Support Alerts

Greetings, WatchGuard Partners!

We would like to inform you that before you can manage accounts and licenses for Threat Detection and Response (TDR), you are required to perform a one-time migration procedure. During this migration, you manually link an existing WatchGuard Cloud Tier-2 account to an existing TDR Managed child account. During these first few weeks of releasing TDR 6.0.0, we have had reports of usability issues in the migration process, which we have greatly improved with the 6.0.1 and 6.0.2 releases that are now available. When you first browse to the Migrate TDR page, you...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December:

Articles

• Reserved Firebox-DB authentication server user names
• macOS Big Sur 11.x software compatibility
• Fireware v12.5.7 and v12.6.4 beta releases in WatchGuard Cloud

Known Issues

• Mobile VPN with SSL client does not support Macs with Apple M1 processors
• Access Portal RDP session creation rejected when memory is low

New and Updated Video Tutorials

• Introduction to spamBlocker

New Courseware Videos
Available in WatchGuard Learning...

We have listened to you and unification has arrived! The Threat Detection and Response (TDR) UI is now integrated into WatchGuard Cloud with the release of TDR 6.0.0. We have moved and mapped all Operator, Account, and License management into WatchGuard Cloud, while providing the familiar TDR UI directly in WatchGuard Cloud. Here are some features to look for:

• Account Management - TDR will now use the accounts you create and manage from WatchGuard Cloud. You will no longer have to maintain two different account trees between WatchGuard Cloud and TDR.
• Inventory Management – You can assign...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in November:

Articles

• Firebox Cloud supports accelerated networking in Azure

Known Issues

• IKEv2 profile import fails on macOS Big Sur 11.0.1
• DHCPv6 server restarts repeatedly when DHCP reservation exists
• Hotspot custom logo does not load in Fireware v12.6.2
• Cannot edit SD-WAN actions after you change the names of multiple external VLAN interfaces
• Application Control category actions not applied correctly on 12.5.x Firebox fully managed by Management...

On 1 December 2020, the TDR EU AWS environment suffered from an intermittent outage which resulted in some Host Sensors being unable to contact ThreatSync. This seems to be linked to the deployment of new TDR infrastructure on the night of 30 November 2020. Despite Engineering's extensive efforts, the root cause of the connection issues could not be determined, and the deployment was reverted on 1 December 2020 at 7:30pm EST. Connectivity issues should be resolved with the reversion to previous environment infrastructure. As WatchGuard continues the analysis, we will postpone the deployment of...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in October:

Articles

• Where can I download Visio icons of WatchGuard devices?
• WatchGuard Cloud Service Cookie Notice
• Are WatchGuard products compliant with NDAA Section 889?
• Download WatchGuard software
• How to use PSInfo for Panda Support
• Change the Mobile VPN License Server (MVLS) IP address
• When Spectrum DNS is used as a DNS server by a Firebox, Subscription Services might fail
• Use MVLS to license a WatchGuard Mobile VPN client
• Cannot view...

BLUF: TDR Outage – 30 minutes
EU – 30 November 2020 at 5PM PST
NA – 1 December 2020 at 11PM PST   

We have listened to your feedback and we are excited to announce that with the release of TDR 6.0.0, WatchGuard will deploy a TDR UI integrated into WatchGuard Cloud. To prepare for this, WatchGuard must deploy new TDR infrastructure before the TDR 6.0.0 release that is scheduled for late December or early January.

During the outage, all Host Sensors will show as disconnected from ThreatSync and the TDR UI will be unavailable. Host Ransomware Prevention and its built-in ransomware hash...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

• Active Directory users who authenticate to a WatchGuard VPN with Firebox-DB credentials cannot access local network resources
• AD Helper unable to communicate with TDR due to expired AD Helper certificate
• Impact of Instagram privacy and security changes on WatchGuard Wi-Fi Cloud
• Fireware v12.5.5/v12.6.2 temporarily unavailable for download
• WatchGuard Customers: How to Activate a Panda Product
• WatchGuard Partners: How to Activate a...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

• AP327X antenna installation
• Cannot upgrade an AP to 8.3.0-657 or higher with the Gateway Wireless Controller
• Configure and Use L2TP on Windows 7
• Configure and Use L2TP on Windows 8
• Configure Windows 7 Devices for Mobile VPN with IKEv2
• Firebox T80 Fan Operation and Diagnostics
• How to enable the default route option for an IKEv2 VPN profile in Windows 7
• Upgrade Fireware OS from Web UI (Fireware v11.9.x or lower)
• Why doesn’t my...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in July:

Articles

• How can I create and deploy custom IKEv2 and L2TP VPN profiles for Windows computers?
• Troubleshoot Issues with VoIP and Video Conferencing Quality
• spamBlocker Data Retention FAQ
• New Firebox features by Fireware version
• How can I see technical documentation in languages other than English?
• Troubleshoot two DNSWatch accounts using the same public IP address

Known Issues

• Windows log in fails when AuthPoint Logon App and McAfee Disk...