Support Alerts

Sep
29

Introducing Our New Status Page

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Today we’re pleased to announce the new WatchGuard Technologies status page.


People across the globe trust WatchGuard’s products and services to keep their users, devices, and networks secure. We understand it can be frustrating when things aren’t working as expected and you don’t have any insights into the issue. That’s why we designed our new status page to provide simple, relevant, and timely information about scheduled maintenance events and unexpected service interruptions.


Navigating our new status page


We deliver WatchGuard’s services from different locations around the world...

Sep
14

Upcoming WGID Maintenance

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WatchGuard is working on some important maintenance to our services.

On 17 September 2021, starting at 11:30pm UTC WatchGuard will be performing maintenance that may cause service interruptions, as well as some small changes to the product. The duration of this maintenance is expected to last from 17 September 2021 through end of day on 20 September 2021.

You will notice a few impacts while using WatchGuard services as we update and consolidate the underlying Identity Providers we use. Some changes will only persist during the maintenance period, and some will persist after the...

May
10

Updates to WatchGuard Technical Support Case Processing

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WatchGuard’s Support and Service team is continually looking for ways to improve how we provide support to our customers. We are pleased to announce several enhancements to our support case experience, starting on 11 May.


Panda corporate products cases now routed into WatchGuard systems


As part of our ongoing integration with Panda Security, support cases for Panda corporate products created through the Panda support site, via email or by phone, will now be tracked in WatchGuard systems. Customers with WatchGuard website logins can now submit Panda product cases and view open cases in...

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