Support Alerts

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

• AP327X antenna installation
• Cannot upgrade an AP to 8.3.0-657 or higher with the Gateway Wireless Controller
• Configure and Use L2TP on Windows 7
• Configure and Use L2TP on Windows 8
• Configure Windows 7 Devices for Mobile VPN with IKEv2
• Firebox T80 Fan Operation and Diagnostics
• How to enable the default route option for an IKEv2 VPN profile in Windows 7
• Upgrade Fireware OS from Web UI (Fireware v11.9.x or lower)
• Why doesn’t my...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in July:

Articles

• How can I create and deploy custom IKEv2 and L2TP VPN profiles for Windows computers?
• Troubleshoot Issues with VoIP and Video Conferencing Quality
• spamBlocker Data Retention FAQ
• New Firebox features by Fireware version
• How can I see technical documentation in languages other than English?
• Troubleshoot two DNSWatch accounts using the same public IP address

Known Issues

• Windows log in fails when AuthPoint Logon App and McAfee Disk...

As part of an effort to continuously improve the security of our services, we are making upgrades to the RD Web service. If you use AuthPoint agent for RD Web v1.1.0.58 or lower, you must upgrade the RD Web agent to v1.1.1.79 or higher by 26 September 2020.

If you already use v1.1.1.79 or higher of the AuthPoint agent for RD Web, no action is required.

To upgrade the agent for RD Web:

1.      Log in to WatchGuard Cloud.

2.      Select Configure > AuthPoint.

3.      Select Downloads.

4.      In the RD Web section, click Download Installer.

5.      Download the latest...

Greetings valued WatchGuard Partners and Customers. For those that are not aware, or even those that just need a refresher, the firebox downloads a list of known malicious Command and Control IP addresses that it blocks. This is commonly referred to as the Botnet Blocklist and is Licensed as part of RED service in the Basic Security package. As part of our commitment to provide the best security to you, a new Botnet Block list is being deployed globally on July 13th. Should you or any of your customers encounter a false positive please add the offending IP address to the Blocked Sites...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in June:

Articles

• What public domains does Dark Web Scan not scan?
• Regional SKUs for Firebox T40, T80
• Out of Shared Memory Error with Dimension Reports
• How do I get help with Panda products?

Known Issues

• DHCP server does not take vendor class identifier into account for DHCP option 43
• Deactivated Active Directory users bypass MFA for the AuthPoint agent for Windows
• Cannot deploy FireboxV OVF -- the certificate is expired
• MUVPN established...

We have declared Juneteenth – Friday, June 19, 2020 – as a day of reflection and learning. We are treating this day as a bank holiday; no meetings, no work. For those of you contacting our Sales and Support teams, a small group of employees have volunteered to be present, but please understand if wait times are longer than normal.

I recently wrote a post addressing my feelings about the death of George Floyd, the racial and social injustice in our world, and my next steps for contributing to permanent and lasting change. Thanks to all of you who read the post, and to all of you who engaged...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in May:

Articles

• WatchGuard Customer Support FAQs
• URLs used by Panda services
• How do I give feedback on WatchGuard Customer Support?
• APs with expired Wi-Fi Cloud Trial licenses are removed from Wi-Fi Cloud

Known Issues

• Browser traffic through a proxy does not fall back from IPv6 to IPv4
• Certificate warning appears when Geolocation denies access to a website
• AP feature key warning appears when you try to save a configuration to the Firebox
• SSO...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in April:

Articles

• TDR Account Migration to the APAC Cloud Region
• How to configure your Firebox with DNSWatch for Friendly WiFi
• Mobile VPN with SSL user does not get IP address
• DNSWatch Blackhole Servers
• Firebox Does Not Appear in TDR Web UI

Known Issues

• TDR classifies temp files from Windows BITS as Malicious
• Cannot configure Access Portal Web Application with Policy Manager
• FTP traffic fails through FTP-proxy when using zero-route BOVPN and...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in March:

Articles

• How can I help my users work remotely during the COVID-19 crisis?
• WatchGuard AP does not appear in Wi-Fi Cloud after activation
• WatchGuard Response to COVID-19
• Use AuthPoint MFA to protect remote worker connections and credentials
• How to connect to a wireless Firebox to use the Setup Wizard in Fireware v12.5.3 and higher
• Can Azure AD AuthPoint Users Use Office 365?
• Run Reports in Dimension That Show Authenticated Users

Known

...

Hello everyone!

This is going to be a short entry, but we wanted to make everyone that is using DNSWatch alerts to create tickets in their own PSA, RMM, or other ticketing systems aware of an upcoming change. Currently, communication for alerts and other account related communication comes from the email address [email protected]. We are replacing this address with the WatchGuard Cloud standard product notification email of [email protected].

This roll-over is slated for Wednesday April 15, 2020. We ask that between now and then you update any impacted...