Support Alerts

As the world confronts the COVID-19 pandemic, we want to extend our heartfelt wishes that all remain in health and safety during this difficult time. Our hearts go out to the families of those afflicted by the virus. We also want to thank the members of the community on the front lines of this crisis for their tireless and selfless dedication. 

Addressing Implications of a Remote Workforce with WatchGuard

While the response to coronavirus has been unprecedented, for many businesses this “work-from-home” experiment launches them into decidedly unfamiliar territory. Home networks are overwhelmed...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in February:

Articles

• Outlook continually prompts for password
• How to ensure faster case resolution
• Contact WatchGuard Customer Support
• AuthPoint activation emails suppressed after delivery failure
• What to expect when you contact WatchGuard Technical Support or Customer Care
• Which third-party VPN clients are compatible with DNSWatchGO?
• URLs used by WatchGuard Cloud services
• WatchGuard LDAP compatibility with updated Windows security options in March 2020
• DNSWatch not...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in January:

Articles

• macOS High Sierra requires kernel extension for Mobile VPN with IPSec client
• Troubleshoot Signature Delivery

Known Issues

• Mobile VPN with SSL on macOS cannot connect when non-ASCII characters in passphrase
• Geolocation misidentifies some Google.com IP addresses
• TDR Host Sensor might cause OS crashes in Scale Computing HyperCore environments
• Gateway Wireless Controller fails to manage AP120 and AP320 after upgrade to 8.8.1-101
• Gateway AntiVirus...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December:

Articles

• Firebox diagnostic log messages not visible in WatchGuard Cloud
• WatchGuard support must confirm that callers are authorized before providing support
• DNSWatch cannot resolve a specific domain

Known Issues

• DNSWatch - Content Filter Policies and Dynamic IP Addresses
• Reverse Proxy fails with blank page displayed for some applications
• AP devices stuck in reboot loop with RS232 converter in network
• Install error for AD Helper for TDR
• AuthPoint LDAP...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in November:

Articles

• Migrate from Datablink Management Server to AuthPoint
• Resolved TDR False Positive for GoogleUpdateSetup.exe

Known Issues

• Firebox Cloud does not correctly handle overlapping static routes
• Reduced range on AP120, AP320, and AP322 devices
• Cannot edit SD-WAN actions in Policy Manager > Policy Configuration
• Instagram social media authentication fails with iOS versions 11.12.1 or lower
• System hash and Evtlog hash do not always match between...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in October:

Articles

• macOS Catalina 10.15 software compatibility
• How to create a TDR Host Sensor triage file on macOS
• Firebox Cloud throughput and VM sizing
• DNSWatch and WebBlocker Content Filters on Fireboxes
• Causes for certificate warnings when Firebox denies access to remote sites
• Cookies in use by captive portal splash pages

Known Issues

• SSO Agent fails to run on macOS Catalina 10.15
• Firebox incorrectly applies Daylight Savings Time for users in Brasilia time...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in September:

Articles

• Update AP firmware on a Gateway Wireless Controller with a component file package
• Find your WatchGuard Cloud data storage region
• Some WebBlocker log messages have no category listed
• How do I find the AuthPoint Gateway log files?
• Authentication fails with AuthPoint Gateway v5.1.4 or lower
• VLAN support in Wi-Fi Cloud
• TDR Host Sensor Support for macOS X 10.11 and Lower
• Display issue with up and down arrows in Web UI
• Troubleshoot TDR Host Sensor...

If you use AuthPoint, your AuthPoint Gateway software must be updated to the latest available version (v5.1.5) by 10 October 2019 (APAC cloud region users), by 16 October 2019 (EMEA region), and by 17 October 2019 (AMER region) in order to avoid an outage in your service. If you do not update your AuthPoint Gateway before this time, all users who try to use AuthPoint to authenticate will experience a failure.

Please read the Knowledge Base article for more information and to get detailed upgrade instructions.

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

• macOS High Sierra requires kernel extension for Mobile VPN with IPSec client
• WatchGuard AP License Enforcement for Basic Wi-Fi Subscriptions
• Deploy Firebox Cloud with Azure Load Balancers
• No Internet Access (Yellow Triangle) with DNSWatchGO

Known Issues

• AP firmware upgrades to version 8.8.0 from 8.3.0 or lower fail over an IPv4 network if IPv4/IPv6 dual stack configuration is enabled
• Client MAC address whitelist or blacklist does not work with...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in July:

Articles

• Why is the VPN throughput number on the Firebox T55 and T70 datasheets lower than expected?

Known Issues

• Email notifications from WatchGuard Cloud and AuthPoint do not work
• WatchGuard Mobile VPN with IPSec client for macOS does not use Firebox global DNS
• Web browsing slow or fails with OCSP validation in HTTPS proxy
• Firebox does not send updates to DNSWatch after upgrade to Fireware 12.5
• WatchGuard Mobile IPSec VPN client for macOS imports VPN...