Product and Support News

Sep
29

Introducing Our New Status Page

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Today we’re pleased to announce the new WatchGuard Technologies status page.

People across the globe trust WatchGuard’s products and services to keep their users, devices, and networks secure. We understand it can be frustrating when things aren’t working as expected and you don’t have any insights into the issue. That’s why we designed our new status page to provide simple, relevant, and timely information about scheduled maintenance events and unexpected service interruptions.

Navigating our new status page

We deliver WatchGuard’s services from different locations around the world. This means that an event affecting partners and users in the Americas may not impact those in Europe. At the top of our status page, you’ll see top-level regional status in the selector and can filter to the details relevant to you by clicking.

In each region, you’ll find the current status separated by products and the major features that they provide. Every line has a simple status indicator to communicate its condition:

  • Green Check Mark: Systems Operational
       Everything is working as expected.
  • Yellow Triangle: Performance Degraded
       Everything is working but may be slow or degraded in some way.
  • Orange Triangle: Minor Event
       Some users are experiencing a service interruption, but services are working for others.
  • Red Exclamation Circle: Major Event
       Most users are experiencing a service interruption.
  • Blue Gear: Under Maintenance
       We’re performing scheduled maintenance that could impact your experience.
Image of status page region selector and status details

 

Also, following the above information, we’ll show any upcoming maintenance along with past events.

Image of status page maintenance event and past event sections

 

We strive for perfect operational performance

We know that you rely on us to provide industry-leading cybersecurity protection and to quickly identify, triage, communicate, and fix issues when they inevitably arise. This new status page is one of the many improvements we’re currently working on to serve you better and increase the reliability of our products. We hope this page makes it easier for you to find all the details you want, and we appreciate the opportunity to meet your security needs.

Next Steps: Please bookmark our new status page and make it your first visit any time you run into an issue relating to one of the monitored services.

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