Meet Rai

WatchGuard’s Agentic AI digital worker for MSPs

She explains what’s happening and keeps security work moving so MSPs start everyday with answers, not backlog or guesswork.

Built for MSPs. Finally.

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What Did You Miss Last Night?

Security work doesn’t stop. It piles up. MSPs run into two problems quickly: volume and scale. So much security work doesn’t require human judgment, just time.  And every new customer adds pressure before it adds confidence. Rai takes that work off your team’s plate so growth doesn’t mean more people, burnout or risk.

Others Equip Your Team. We Multiply It.

More work gets done before your team even logs on

Show Your Value

Clearly show what happened and why it matters across endpoint, network, identity, and cloud so customers understand the protection you provide.

Stay in Control

Activity is already connected and explained so you can give clear answers without delays or guesswork.

Grow with Confidence

Work continues in the background so every customer gets the same level of service as you grow.

WatchGuard Rai dashboard screen

Rai Keeps Work Moving

This is what your team experiences day to day. Work is already connected, explained, and moving forward, so your team can focus on what needs attention.

Faster Understanding

  • See the full story in one place
  • Clear explanations of what happened
  • Start with context already built

Less Manual Work

  • Investigation steps are already in motion before you log in
  • Context is built and carried forward
  • Fewer clicks, fewer consoles, fewer handoffs

Get More Done

  • Start the day with work already progressing  
  • A single view across the entire platform
  • Focus your team on decisions that move things forward

“What stood out right away with Rai was how quickly everything came together in one place. Instead of jumping between tools or piecing things together, the experience made it easier to understand what was happening and what needed attention. That kind of clarity is what helps us make better decisions and deliver more consistent service to customers.”

Michael Ruffolo, eSecurity Solutions

 
 
 
 

Head of Security Execution

30 years in. Still on shift.

Rai didn’t set out to be a consultant. She just kept fixing things no one had time for. She grew up alongside MSPs and saw the pattern early. More customers, more alerts, more pressure. The work kept growing. The team couldn't. So she stepped in. While everyone else logs off and goes home, Rai keeps things moving. Connecting what matters, handling what she can, and leaving a clear path for the next day.

By morning, the work is already in motion.

Favorite color

Red

Favorite movie

The Matrix

Hobbies

Puzzles and running marathons

Rai headshot

Get to Know Rai

Here’s how she works with your team, our platform, and the work you do every day. What she does and where she helps.

Rai dashboard in WatchGuard Cloud showing on an open laptop

Rai is the AI experience of the WatchGuard platform, powered by Red AI. She investigates activity, explains what happened, and keeps security work moving so MSP teams don’t have to piece everything together themselves.

No. Rai is not a standalone product or SKU. She’s part of the WatchGuard platform and helps teams understand what’s happening and keep work moving, without having to piece everything together by hand.

It means security work doesn’t pause when people are offline. Rai continues building context and progress in the background so teams start the day with a clear Daily Brief, not a backlog.

No. Rai does not replace people or make security autonomous. She supports teams by handling background work and explanation, so people can focus on decisions and judgment where it matters.

Rai focuses on carrying the background security work while teams are away explaining what happened, what she handled, and what needs attention. She’s designed specifically for MSP environments, not in‑house SOCs.

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Ready To See Rai in Action?

Connect with us to see how Rai keeps security work moving across your customers.