Support Alerts

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in April:

Known Issues

• 10G SFP+ interfaces (eth8/eth9) on Firebox M590/M690 do not respond to traffic
• After upgrade to Fireware 12.8, IKEv2 BOVPNs that use VPN failover are unstable
• AP125 loses connectivity and reboots with "Ethernet Stuck. Rebooting device" log message
• BOVPN failover might not work if WAN failover occurs
• Cannot assign a static IP address to a Mobile VPN with SSL client
• Cannot disable TLS 1.1 support in Dimension
• Firebox-DB users...

Articles

• Cyclops Blink: Information for devices that run in FIPS mode
• Cyclops Blink: Firebox models supported by Fireware v12.7.2 U2, v12.5.9 U2, or v12.1.3 U8
• Cyclops Blink FAQs This article is available in Deutsch, English, Español, Français, Italiano, 日本語, and Português.
• Cyclops Blink: Remediate Firebox Cloud This article is available in Deutsch, English, Español, Français, Italiano, 日本語, and Português.
• Cyclops Blink: Remediate FireboxV and XTMv This article is available in Deutsch, English, Español, Français, Italiano, 日本語, and Português.
• Cyclops Blink: Remediate a locally...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in February and early March:

Articles

• Wireless client MAC address randomization and reporting in Wi-Fi in WatchGuard Cloud
• Support automated phone system partner verification
• PCI compliance scan failures and Firebox self-signed certificates
• Known issues for Cyclops Blink detection tools and related features
• Data policy for WatchGuard Cyclops Blink detection tools
• Cyclops Blink: Information for devices that run in FIPS mode
• Cyclops Blink: Firebox...

We have redesigned the MSSP Command application to provide a more responsive experience. The new user interface focuses on better analytics and reporting features to simplify the usage of points as well as how the costs can be billed to customers.

What’s New in the MSSP Command:

The updated dashboard includes new filters to manage product lines more efficiently and a new download feature to export product usage data. Other updated sections:

New widgets and notification top bar for better visualization

The new widgets provide a persistent view across all navigation screens for...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in January:

Articles

• AuthPoint Gateway continuously loses connection to WatchGuard Cloud
• Change the Admin and Status passwords on a Firebox
• Connect to a Wi-Fi in WatchGuard Cloud access point from the CLI
• Firebox is in a Pending state on the Management Server
• Update Wi-Fi in WatchGuard Cloud access point feature key from the CLI
• Update Wi-Fi in WatchGuard Cloud access point firmware from the CLI
• Which access points can I manage in WatchGuard Cloud?

...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December:

Articles

• Access Point cannot connect to WatchGuard Cloud or does not appear in your WatchGuard Cloud account
• AuthPoint User Activity report does not show data for inactive users
• Cannot upgrade or downgrade AP120, AP320, AP322 in Wi-Fi Cloud v11.0
• How can I check if WatchGuard products and services have an outage?

Known Issues

• Access point becomes inaccessible after you enable Captive Portal
• Cannot configure an M690 FireCluster that uses...

Late last week security researchers disclosed a critical, unauthenticated remote code execution (RCE) vulnerability in log4j2, a popular and widely used logging library for Java applications. CVE-2021-44228 scores the maximum 10.0 on the Common Vulnerability Scoring System (CVSS) due to a combination of how trivial the exploit is and the potential for significant damage.

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in November:

Articles

• About Wi-Fi in WatchGuard Cloud
• About Wi-Fi in WatchGuard Cloud access point licenses
• How do I find my partner account ID?
• How to add Datto access points to the Approved AP Vendors list in an Authorized WiFi Policy
• Logins to websites that use OAuth2/OpenID fail with "all proposed authentication schemes denied" error
• Manage additional users for a Wi-Fi Cloud account
• Maximum wireless clients supported for Wi-Fi in WatchGuard...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in October:

Articles

• Certificate warnings when you browse to websites that use Let's Encrypt certificates through HTTPS proxies with content inspection
• Firebox compatibility with Let's Encrypt web server certificates
• Installation of WatchGuard Endpoint Security on macOS Monterey devices requires user configuration
• macOS Monterey 12.x software compatibility
• Windows 11 software compatibility

Known Issues

• Cannot apply configuration template to fully...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

• Access Portal RDP Connection Recommendations
• AT&T USB800 modem connects and disconnects from Firebox

Known Issues

• Built-in mobile VPN client cannot connect if the RADIUS name exceeds 15 characters
• Cannot enter a custom LDAP Login Attribute in Fireware Web UI
• FSM Front Panel does not load for T80 FireCluster