Product and Support News

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in March:

Articles

• Downgrade a Firebox from Fireware v12.7 Beta to Fireware v12.5.7
• Security scanning tool by Qualys reports CWE-937: Use of JavaScript Library with Known Vulnerability against the WatchGuard Firebox
• Where can I find the WatchGuard Appliance Sizing Tool?
• Security scanning tool by Qualys reports CWE-79 Path-Based Cross-Site Scripting (XSS) against the WatchGuard Firebox
• Cannot get to multiple websites hosted behind one IP address and a...

WatchGuard has posted new maintenance releases in the Software Download Center. These updates introduce several key bug fixes, as well as ongoing improvements to support Firebox configuration from WatchGuard Cloud. Release Notes provide details of all the resolved issues (link in version name below). 

Fireware 12.5.7 Update 1 is available for: 

• T Series: T10, T15, T30, T35, T50, T55, and T70
• M Series: M200 and M300

These appliances (except T55 and T70) will not be capable of running v12.7 and subsequent new feature releases. For more information, see this Knowledge Base article.

Fi...

We are excited to announce that the WatchGuard Endpoint Security Solutions Beta is now available to beta test!

Customers and partners can try out the latest innovations in WatchGuard Endpoint Security in WatchGuard Cloud. Our Endpoint Security platform lets you deploy, manage, and monitor your endpoint security from a single pane of glass.

This integration simplifies the operation of the security products allowing partners to be more efficient, helping them to scale and expand their services, and allowing our end users to focus more time on their businesses. Single pane of glass...

Greetings WatchGuard Partners and customers!  

Earlier this year, I shared the exciting news that TDR is now integrated with WatchGuard Cloud. Partners and customers migrated their existing accounts to WatchGuard Cloud with very positive reviews. 

Now I want to inform you that WatchGuard will retire the legacy TDR UI on 1 July 2021. All TDR management going forward must be performed in WatchGuard Cloud.  

Before you can manage accounts and licenses for TDR in WatchGuard Cloud, you must perform a one-time migration procedure. During this migration, you will manually link an existing...

We are happy to announce the release of a new wizard on AuthPoint. The wizards provide a simple, step by step guide, to be followed by administrators to configure the MFA on their environment.

The new wizard guides the administrator through the steps necessary to import hardware tokens into AuthPoint, for both WatchGuard and third party.

Remember that the following operations are also available through Wizards:

• Get Started with AuthPoint – guides the administrator through a first, basic configuration, that allows him to have a user performing authentications on a matter of minutes.

...

Greetings WatchGuard Beta community! We are proud to announce the open Beta for the DNSWatchGO Chrome extension for Chromebooks. With the DNSWatchGO Chrome extension, you can extend the protection of DNSWatch to provide consistent policy enforcement and security protection when your users leave the safety of your network. Similar to the DNSWatchGO Client on Windows devices, the DNSWatchGO Chrome extension provides DNS-level protection for users with Chrome. When the Chrome browser opens a site, the Chrome extension queries the DNSWatch servers to check if the site is malicious. 

To...

We are excited to announce that the Self-Service Portal feature is now available to beta test!

This feature gives the users autonomy to activate their own tokens, both mobile and hardware, by accessing their company’s IdP portal. Users that are enrolling for the first time and still do not have an active token, can activate it as part of the login flow on the IdP portal. Users that are already enrolled and have an active token can also activate a new mobile or hardware token after they have logged into the –MFA protected- IdP portal. A key benefit for the operators is that they don’t need...

We are happy to announce the release of a new version of the AuthPoint Agent for macOS.

This version has compatibility with the new Big Sur operating system, allowing Big Sur users to have MFA protection on both startup of the machine and after blocking it.

Keep your machines always updated with the latest version of the Agent for mac.

For the machines that are already configured with the agent, you can simply download the installer from the AuthPoint Downloads page in WatchGuard Cloud and apply the installer on the machines. Read this Help Center article for more details.

If the...

Wi-Fi Cloud User,

Organizations around the world have taken another look at how they run their business. With the exponential growth of remote workers due to the COVID-19 pandemic, some companies have adopted a remote/hybrid work model even when things get back to normal.  

What does this mean for IT administrators? They need a way to easily connect users back to corporate data with a little administrative effort as possible, while the solutions stay transparent to the end user. But most importantly it must be secure.  

WatchGuard introduces the ability to deploy Cloud-managed access...

Summary
WatchGuard Wi-Fi Cloud will be upgraded to 9.0 starting on Friday, March 12, 2021.
 When

• EMEA region: Friday, March 12, 2021 (12:00AM – 6:00AM GMT)
• AMER region: Friday, March 12, 2021 (12:00AM – 6:00AM PST)
• APAC region: Saturday, March 13, 2021 (12:00AM – 6:00AM HKT)

Discover

• All regions: Friday, March 12, 2021 (12:00AM – 6:00AM PST)

Maintenance Window
6 hours

Duration 

4 hours

User Impact 

• Wi-Fi Cloud management services will be inaccessible during the maintenance activity.
• There is no impact to customer Wi-Fi service. Access points will still be...