Support Alerts

Feb
22

Migration action for TDR Integration into WatchGuard Cloud

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Greetings, WatchGuard Partners!


We would like to inform you that before you can manage accounts and licenses for Threat Detection and Response (TDR), you are required to perform a one-time migration procedure. During this migration, you manually link an existing WatchGuard Cloud Tier-2 account to an existing TDR Managed child account. During these first few weeks of releasing TDR 6.0.0, we have had reports of usability issues in the migration process, which we have greatly improved with the 6.0.1 and 6.0.2 releases that are now available. When you first browse to the Migrate TDR page, you...

Jan
08

Knowledge Base Digest - December 2020

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Categories:

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December:

Articles

Known Issues

New and Updated Video Tutorials

New Courseware Videos
Available in WatchGuard Learning...

Jan
04

TDR 6.0.0 is now integrated into WatchGuard Cloud

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We have listened to you and unification has arrived! The Threat Detection and Response (TDR) UI is now integrated into WatchGuard Cloud with the release of TDR 6.0.0. We have moved and mapped all Operator, Account, and License management into WatchGuard Cloud, while providing the familiar TDR UI directly in WatchGuard Cloud. Here are some features to look for:


  • Account Management - TDR will now use the accounts you create and manage from WatchGuard Cloud. You will no longer have to maintain two different account trees between WatchGuard Cloud and TDR.
  • Inventory Management – You can assign...
Dec
02

TDR Outage in EU

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Categories:

On 1 December 2020, the TDR EU AWS environment suffered from an intermittent outage which resulted in some Host Sensors being unable to contact ThreatSync. This seems to be linked to the deployment of new TDR infrastructure on the night of 30 November 2020. Despite Engineering's extensive efforts, the root cause of the connection issues could not be determined, and the deployment was reverted on 1 December 2020 at 7:30pm EST. Connectivity issues should be resolved with the reversion to previous environment infrastructure. As WatchGuard continues the analysis, we will postpone the deployment of...

Nov
10

TDR Outage in Preparation for WatchGuard Cloud Integration

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BLUF: TDR Outage – 30 minutes
EU – 30 November 2020 at 5PM PST
NA – 1 December 2020 at 11PM PST   


We have listened to your feedback and we are excited to announce that with the release of TDR 6.0.0, WatchGuard will deploy a TDR UI integrated into WatchGuard Cloud. To prepare for this, WatchGuard must deploy new TDR infrastructure before the TDR 6.0.0 release that is scheduled for late December or early January.


During the outage, all Host Sensors will show as disconnected from ThreatSync and the TDR UI will be unavailable. Host Ransomware Prevention and its built-in ransomware hash...

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