Meet Rai™

The Agentic AI Digital Workforce for MSPs

Rai turns WatchGuard intelligence into operational capacity across customer environments. Built specifically for MSPs, she helps understand, prioritize, orchestrate, and execute supported security work continuously – within the permissions, policies, and control boundaries you define.

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MSPs Have a Capacity Problem

Every new customer brings more alerts, incidents, triage, reporting, and environments to protect. When managed security scales mainly through human effort, workload and operating cost rise with growth. Rai helps shift repeatable, multi-step security work to digital capacity so MSPs can support more customers without scaling headcount at the same rate.

Your Team. Multiplied.

Rai adds digital capacity across MSP operations while your team remains the authority.

Meet the Digital Workforce

Rai shows up through specialized roles mapped to MSP work, including incident understanding and response, continuous assessment, and customer-ready outcomes.

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Engage Rai Anywhere

Ask naturally through Hey Rai in WatchGuard Cloud. Extend supported WatchGuard security data and capabilities into external AI tools and workflows through MCP Integration.

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Autonomy With Accountability

Rai operates within defined permissions, policies, and human-control boundaries. Rai acts, drafts, or advises while the MSP sets execution authority and keeps visibility.

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Rai dashboard in WatchGuard Cloud

Multiply the Value of Your WatchGuard Platform

Broader Context

Connect relevant security events, evidence, assets, identities, controls, and response activity across the platform.

Less Manual Reconstruction

Carry context forward so teams spend less time piecing together what happened and more time deciding what matters.

More Value from the Platform

Turn broader platform context into stronger investigations, continuous assessment, clearer priorities, and customer-ready outcomes.

Explore the Unified Security Platform

“What stood out right away with Rai was how quickly everything came together in one place. Instead of jumping between tools or piecing things together, the experience made it easier to understand what was happening and what needed attention. That kind of clarity is what helps us make better decisions and deliver more consistent service to customers.”

Michael Ruffolo, eSecurity Solutions

See Rai at Work

Explore four ways Rai turns WatchGuard intelligence into operational capacity: operational visibility, continuous assessment, natural-language engagement, and governed MCP access.

 
 
 
 

Meet the Rai Digital Workforce

Rai applies specialized expertise to the work MSP teams already do. The Workforce is designed to expand operational capacity across the practice, not just make one analyst faster.

One Intelligence. Multiple Operational Roles

See how Rai Analyst, Rai Auditor, and Rai Customer Success apply specialized expertise to the work MSP teams already do – expanding operational capacity across the practice.

Explore the Rai Digital Workforce

Engage Rai Wherever You Work

Engage Rai directly in WatchGuard Cloud with Hey Rai, or bring WatchGuard intelligence into external AI workflows through MCP integration.

See How Rai Fits Your Workflow

Rai face made of dots

Get to Know Rai

Here’s how she works with your team, our platform, and the work you do every day. What she does and where she helps.

Rai screenshot on laptop

Rai is WatchGuard’s agentic AI Digital Workforce for MSPs and the AI experience of the WatchGuard Unified Security Platform. She turns WatchGuard intelligence into operational capacity across customer environments by helping investigate, assess, prioritize, orchestrate, and execute supported security work.

No. Rai is not a standalone product or SKU, and her value is broader than a chatbot or copilot. Assistive AI mainly helps a person search, summarize, or complete a task faster. Rai is designed to take on repeatable, multi-step work across MSP customer environments while the MSP retains control.

Rai helps shift investigation, assessment, prioritization, and other repeatable operational work to digital capacity. That lets MSP teams support growth without increasing human workload and headcount at the same rate, while keeping people focused on judgment, complex decisions, and customer relationships.

Rai’s Digital Workforce is organized around specialized MSP roles, including Rai Analyst for incident understanding and response, Rai Auditor for continuous assessment and risk prioritization, and Rai Customer Success for customer-ready updates, QBRs, renewals, and value conversations. The Workforce can expand with additional roles over time.

Hey Rai is the natural-language front door to the Digital Workforce in WatchGuard Cloud. MSPs describe the outcome they need, and Rai applies the right Skill and expertise. MCP Integration can also bring supported WatchGuard security data and capabilities into partner-selected external AI tools and workflows under governed access.

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Ready to Put Your Digital Workforce to Work?

See how Rai can expand operational capacity across customer environments, strengthen the value of your WatchGuard platform, and keep your team in control.