WatchGuard + ConnectWise Integration for MSPs
Manage WatchGuard security in ConnectWise
Run WatchGuard security directly in ConnectWise for lower cost security delivery, less ticket noise, and more accurate billing. WatchGuard Cloud syncs device and license data into ConnectWise, creates deduplicated closed-loop tickets, and aligns agreements to usage, so your team stays in their familiar ConnectWise workflow.
Built for MSP Operations
Operate WatchGuard security in ConnectWise PSA (Manage) confidently across many customers and team tiers, for fewer mistakes, safer delegation, and audit-ready delivery. RBAC lets you delegate access without risking cross-tenant exposure. Rich WatchGuard fields land in configuration custom fields, so your entire team sees the same truth.
Asset + License Synchronization
Eliminate unnecessary admin work, streamline renewals, and dial in recurring revenue. WatchGuard devices sync automatically into ConnectWise, so your team wastes less time identifying what they’re looking at. License usage and entitlements stay visible and current, helping you catch expansion, contraction, and expirations early, so agreements and additions stay aligned and invoicing stays defensible.
Closed-Loop Ticketing
Automatically create, update, and close ConnectWise service tickets from WatchGuard alerts for cleaner services boards, accelerate triage, and stronger SLA. ThreatSync incidents, Firebox thresholds, endpoint events, Wi-Fi alerts, AuthPoint activity, and license renewals.
Reporting That Helps Run the Business
WatchGuard Cloud and ConnectWise integration gives you one defensible view of service quality and profitability. WatchGuard operational data shows up alongside Manage ticketing, Configurations, Agreements, and billing. That means you can prove what happened, how fast you responded, what it cost to deliver, what was billed, and what needs renewal, supporting QBRs, margin decisions, and clean renewals.
RMM Integration with ConnectWise Automate
Deploy and manage the WatchGuard Agent automatically or on demand. Discover network assets, run endpoint scans, configure security settings, trigger alerts and tickets for critical events, isolate or restore devices, and continuously monitor agent-based and agentless systems for malware, indicators of attack (IoAs), and protection status.
Automate MSP security with WatchGuard + ConnectWise
Streamline Your Systems
Automate MSP security with WatchGuard + ConnectWise