Support Alerts

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in June:

Articles

• False positive security scans for jQuery vulnerabilities in Dimension 2.2
• Find Dimension Operating System version
• How to manually reset TDR Host Sensor System Tray information
• Single SignOn (SSO) with Event Log Monitor (ELM) authentication no longer works after 8 June 2021 Windows update

Known Issues

• Account Groups page freezes when copy folders with the same name
• Add device to Management Server fails with the error: "Element ...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in May:

Articles

• Apple iOS clients show security warning when they connect to WPA/WPA2 mixed encryption networks
• AuthPoint does not sync users from Active Directory
• Best practices for working with WatchGuard Support by email
• Critical Support Case Criteria
• Out of order packets cause www.inps.it website not to load
• Troubleshoot "TCP SYN checking failed" log message and asymmetrical routing
• Updates to WatchGuard Technical Support Case Processing: 11...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in April:

Articles

• Report a Potential Security Issue
• Firebox Remote Management Best Practices
• T40 and T40-W models might have an internal LED light that is visible through the cover

Known Issues

• Error when rekeying BOVPN tunnel from Firebox System Manager
• Remote Access Point VPN configuration requires commas for Firebox certificate common name
• Unable to pair new AP420 to the Gateway Wireless Controller on a Firebox
• IPSec VPN tunnel configuration...

WatchGuard’s Support and Service team is continually looking for ways to improve how we provide support to our customers. We are pleased to announce several enhancements to our support case experience, starting on 11 May.

Panda corporate products cases now routed into WatchGuard systems

As part of our ongoing integration with Panda Security, support cases for Panda corporate products created through the Panda support site, via email or by phone, will now be tracked in WatchGuard systems. Customers with WatchGuard website logins can now submit Panda product cases and view open cases in...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in March:

Articles

• Downgrade a Firebox from Fireware v12.7 Beta to Fireware v12.5.7
• Security scanning tool by Qualys reports CWE-937: Use of JavaScript Library with Known Vulnerability against the WatchGuard Firebox
• Where can I find the WatchGuard Appliance Sizing Tool?
• Security scanning tool by Qualys reports CWE-79 Path-Based Cross-Site Scripting (XSS) against the WatchGuard Firebox
• Cannot get to multiple websites hosted behind one IP address and a...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in February:

Articles

• Comcast SecurityEdge may prevent DNSWatch from monitoring or controlling DNS requests
• Enable logging for subscription service dashboards
• Firebox and SO Agent disconnect when you install or uninstall Panda software
• How do I organize my AuthPoint authentication policies?
• How to allow outbound obile VPN with SSL connections through a cloud-managed Firebox
• How to prevent deauthentication attacks in Wi-Fi Cloud
• TDR license...

Greetings, WatchGuard Partners!

We would like to inform you that before you can manage accounts and licenses for Threat Detection and Response (TDR), you are required to perform a one-time migration procedure. During this migration, you manually link an existing WatchGuard Cloud Tier-2 account to an existing TDR Managed child account. During these first few weeks of releasing TDR 6.0.0, we have had reports of usability issues in the migration process, which we have greatly improved with the 6.0.1 and 6.0.2 releases that are now available. When you first browse to the Migrate TDR page, you...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December:

Articles

• Reserved Firebox-DB authentication server user names
• macOS Big Sur 11.x software compatibility
• Fireware v12.5.7 and v12.6.4 beta releases in WatchGuard Cloud

Known Issues

• Mobile VPN with SSL client does not support Macs with Apple M1 processors
• Access Portal RDP session creation rejected when memory is low

New and Updated Video Tutorials

• Introduction to spamBlocker

New Courseware Videos
Available in WatchGuard Learning...

We have listened to you and unification has arrived! The Threat Detection and Response (TDR) UI is now integrated into WatchGuard Cloud with the release of TDR 6.0.0. We have moved and mapped all Operator, Account, and License management into WatchGuard Cloud, while providing the familiar TDR UI directly in WatchGuard Cloud. Here are some features to look for:

• Account Management - TDR will now use the accounts you create and manage from WatchGuard Cloud. You will no longer have to maintain two different account trees between WatchGuard Cloud and TDR.
• Inventory Management – You can assign...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in November:

Articles

• Firebox Cloud supports accelerated networking in Azure

Known Issues

• IKEv2 profile import fails on macOS Big Sur 11.0.1
• DHCPv6 server restarts repeatedly when DHCP reservation exists
• Hotspot custom logo does not load in Fireware v12.6.2
• Cannot edit SD-WAN actions after you change the names of multiple external VLAN interfaces
• Application Control category actions not applied correctly on 12.5.x Firebox fully managed by Management...