Product and Support News

Automatic TDR Host Sensor Upgrade to Endpoint Security Process Temporarily Suspended

Earlier today, we became aware of a potential issue with the process that automatically upgrades the TDR Host Sensor to WatchGuard Endpoint Security that may have impacted a small number of migrated endpoints. 

Out of an abundance of caution, at 3:30pm ET on 21 April 2023, we temporarily disabled the automatic upgrade process for TDR Host Sensors while we continue to investigate the issue. As a result, the WatchGuard Cloud user interface to start the upgrade process and check on the upgrade status has been removed. Additionally, if you started the upgrade, but it is not yet complete for all your Host Sensors, your upgrade process has been temporarily paused and will restart automatically when we resolve the issue. 

WatchGuard is in the process of proactively contacting potentially impacted accounts. 

When the issue is resolved, we will post an update here to let you know. Thank you for your patience and understanding while we work to resolve the issue. 

The WatchGuard Product Team

Filed under: Endpoint Security