Support Alerts

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in October:

Articles

• Where can I download Visio icons of WatchGuard devices?
• WatchGuard Cloud Service Cookie Notice
• Are WatchGuard products compliant with NDAA Section 889?
• Download WatchGuard software
• How to use PSInfo for Panda Support
• Change the Mobile VPN License Server (MVLS) IP address
• When Spectrum DNS is used as a DNS server by a Firebox, Subscription Services might fail
• Use MVLS to license a WatchGuard Mobile VPN client
• Cannot view...

BLUF: TDR Outage – 30 minutes
EU – 30 November 2020 at 5PM PST
NA – 1 December 2020 at 11PM PST   

We have listened to your feedback and we are excited to announce that with the release of TDR 6.0.0, WatchGuard will deploy a TDR UI integrated into WatchGuard Cloud. To prepare for this, WatchGuard must deploy new TDR infrastructure before the TDR 6.0.0 release that is scheduled for late December or early January.

During the outage, all Host Sensors will show as disconnected from ThreatSync and the TDR UI will be unavailable. Host Ransomware Prevention and its built-in ransomware hash...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

• Active Directory users who authenticate to a WatchGuard VPN with Firebox-DB credentials cannot access local network resources
• AD Helper unable to communicate with TDR due to expired AD Helper certificate
• Impact of Instagram privacy and security changes on WatchGuard Wi-Fi Cloud
• Fireware v12.5.5/v12.6.2 temporarily unavailable for download
• WatchGuard Customers: How to Activate a Panda Product
• WatchGuard Partners: How to Activate a...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

• AP327X antenna installation
• Cannot upgrade an AP to 8.3.0-657 or higher with the Gateway Wireless Controller
• Configure and Use L2TP on Windows 7
• Configure and Use L2TP on Windows 8
• Configure Windows 7 Devices for Mobile VPN with IKEv2
• Firebox T80 Fan Operation and Diagnostics
• How to enable the default route option for an IKEv2 VPN profile in Windows 7
• Upgrade Fireware OS from Web UI (Fireware v11.9.x or lower)
• Why doesn’t my...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in July:

Articles

• How can I create and deploy custom IKEv2 and L2TP VPN profiles for Windows computers?
• Troubleshoot Issues with VoIP and Video Conferencing Quality
• spamBlocker Data Retention FAQ
• New Firebox features by Fireware version
• How can I see technical documentation in languages other than English?
• Troubleshoot two DNSWatch accounts using the same public IP address

Known Issues

• Windows log in fails when AuthPoint Logon App and McAfee Disk...

As part of an effort to continuously improve the security of our services, we are making upgrades to the RD Web service. If you use AuthPoint agent for RD Web v1.1.0.58 or lower, you must upgrade the RD Web agent to v1.1.1.79 or higher by 26 September 2020.

If you already use v1.1.1.79 or higher of the AuthPoint agent for RD Web, no action is required.

To upgrade the agent for RD Web:

1.      Log in to WatchGuard Cloud.

2.      Select Configure > AuthPoint.

3.      Select Downloads.

4.      In the RD Web section, click Download Installer.

5.      Download the latest...

Greetings valued WatchGuard Partners and Customers. For those that are not aware, or even those that just need a refresher, the firebox downloads a list of known malicious Command and Control IP addresses that it blocks. This is commonly referred to as the Botnet Blocklist and is Licensed as part of RED service in the Basic Security package. As part of our commitment to provide the best security to you, a new Botnet Block list is being deployed globally on July 13th. Should you or any of your customers encounter a false positive please add the offending IP address to the Blocked Sites...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in June:

Articles

• What public domains does Dark Web Scan not scan?
• Regional SKUs for Firebox T40, T80
• Out of Shared Memory Error with Dimension Reports
• How do I get help with Panda products?

Known Issues

• DHCP server does not take vendor class identifier into account for DHCP option 43
• Deactivated Active Directory users bypass MFA for the AuthPoint agent for Windows
• Cannot deploy FireboxV OVF -- the certificate is expired
• MUVPN established...

We have declared Juneteenth – Friday, June 19, 2020 – as a day of reflection and learning. We are treating this day as a bank holiday; no meetings, no work. For those of you contacting our Sales and Support teams, a small group of employees have volunteered to be present, but please understand if wait times are longer than normal.

I recently wrote a post addressing my feelings about the death of George Floyd, the racial and social injustice in our world, and my next steps for contributing to permanent and lasting change. Thanks to all of you who read the post, and to all of you who engaged...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in May:

Articles

• WatchGuard Customer Support FAQs
• URLs used by Panda services
• How do I give feedback on WatchGuard Customer Support?
• APs with expired Wi-Fi Cloud Trial licenses are removed from Wi-Fi Cloud

Known Issues

• Browser traffic through a proxy does not fall back from IPv6 to IPv4
• Certificate warning appears when Geolocation denies access to a website
• AP feature key warning appears when you try to save a configuration to the Firebox
• SSO...