Product and Support News - Support Alerts

Important Changes to DNSWatch and DNSWatchGO

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Hello everyone! This is going to be a short entry, but we wanted to make everyone that is using DNSWatch alerts to create tickets in their own PSA, RMM, or other ticketing systems aware of an upcoming change. Currently, communication for alerts and other account related communication comes from the...

WatchGuard’s Response to COVID-19

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As the world confronts the COVID-19 pandemic, we want to extend our heartfelt wishes that all remain in health and safety during this difficult time. Our hearts go out to the families of those afflicted by the virus. We also want to thank the members of the community on the front lines of this...

Knowledge Base Digest - February 2020

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in February: Articles Outlook continually prompts for password How to ensure faster case resolution Contact WatchGuard Customer Support AuthPoint activation emails...

Knowledge Base Digest - January 2020

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in January: Articles macOS High Sierra requires kernel extension for Mobile VPN with IPSec client Troubleshoot Signature Delivery Known Issues Mobile VPN with SSL on macOS...

Knowledge Base Digest - December 2019

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December: Articles Firebox diagnostic log messages not visible in WatchGuard Cloud WatchGuard support must confirm that callers are authorized before providing support...

Knowledge Base Digest - November 2019

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in November: Articles Migrate from Datablink Management Server to AuthPoint Resolved TDR False Positive for GoogleUpdateSetup.exe Known Issues Firebox Cloud does not...

Knowledge Base Digest - October 2019

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in October: Articles macOS Catalina 10.15 software compatibility How to create a TDR Host Sensor triage file on macOS Firebox Cloud throughput and VM sizing DNSWatch and...

Knowledge Base Digest - September 2019

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in September: Articles Update AP firmware on a Gateway Wireless Controller with a component file package Find your WatchGuard Cloud data storage region Some WebBlocker log...

Knowledge Base Digest - August 2019

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August: Articles macOS High Sierra requires kernel extension for Mobile VPN with IPSec client WatchGuard AP License Enforcement for Basic Wi-Fi Subscriptions Deploy...