Your AI Workforce for Scalable Security Operations

Specialized AI. Real work. Measurable results.

The Rai Digital Workforce brings together specialized AI workers that help MSPs investigate incidents, assess security, prepare customer-ready outcomes, and carry complex work forward while your team stays in control.

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Multiply Your Team

Support more customers without increasing human workload or headcount at the same rate

Faster Outcomes

Shift supported work to Rai. Move repeatable work forward with greater consistency.

Greater Impact

Focus people where they matter most. Give your team more time for judgment, strategic decisions, and customer relationships.

Meet the Rai Digital Workforce

Specialized workers, built for real MSP work.

Understand Incidents Faster

Connect cross-domain signals into one incident story and reduce investigation effort.

Assess Protection Continuously

dentify weakening protection, prioritize risk, and track improvement across WatchGuard-protected environments.

Turn Context Into Value

Combine account, service, usage, renewal, and security context for customer-ready conversations.

Define Supported Outcomes

Define the work Rai can perform and the outcome she should deliver.

Carry Complex Work Forward

Coordinate supported multi-step work through Rai Agents and agentic AI.

Autonomy With Accountability

Keep MSPs in control through permissions, policies, traceability, and human approval boundaries.

The Platform Multiplier

The more connected the WatchGuard platform, the more Rai can do for the MSP.  Every product strengthens Rai. Rai strengthens every product

WatchGuard Rai workers

See Rai in Action

Discover how the Rai Digital Workforce helps MSPs do more with greater consistency and control.

Rai is WatchGuard’s agentic AI Digital Workforce for MSPs. It combines WatchGuard intelligence, specialized workers, Skills, and agentic execution to carry supported work across customer environments.

Rai uses specialized workers for different kinds of MSP work. This page focuses on Rai Analyst for incident understanding, Rai Auditor for continuous assessment, and Rai Customer Success for customer-value preparation.

Rai operates within defined permissions, policies, supported workflows, and human-control boundaries. The MSP retains authority over decisions and execution.

MSPs can engage Rai through Hey Rai in WatchGuard Cloud. Supported WatchGuard security data and capabilities can also be used in partner-selected external AI tools and workflows through governed MCP Integration.

Rai turns connected WatchGuard intelligence into work and operational capacity, helping MSPs support more customers without increasing human workload and headcount at the same rate.

Expand Your Operational Capacity

See how Rai can help your team support more customers, deliver greater value, and grow with more operational capacity.

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