AuthPoint Application Portal New User Experience

The new Agent for Windows v3.1 now includes MFA protection for Windows UAC (User Account Control) prompts. When a user tries to perform an action that requires administrative privileges, such as allowing an app to make changes to the device, the UAC prompt now requires the user to authenticate with MFA in addition to providing their password.

Incorporating MFA into our Windows UAC workflow is a proactive step towards fortifying our security posture and safeguarding our critical assets from potential threats, including benefits like:

• Heightened Security
• Mitigation of Credential Theft
• Compliance Requirements
• Reduced Risk of Insider Threats

Protected Windows Resources: Here are just a few examples of Windows resources that can now be safeguarded by UAC with AuthPoint MFA:

• Windows administrative tools
• Windows PowerShell
• Windows system operations
• Security and maintenance settings
• Install and uninstall applications

Configure Windows to require credentials for UAC: For the AuthPoint Agent for Windows to enforce MFA for UAC prompts, the computer must be configured to require credentials for UAC prompts.

The installer is available on the Downloads page of your AuthPoint account. You can install it on new machines or upgrade existing ones using the same deployment method as the previous agent versions, manually or silently, with any software distribution tool of your preference.

See the Help Center article for detailed steps to configure or install the Logon app.

On February 15th, a new version of the AuthPoint Application Portal was launched, with a new design and security enhancements, including end of support for Internet Explorer.

As a request from customers who were not able to upgrade their Microsoft environment to meet the requirements, we are reverting this change to extend the support of Internet Explorer with our Application Portal and Office365 SAML. This also has changes to the look and feel of the Application Portal.

We strongly recommend customers who still use Internet Explorer or are on the scenarios mapped on this Help Center article, to upgrade their environment. Meanwhile, Internet Explorer will still be supported.

Keeping our systems and technologies up to date is essential in our development and operations to guarantee our customers' security. Microsoft and most of the technologies used in WatchGuard products no longer support Internet Explorer, even for security updates.

Need more help or have questions? 

Contact the WatchGuard Support team to help you address any customer issues related to this change. Customers can also contact WatchGuard Support here. 

AuthPoint is releasing a new version of the Application Portal with a revisited and enhanced user experience, bringing a cleaner and more modern look and feel for accessing your web applications from a single, centralized portal using single sign-on, and accessing your self-service features, like request and activate tokens.

Besides the benefits of the user experience redesign, this version has technical enhancements that bring better performance and more security. To be able to provide the most updated security features, AuthPoint will no longer support the use of Internet Explorer (all versions) or Windows 8.1 to access the Application Portal.

Ending support for Internet Explorer impacts Windows 8.1/10, Windows Server, Internet Explorer, and Microsoft Office (Outlook, Teams, Word, etc.) desktop applications. 

Overall, if you haven´t done it yet, upgrade your operating system to a version of Windows 10 or above that Microsoft supports, and install and use a modern browser such as Microsoft Edge, Google Chrome, or Mozilla Firefox. 

Note: If the initial end-of-support rollout previously impacted you, this Help Center article guides you on the most common required configuration.

Keeping our systems and technologies up to date is essential in our development and operations to guarantee our customers' security. Microsoft and most of the technologies used in WatchGuard products no longer support Internet Explorer, even for security updates.

Not updating our systems may expose both WatchGuard and WatchGuard's customers to unnecessary risks.

Need more help or have questions? 

Contact WatchGuard Support team to help you address any customer issues related to this rollback. Customers can also contact WatchGuard Support here.