Support Alerts

Jul
07

WatchGuard is switching Botnet Blocklist providers

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Greetings valued WatchGuard Partners and Customers. For those that are not aware, or even those that just need a refresher, the firebox downloads a list of known malicious Command and Control IP addresses that it blocks. This is commonly referred to as the Botnet Blocklist and is Licensed as part of RED service in the Basic Security package. As part of our commitment to provide the best security to you, a new Botnet Block list is being deployed globally on July 13th. Should you or any of your customers encounter a false positive please add the offending IP address to the Blocked Sites...

Jun
18

Juneteenth, WatchGuard Closes for a Day of Reflection and Learning

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We have declared Juneteenth – Friday, June 19, 2020 – as a day of reflection and learning. We are treating this day as a bank holiday; no meetings, no work. For those of you contacting our Sales and Support teams, a small group of employees have volunteered to be present, but please understand if wait times are longer than normal.

I recently wrote a post addressing my feelings about the death of George Floyd, the racial and social injustice in our world, and my next steps for contributing to permanent and lasting change. Thanks to all of you who read the post, and to all of you who engaged...

Apr
06

Important Changes to DNSWatch and DNSWatchGO

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Categories:

Hello everyone!


This is going to be a short entry, but we wanted to make everyone that is using DNSWatch alerts to create tickets in their own PSA, RMM, or other ticketing systems aware of an upcoming change. Currently, communication for alerts and other account related communication comes from the email address [email protected]. We are replacing this address with the WatchGuard Cloud standard product notification email of [email protected].


This roll-over is slated for Wednesday April 15, 2020. We ask that between now and then you update any impacted...

Mar
23

WatchGuard’s Response to COVID-19

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As the world confronts the COVID-19 pandemic, we want to extend our heartfelt wishes that all remain in health and safety during this difficult time. Our hearts go out to the families of those afflicted by the virus. We also want to thank the members of the community on the front lines of this crisis for their tireless and selfless dedication.


Addressing Implications of a Remote Workforce with WatchGuard


While the response to coronavirus has been unprecedented, for many businesses this “work-from-home” experiment launches them into decidedly unfamiliar territory. Home networks are...

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