Support Alerts

Greetings valued WatchGuard Partners and Customers. For those that are not aware, or even those that just need a refresher, the firebox downloads a list of known malicious Command and Control IP addresses that it blocks. This is commonly referred to as the Botnet Blocklist and is Licensed as part of RED service in the Basic Security package. As part of our commitment to provide the best security to you, a new Botnet Block list is being deployed globally on July 13th. Should you or any of your customers encounter a false positive please add the offending IP address to the Blocked Sites...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in June:

Articles

What public domains does Dark Web Scan not scan?

Regional SKUs for Firebox T40, T80

Out of Shared Memory Error with Dimension Reports

How do I get help with Panda products?

Known Issues

DHCP server does not take vendor class identifier into account for DHCP option 43

Deactivated Active Directory users bypass MFA for the AuthPoint agent for Windows

Cannot deploy FireboxV OVF -- the certificate is expired

MUVPN established...

We have declared Juneteenth – Friday, June 19, 2020 – as a day of reflection and learning. We are treating this day as a bank holiday; no meetings, no work. For those of you contacting our Sales and Support teams, a small group of employees have volunteered to be present, but please understand if wait times are longer than normal.

I recently wrote a post addressing my feelings about the death of George Floyd, the racial and social injustice in our world, and my next steps for contributing to permanent and lasting change. Thanks to all of you who read the post, and to all of you who engaged...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in May:

Articles

WatchGuard Customer Support FAQs

URLs used by Panda services

How do I give feedback on WatchGuard Customer Support?

APs with expired Wi-Fi Cloud Trial licenses are removed from Wi-Fi Cloud

Known Issues

Browser traffic through a proxy does not fall back from IPv6 to IPv4

Certificate warning appears when Geolocation denies access to a website

AP feature key warning appears when you try to save a configuration to the Firebox

SSO...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in April:

Articles

TDR Account Migration to the APAC Cloud Region

How to configure your Firebox with DNSWatch for Friendly WiFi

Mobile VPN with SSL user does not get IP address

DNSWatch Blackhole Servers

Firebox Does Not Appear in TDR Web UI

Known Issues

TDR classifies temp files from Windows BITS as Malicious

Cannot configure Access Portal Web Application with Policy Manager

FTP traffic fails through FTP-proxy when using zero-route BOVPN and...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in March:

Articles

How can I help my users work remotely during the COVID-19 crisis?

WatchGuard AP does not appear in Wi-Fi Cloud after activation

WatchGuard Response to COVID-19

Use AuthPoint MFA to protect remote worker connections and credentials

How to connect to a wireless Firebox to use the Setup Wizard in Fireware v12.5.3 and higher

Can Azure AD AuthPoint Users Use Office 365?

Run Reports in Dimension That Show Authenticated Users

Known

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Hello everyone!

This is going to be a short entry, but we wanted to make everyone that is using DNSWatch alerts to create tickets in their own PSA, RMM, or other ticketing systems aware of an upcoming change. Currently, communication for alerts and other account related communication comes from the email address [email protected]. We are replacing this address with the WatchGuard Cloud standard product notification email of [email protected].

This roll-over is slated for Wednesday April 15, 2020. We ask that between now and then you update any impacted...

As the world confronts the COVID-19 pandemic, we want to extend our heartfelt wishes that all remain in health and safety during this difficult time. Our hearts go out to the families of those afflicted by the virus. We also want to thank the members of the community on the front lines of this crisis for their tireless and selfless dedication.

Addressing Implications of a Remote Workforce with WatchGuard

While the response to coronavirus has been unprecedented, for many businesses this “work-from-home” experiment launches them into decidedly unfamiliar territory. Home networks are...