Product and Support News

Wi-Fi Cloud Analyze and Engage Update

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Launchpad services will be updated starting on Monday, February 3, 2020 for required maintenance.




EMEA region: Monday, February 3, 2020 (12:00AM – 6:00AM GMT)

AMER region: Monday, February 3, 2020 (12:00AM – 6:00AM PST)

APAC region: Tuesday, February 4, 2020 (12:00AM – 6:00AM HKT)


All regions: Monday, February 3, 2020 (12:00AM – 6:00AM PST)


Maintenance Window: 6 hours

Duration: 4 hours

User Impact:

  • Analyze and Engage services will be unavailable during the maintenance activity.
  • Captive portal splash pages will be unavailable for up to 15 minutes during the upgrade. Guest Wi-Fi users who have already authenticated to captive portals can continue to access guest Wi-Fi, but new guest Wi-Fi users will be unable to authenticate to the captive portal during this short time frame.
  • Access Points will continue to function and provide Wi-Fi connectivity and security.

Enhancements and Resolved Issues:

  • Required Analyze server database maintenance.
  • A guest user’s valid SMS authentication code now works correctly for re-authentication to a captive portal.

If you have any questions regarding the update, please visit the Support Center. To learn more about Secure, Cloud-Managed Wi-Fi from WatchGuard, visit


Filed under: Wi-Fi