Support Alerts

Customer Support Access Changes

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As a loyal WatchGuard customer, I’m sure that you’re aware that WatchGuard is growing! To address your future needs, WatchGuard Customer Support is changing the way our technicians connect to your WatchGuard appliance while working on a support case. New Option to Enable Support Access Over the...

Updates to Customer Support Phone System

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As of Monday 18 September, WatchGuard Customer Support is pleased to announce some upcoming improvements to our phone system. We are integrating our phone system and CRM systems so that we can automatically find your account and contact information when you call in for support. We will use your...