Product and Support News

Oct

04

Knowledge Base Digest - September 2019

Sandra Takeuchi's picture

04 Oct 2019 By Sandra Takeuchi
Categories: Support Alerts


Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in September:

Articles

Sep

30

Critical Update to AuthPoint customers

Alexandre Cagnoni's picture

30 Sep 2019 By Alexandre Cagnoni
Categories: Support Alerts, Authentication


If you use AuthPoint, your AuthPoint Gateway software must be updated to the latest available version (v5.1.5) by 10 October 2019 (APAC cloud region users), by 16 October 2019 (EMEA region), and by 17 October 2019 (AMER region) in order to avoid an outage in your service. If you do not update your AuthPoint Gateway before this time, all users who try to use AuthPoint to authenticate will experience a failure.

Please read the Knowledge Base article for more...Read more

Sep

08

Knowledge Base Digest - August 2019

Sandra Takeuchi's picture

08 Sep 2019 By Sandra Takeuchi
Categories: Support Alerts


Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

Aug

12

Knowledge Base Digest - July 2019

Sandra Takeuchi's picture

12 Aug 2019 By Sandra Takeuchi
Categories: Support Alerts


Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in July:

Articles

Known Issues

Jul

25

WatchGuard Website Maintenance Alert

Marcus Suniga's picture

25 Jul 2019 By Marcus Suniga
Categories: Support Alerts


Summary: We will be performing maintenance on our website which will prevent authentication to www.watchguard.com

When: Friday, 2 August, 1:00 AM to 3:00 AM UTC

Maintenance Window: 2 hours

Expected Impact Duration: 2 hours, during which time a maintenance window page will be presented intermittently to users attempting to login to all WatchGuard websites.

Contact Information: For Sales or Support questions, you can find phone numbers for your region online. If you contact...Read more

Jul

09

Knowledge Base Digest - June 2019

Sandra Takeuchi's picture

09 Jul 2019 By Sandra Takeuchi
Categories: Support Alerts


Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Going forward, as requested by many of our Partners, we will publish a monthly digest of new Knowledge Base content to this blog so you can easily review it.

Here is the new content published in June:

Vulnerabilities

Jun

12

Firebox Gateway Antivirus Engine Upgrade - ACTION REQUIRED

Julian Matossian's picture

12 Jun 2019 By Julian Matossian
Categories: Support Alerts


This notice impacts Fireware v12.1 and earlier. Fireware versions 12.1.1 and later are not affected.

This year, WatchGuard will upgrade the engine used to power the Gateway AntiVirus (GAV) service. To continue to use Gateway AV, you must upgrade your Firebox to the latest version of Fireware (or a minimum of Fireware v12.1.1). WatchGuard recommends you upgrade to Fireware v12.4.1 for all the latest updates.

 

What is Gateway AntiVirus?
Gateway AntiVirus is WatchGuard’s first line of defense against known malware. It leverages a combination of...Read more

Apr

30

AuthPoint Alert: The certificate for early AuthPoint adopters expires soon. We recommend you check the expiration date.

Marcus Suniga's picture

30 Apr 2019 By Marcus Suniga
Categories: Support Alerts


The AuthPoint identity provider certificate will expire soon for some early adopters of the product. If your account is affected, and you do not replace this certificate before it expires, your AuthPoint users will not be able to authenticate to any of your SAML resources.

 

What is the AuthPoint IdP certificate used for?

The AuthPoint certificate is used to provide your SAML resources with the information necessary to identify AuthPoint as a trusted identity provider.

 

What happens when the certificate expires?

When the certificate expires, users...Read more

Aug

02

WatchGuard Website Maintenance Alert

Kimberly Taylor's picture

02 Aug 2018 By Kimberly Taylor
Categories: Support Alerts


Summary: We will be performing maintenance on our website which will prevent authentication to www.watchguard.com

When: Friday, 3 August, 3:00 AM to 8:00 AM UTC

Maintenance Window: 5 hours

Expected Impact Duration: 1 – 5 hours during which time a maintenance window page will be presented to users attempting to login to all WatchGuard websites.

Contact Information: For Sales or Support questions, you can find...Read more

May

07

WatchGuard will be doing website maintenance

Kimberly Taylor's picture

07 May 2018 By Kimberly Taylor
Categories: Support Alerts


When: Sunday, May 20, 2018 at 12AM PDT / 7AM UTC
 
Maintenance Window: 1 hour
 
Expected Impact/Duration: During the maintenance window, users will not be able to log into to the WatchGuard.com website and will receive a maintenance notification page in lieu of the authentication page. 

Customers who are already logged into the website prior to the start of maintenance may receive an error page upon navigating to a new portal page.

Affected Services:

Pages

 

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WatchGuard has deployed nearly a million integrated, multi-function threat management appliances worldwide. Our signature red boxes are architected to be the industry's smartest, fastest, and meanest security devices with every scanning engine running at full throttle. Why buy WatchGuard? Find out here.

 

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