Product and Support News

Jan

02

GAV Outage for 11.10.5 and earlier software versions

Kimberly Taylor's picture

02 Jan 2018 By Kimberly Taylor
Categories: Support Alerts


AV Signatures in 11.x releases

With the release of 12.0, WatchGuard introduced a new GAV engine to take advantage of new AV industry technology and would discontinue support for older AVG engines in Fireware 11.x by January 2018. GAV signature support for 11.10.7 and above will remain in place until April 2018.

As of December 31, 2017, appliances running 11.10.5 and earlier Fireware versions may be experiencing scan errors and observing the following messaging in the log files:

01-02 13:41:58 scand license init failed(The license has expired.)       ...Read more

Dec

19

Customer Support Access Changes

Kimberly Taylor's picture

19 Dec 2017 By Kimberly Taylor
Categories: Support Alerts


As a loyal WatchGuard customer, I’m sure that you’re aware that WatchGuard is growing!  To address your future needs, WatchGuard Customer Support is changing the way our technicians connect to your WatchGuard appliance while working on a support case.

New Option to Enable Support Access

Over the years, you have used a list of IP addresses in a WatchGuard policy to grant our technicians access to a Firebox or XTM appliance to troubleshoot issues.  For added security and ease of granting WatchGuard Support access, we have added an additional Support Access...Read more

Oct

20

Wi-Fi Key Reinstallation Attack “KRACK” Update: Protecting Unpatched Devices

Chris Warfield's picture

20 Oct 2017 By Chris Warfield
Categories: Support Alerts, Wi–Fi


Summary
On October 16, 2017, security researchers announced several vulnerabilities in the WPA/WPA2 encryption protocol that affect countless Wi-Fi enabled devices worldwide. As a result of KRACK, Wi-Fi data streams, including passwords and personal data, can be intercepted, decrypted, and modified without a user’s knowledge. This security flaw means that, for vulnerable clients and access points, WPA- and WPA2-encrypted Wi-Fi traffic is potentially exposed until certain steps are taken to remediate the issue.

Presently, there are 10 known vulnerabilities...Read more

Oct

16

KRACK (Key Reinstallation Attack) for WPA and WPA2 Vulnerabilities Update

Chris Warfield's picture

16 Oct 2017 By Chris Warfield
Categories: Support Alerts, Wi–Fi


[Editor’s note: Article updated on 10/20/2017 with additional information about KRACK mitigation options from WatchGuard.]

On October 16, 2017, a statement from the International Consortium for Advancement of Cybersecurity on the Internet (ICASI) alerted the industry to a series of vulnerabilities for WPA and WPA2, named KRACK (Key Reinstallation Attack). These vulnerabilities affect a large number of wireless infrastructure devices and wireless clients, across many vendors. This...Read more

Sep

14

Updates to Customer Support Phone System

Kimberly Taylor's picture

14 Sep 2017 By Kimberly Taylor
Categories: Support Alerts


As of Monday 18 September, WatchGuard Customer Support is pleased to announce some upcoming improvements to our phone system. We are integrating our phone system and CRM systems so that we can automatically find your account and contact information when you call in for support. We will use your phone number, either the number you call from or a number manually entered by you when you call, to locate your details within our system. We will use this information to prioritize your call and route your call to the correct support representative. We have also made some minor improvements to our...Read more

 

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About WatchGuard

WatchGuard has deployed nearly a million integrated, multi-function threat management appliances worldwide. Our signature red boxes are architected to be the industry's smartest, fastest, and meanest security devices with every scanning engine running at full throttle. Why buy WatchGuard? Find out here.

 

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