Support Alerts

Nov
10

TDR Outage in Preparation for WatchGuard Cloud Integration

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BLUF: TDR Outage – 30 minutes
EU – 30 November 2020 at 5PM PST
NA – 1 December 2020 at 11PM PST   


We have listened to your feedback and we are excited to announce that with the release of TDR 6.0.0, WatchGuard will deploy a TDR UI integrated into WatchGuard Cloud. To prepare for this, WatchGuard must deploy new TDR infrastructure before the TDR 6.0.0 release that is scheduled for late December or early January.


During the outage, all Host Sensors will show as disconnected from ThreatSync and the TDR UI will be unavailable. Host Ransomware Prevention and its built-in ransomware hash...

Jul
29

Action needed (AuthPoint) - Upgrade RD Web agent to v1.1.1.79 or higher by 26 September 2020

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Categories:

As part of an effort to continuously improve the security of our services, we are making upgrades to the RD Web service. If you use AuthPoint agent for RD Web v1.1.0.58 or lower, you must upgrade the RD Web agent to v1.1.1.79 or higher by 26 September 2020.


If you already use v1.1.1.79 or higher of the AuthPoint agent for RD Web, no action is required.


To upgrade the agent for RD Web:


1.      Log in to WatchGuard Cloud.


2.      Select Configure > AuthPoint.


3.      Select Downloads.


4.      In the RD Web section, click Download Installer.


5.      Download the latest...

Jul
07

WatchGuard is switching Botnet Blocklist providers

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Greetings valued WatchGuard Partners and Customers. For those that are not aware, or even those that just need a refresher, the firebox downloads a list of known malicious Command and Control IP addresses that it blocks. This is commonly referred to as the Botnet Blocklist and is Licensed as part of RED service in the Basic Security package. As part of our commitment to provide the best security to you, a new Botnet Block list is being deployed globally on July 13th. Should you or any of your customers encounter a false positive please add the offending IP address to the Blocked Sites...

Jun
18

Juneteenth, WatchGuard Closes for a Day of Reflection and Learning

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We have declared Juneteenth – Friday, June 19, 2020 – as a day of reflection and learning. We are treating this day as a bank holiday; no meetings, no work. For those of you contacting our Sales and Support teams, a small group of employees have volunteered to be present, but please understand if wait times are longer than normal.

I recently wrote a post addressing my feelings about the death of George Floyd, the racial and social injustice in our world, and my next steps for contributing to permanent and lasting change. Thanks to all of you who read the post, and to all of you who engaged...

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