Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in September:

Articles

• Update AP firmware on a Gateway Wireless Controller with a component file package
• Find your WatchGuard Cloud data storage region
...Read more

If you use AuthPoint, your AuthPoint Gateway software must be updated to the latest available version (v5.1.5) by 10 October 2019 (APAC cloud region users), by 16 October 2019 (EMEA region), and by 17 October 2019 (AMER region) in order to avoid an outage in your service. If you do not update your AuthPoint Gateway before this time, all users who try to use AuthPoint to authenticate will experience a failure.

Please read the Knowledge Base article for more...Read more

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August:

Articles

• macOS High Sierra requires kernel extension for Mobile VPN with IPSec client
• WatchGuard AP License Enforcement for Basic Wi-Fi Subscriptions
...Read more

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in July:

Articles

• Why is the VPN throughput number on the Firebox T55 and T70 datasheets lower than expected?

Known Issues

• Email
...Read more

Summary: We will be performing maintenance on our website which will prevent authentication to www.watchguard.com

When: Friday, 2 August, 1:00 AM to 3:00 AM UTC

Maintenance Window: 2 hours

Expected Impact Duration: 2 hours, during which time a maintenance window page will be presented intermittently to users attempting to login to all WatchGuard websites.

Contact Information: For Sales or Support questions, you can find phone numbers for your region online. If you contact...Read more

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Going forward, as requested by many of our Partners, we will publish a monthly digest of new Knowledge Base content to this blog so you can easily review it.

Here is the new content published in June:

Vulnerabilities

• TCP SACK PANIC – Kernel Vulnerabilities (CVE-2019-11477, CVE-2019-11478, CVE-2019-11479)
   
...Read more

This notice impacts Fireware v12.1 and earlier. Fireware versions 12.1.1 and later are not affected.

This year, WatchGuard will upgrade the engine used to power the Gateway AntiVirus (GAV) service. To continue to use Gateway AV, you must upgrade your Firebox to the latest version of Fireware (or a minimum of Fireware v12.1.1). WatchGuard recommends you upgrade to Fireware v12.4.1 for all the latest updates.

What is Gateway AntiVirus?
Gateway AntiVirus is WatchGuard’s first line of defense against known malware. It leverages a combination of...Read more

The AuthPoint identity provider certificate will expire soon for some early adopters of the product. If your account is affected, and you do not replace this certificate before it expires, your AuthPoint users will not be able to authenticate to any of your SAML resources.

What is the AuthPoint IdP certificate used for?

The AuthPoint certificate is used to provide your SAML resources with the information necessary to identify AuthPoint as a trusted identity provider.

What happens when the certificate expires?

When the certificate expires, users...Read more

Summary: We will be performing maintenance on our website which will prevent authentication to www.watchguard.com

When: Friday, 3 August, 3:00 AM to 8:00 AM UTC

Maintenance Window: 5 hours

Expected Impact Duration: 1 – 5 hours during which time a maintenance window page will be presented to users attempting to login to all WatchGuard websites.

Contact Information: For Sales or Support questions, you can find...Read more

When: Sunday, May 20, 2018 at 12AM PDT / 7AM UTC
 
Maintenance Window: 1 hour
 
Expected Impact/Duration: During the maintenance window, users will not be able to log into to the WatchGuard.com website and will receive a maintenance notification page in lieu of the authentication page. 

Customers who are already logged into the website prior to the start of maintenance may receive an error page upon navigating to a new portal page.

Affected Services:

• Deployment Services
...Read more