Automated Security Management
WatchGuard Cloud + ConnectWise Manage
Unify WatchGuard with ConnectWise Manage to streamline service delivery through seamless Company mapping, automated device and license data synchronization (model, firmware, usage) into Configurations, and precise Agreement billing. Intelligent, closed-loop ticketing automatically routes, updates, and resolves incidents on the correct Service Board without duplicates, giving you complete visibility and control as you scale.
Built for MSPs
Support multi-tenant, multi-tier environments with robust role-based access controls (RBAC). Set granular permissions, maintain operational clarity, and push rich device data into custom fields on Configurations, while the audit trail captures every sync, mapping change, and ticket action.
Asset and License Synchronization
Eliminate manual spreadsheets. Automatically sync Fireboxes, access points, firmware/OS, serial numbers, and subscription timelines in real time. License usage aligns to allocation or consumption and fits both term and subscription billing models, feeding Agreements and Additions for accurate, touchless invoicing on any schedule.
Closed-Loop Ticketing
Automatically create, update, and close ConnectWise service tickets from WatchGuard alerts, including license renewals, ThreatSync incidents, Firebox thresholds, endpoint issues, Wi‑Fi alerts, and AuthPoint activity. Filter events by product, type, or severity, and route them to the appropriate Service Board with custom Status and Priority handling.
RMM Integration with ConnectWise Automate
Streamline deployment and simplify management with automated or on-demand remote agent installations. Easily discover all network assets, run endpoint scans, configure security settings, generate alerts and tickets for critical events, isolate or restore devices, and continuously monitor both agent-based and agentless systems for malware, indicators of attack (IoAs), and overall protection status.
Streamline Your Systems
Automate MSP security with WatchGuard + ConnectWise