Product and Support News

Jan
29

Wi-Fi Cloud Analyze and Engage Update

Profile picture for user rorsi
Categories:

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Launchpad services will be updated starting on Monday, February 3, 2020 for required maintenance.
 
When:

Analyze
EMEA region: Monday, February 3, 2020 (12:00AM – 6:00AM GMT)
AMER region: Monday, February 3, 2020 (12:00AM – 6:00AM PST)
APAC region: Tuesday, February 4, 2020 (12:00AM – 6:00AM HKT)

Engage
All regions: Monday, February 3, 2020 (12:00AM – 6:00AM PST)
 

Maintenance Window: 6 hours

Duration: 4 hours

User Impact:

  • Analyze and Engage services will be unavailable during the maintenance activity.
  • Captive portal splash pages will be unavailable for up to 15 minutes during the upgrade. Guest Wi-Fi users who have already authenticated to captive portals can continue to access guest Wi-Fi, but new guest Wi-Fi users will be unable to authenticate to the captive portal during this short time frame.
  • Access Points will continue to function and provide Wi-Fi connectivity and security.

Enhancements and Resolved Issues:

  • Required Analyze server database maintenance.
  • A guest user’s valid SMS authentication code now works correctly for re-authentication to a captive portal.

If you have any questions regarding the update, please visit the Support Center. To learn more about Secure, Cloud-Managed Wi-Fi from WatchGuard, visit www.watchguard.com/wifi.

 

Browse by Category


 

EMAIL UPDATES

Sign up to get the latest product news, updates, and support alerts from WatchGuard.

Subscribe

 

Resources


Beta Program

Resource Center

End of Life Info

Product Certifications

Product & Support News

Secplicity

"The 443" Podcast

 

Keep in Touch


  Subscribe by Email

  Subscribe by RSS

   Facebook

  LinkedIn

  Twitter

  YouTube