

• Automatic Push Notifications: AuthPoint users can configure automatic Push notifications which will be trigger after typing username and password to access an application. This can be convenient to some users who will prefer to skip the “Send Push” step, but it can also be disabled.
• Login Access for Non-AuthPoint Users: Non...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in April:

Articles

• TDR Account Migration to the APAC Cloud Region
• How to configure your Firebox with DNSWatch for Friendly WiFi
• Mobile VPN with SSL user does not get IP address
• DNSWatch Blackhole Servers
• Firebox Does Not Appear in TDR Web UI

Known Issues

• TDR classifies temp files from Windows BITS as Malicious
• Cannot configure Access Portal Web Application with Policy Manager
• FTP traffic fails through FTP-proxy when using zero-route BOVPN and...

Your push message didn’t arrive? Don’t worry, a new version of the AuthPoint App for Android and iOS is now available for download with the new “Pull Authentication” feature.

AuthPoint’s Push authentication is what makes our solution one of the most secure and user-friendly MFA options in the market. This feature provides complete information about the user, their location and device, which adds increased levels of security when approving or denying access to applications. This technology is also more secure and reliable than SMS authentication because the communication is fully encrypted...