Product and Support News


Fireware 12.2 is now available

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Fireware 12.2 is now available

Arthur posted earlier this week about the exciting new AI technology that is now available in the Fireware 12.2 release with the new IntelligentAV service. But let’s not forget that this release includes many other new features. Many of the Beta testers had very positive feedback about the new ability to configure Geo-Blocking by Policy. Users can now set granular policies to restrict certain traffic types to or from specific countries. Other key highlights in Fireware version 12.2 include:

  • Firebox Cloud Management Upgrades: WatchGuard System Manager for...

IntelligentAV is Available for Fireware 12.2

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Fileless malware and zero-day exploits are some of the most devastating threats facing small and midsize enterprise organizations today. WatchGuard IntelligentAV service provides an additional signature-less, antivirus engine to defend users against such threats and further augment the award-winning WatchGuard cybersecurity portfolio.

IntelligentAV brings more than just supervised machine learning pre-processing, or data-mining to WatchGuard’s expanding security stack, this is the first addition of machine learning directly to a network security platform. As opposed to other solutions that...


WatchGuard Website Maintenance Alert

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Summary: We will be performing maintenance on our website which will prevent authentication to

When: Friday, 3 August, 3:00 AM to 8:00 AM UTC

Maintenance Window: 5 hours

Expected Impact Duration: 1 – 5 hours during which time a maintenance window page will be presented to users attempting to login to all WatchGuard websites.

Contact Information: For Sales or Support questions, you can find phone numbers for your region online. If you contact WatchGuard Technical Support, please have your registered appliance Serial Number or Partner ID available.




Now Available: Firebox M270

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New Firebox M270 is the fastest entry level rack mount appliance

It's a busy time with new product launches at WatchGuard! Alex posted last week about the new Authpoint multi-factor authentication (MFA) product, and today I'm excited to announce the release of our newest Unified Threat Management (UTM) appliance. The M270 replaces the M200 as WatchGuard’s smallest rack-mounted Firebox, and it runs all of the security services offered in WatchGuard’s Total Security Suite. This includes the new IntelligentAV AI-based antivirus service which is now available in the new Fireware® version 12.2, as...


AuthPoint – WatchGuard Cloud’s MFA Service is Here!

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Passwords are not as effective as they used to be, with employees simplifying or mishandling them and hackers demonstrating more ways to steal them. AuthPoint multi-factor authentication (MFA) makes password strength irrelevant, providing additional proof of identity when accessing applications and services such as:

  • Remote Access and VPN
  • Cloud Applications
  • Windows Login

How? The AuthPoint mobile app on your smartphone will show you who is trying to authenticate, what application, and from where, so you can easily approve or deny with a single tap on the screen.
Even when your phone...


Wi-Fi Cloud 8.6 Now Available

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We are happy to announce the availability of Wi-Fi Cloud (Manage 8.6) and (Analyze 4.9.3). The latest version of Wi-Fi Cloud includes enhancements for prioritizing VoIP traffic when background scanning is enabled, and new features for automatic transmit power control and dynamic channel selection for improved high-density performance.  The captive portal platform has also been updated to limit the downtime for splash page users in future upgrades.

Manage 8.6 Enhancements:

  • Secure EoGRE Tunnels with IPSec — AP325 and AP420 access points now support tunneling with EoGRE over IPSec in either...

Wi-Fi Cloud 8.6 Maintenance Update

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Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud services will be upgraded starting on Friday, July 20, 2018. These upgrades include:

  • WatchGuard Wi-Fi Cloud and AP firmware 8.6.0-634
  • Analyze service is upgraded to greatly reduce captive portal splash page downtimes for future upgrades


APAC region, starts Friday, July 20, 2018 at 4:00PM UTC

EMEA region, starts Saturday, July 21, 2018 at 12:00AM UTC

AMER region, starts Saturday, July 21, 2018 at 4:00AM UTC

Maintenance Window: 8 hours

APAC region (4:00PM – 12:00AM UTC)

EMEA region (12:00AM – 8:00AM UTC)



TDR 5.4 is now available

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TDR 5.4 introduces two new features to improve management and security basics.

First up, this release includes a new Account Reset feature that enables Admins to reset any or all elements of a TDR configuration to default settings and remove domains, devices, and indicators from your TDR account. This feature is helpful when wanting to start from a “factory default” state or even when wanting to have a clean environment when conducting POCs or providing product demos. From a GDPR compliance perspective, this feature enables Admins to ensure organizations who want to exercise their right to...


Threat Detection and Response AD Helper 5.3.x and older End of Life

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In line with WatchGuard’s commitment to maintain the highest security standards for our customer data, Threat Detection and Response (TDR) will discontinue the use of TLS 1.0. Beginning on 20 June 2018, versions of the AD Helper lower than 5.4.0 will no longer communicate with TDR. To ensure your AD Helper continues to function as expected please upgrade to version 5.4.0 or higher prior to 20 June 2018.

The AD Helper keeps TDR synchronized with your local Active Directory. Hosts added or removed from your Active Directory Domain will be added or removed from TDR as periodic synchronization...


Wi-Fi Cloud Maintenance Update

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Hello WatchGuard Wi-Fi Cloud Users,

We are planning maintenance on Thursday, 31 May from 04:00 AM UTC to Friday, 1 June 10:00 AM UTC to deploy improvements to Wi-Fi Cloud.

Wi-Fi Cloud management will be inaccessible during the maintenance activity and you will not be able to perform configuration changes. There is no impact to customer Wi-Fi service. Access Points will still be functional and provide connectivity and security. Splash pages will also be functional for guest access.


WatchGuard Wi-Fi Cloud Team

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