Product and Support News

Jul
19

Wi-Fi Cloud Server Maintenance

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Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud will be updated starting on Tuesday, July 23, 2019 to update the SSL certificates running on all cloud servers.

When: 

  • AMER region: Tuesday, July 23, 2019 (12:00AM PDT / 7:00AM UTC)
  • APAC region: Tuesday, July 23, 2019 (12:00AM HKT / 4:00PM Monday UTC)
  • EMEA region: Tuesday, July 23, 2019 (12:00AM GMT / 12:00AM UTC)

Maintenance Window: 6 hours

Duration: Several minutes for each server as the certificate is replaced and web services restarted.

Impact: 

  • Wi-Fi Cloud management services may be inaccessible during the maintenance activity. We recommend you do not perform any configuration changes during the maintenance window.
  • There is no impact to customer Wi-Fi service. Access Points will still be functional and provide connectivity and security. 
  • Captive portal splash pages will be functional for guest access. 

If you have any questions regarding the update, please visit the Support Center. To learn more about Secure, Cloud-Managed Wi-Fi from WatchGuard, visit www.watchguard.com/wifi.

 

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