Support Alerts

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in November:

Articles

• Migrate from Datablink Management Server to AuthPoint
• Resolved TDR False Positive for GoogleUpdateSetup.exe

Known Issues

• Firebox Cloud does not correctly handle overlapping static routes
• Reduced range on AP120, AP320, and AP322 devices
• Cannot edit SD-WAN actions in Policy Manager > Policy Configuration
• Instagram social media authentication fails with iOS versions 11.12.1 or lower
• System hash and Evtlog hash do not always match between...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in October:

Articles

• macOS Catalina 10.15 software compatibility
• How to create a TDR Host Sensor triage file on macOS
• Firebox Cloud throughput and VM sizing
• DNSWatch and WebBlocker Content Filters on Fireboxes
• Causes for certificate warnings when Firebox denies access to remote sites
• Cookies in use by captive portal splash pages

Known Issues

• SSO Agent fails to run on macOS Catalina 10.15
• Firebox incorrectly applies Daylight Savings Time for users in Brasilia time...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in September:

Articles

• Update AP firmware on a Gateway Wireless Controller with a component file package
• Find your WatchGuard Cloud data storage region
• Some WebBlocker log messages have no category listed
• How do I find the AuthPoint Gateway log files?
• Authentication fails with AuthPoint Gateway v5.1.4 or lower
• VLAN support in Wi-Fi Cloud
• TDR Host Sensor Support for macOS X 10.11 and Lower
• Display issue with up and down arrows in Web UI
• Troubleshoot TDR Host Sensor...

If you use AuthPoint, your AuthPoint Gateway software must be updated to the latest available version (v5.1.5) by 10 October 2019 (APAC cloud region users), by 16 October 2019 (EMEA region), and by 17 October 2019 (AMER region) in order to avoid an outage in your service. If you do not update your AuthPoint Gateway before this time, all users who try to use AuthPoint to authenticate will experience a failure.

Please read the Knowledge Base article for more information and to get detailed upgrade instructions.

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

• macOS High Sierra requires kernel extension for Mobile VPN with IPSec client
• WatchGuard AP License Enforcement for Basic Wi-Fi Subscriptions
• Deploy Firebox Cloud with Azure Load Balancers
• No Internet Access (Yellow Triangle) with DNSWatchGO

Known Issues

• AP firmware upgrades to version 8.8.0 from 8.3.0 or lower fail over an IPv4 network if IPv4/IPv6 dual stack configuration is enabled
• Client MAC address whitelist or blacklist does not work with...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in July:

Articles

• Why is the VPN throughput number on the Firebox T55 and T70 datasheets lower than expected?

Known Issues

• Email notifications from WatchGuard Cloud and AuthPoint do not work
• WatchGuard Mobile VPN with IPSec client for macOS does not use Firebox global DNS
• Web browsing slow or fails with OCSP validation in HTTPS proxy
• Firebox does not send updates to DNSWatch after upgrade to Fireware 12.5
• WatchGuard Mobile IPSec VPN client for macOS imports VPN...

Summary: We will be performing maintenance on our website which will prevent authentication to www.watchguard.com

When: Friday, 2 August, 1:00 AM to 3:00 AM UTC

Maintenance Window: 2 hours

Expected Impact Duration: 2 hours, during which time a maintenance window page will be presented intermittently to users attempting to login to all WatchGuard websites.

Contact Information: For Sales or Support questions, you can find phone numbers for your region online. If you contact WatchGuard Technical Support, please have your registered appliance Serial Number or Partner ID available.

Sincerely,

Your...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Going forward, as requested by many of our Partners, we will publish a monthly digest of new Knowledge Base content to this blog so you can easily review it.

Here is the new content published in June:

Vulnerabilities

• TCP SACK PANIC – Kernel Vulnerabilities (CVE-2019-11477, CVE-2019-11478, CVE-2019-11479)
   

Articles

• Required Update to TLS 1.2 for connections to www.watchguard.com
• Fiber Module Compatibility with Firebox M5600 devices
• Enable users to use printers over a VPN
• Configure H 500-S router for...

This notice impacts Fireware v12.1 and earlier. Fireware versions 12.1.1 and later are not affected.

This year, WatchGuard will upgrade the engine used to power the Gateway AntiVirus (GAV) service. To continue to use Gateway AV, you must upgrade your Firebox to the latest version of Fireware (or a minimum of Fireware v12.1.1). WatchGuard recommends you upgrade to Fireware v12.4.1 for all the latest updates.

What is Gateway AntiVirus?
Gateway AntiVirus is WatchGuard’s first line of defense against known malware. It leverages a combination of signature-based and heuristic scanning technologies...

The AuthPoint identity provider certificate will expire soon for some early adopters of the product. If your account is affected, and you do not replace this certificate before it expires, your AuthPoint users will not be able to authenticate to any of your SAML resources.

What is the AuthPoint IdP certificate used for?

The AuthPoint certificate is used to provide your SAML resources with the information necessary to identify AuthPoint as a trusted identity provider.

What happens when the certificate expires?

When the certificate expires, users cannot authenticate to any SAML resources.