Support Alerts

Knowledge Base Digest - July 2019

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in July: Articles Why is the VPN throughput number on the Firebox T55 and T70 datasheets lower than expected? Known Issues Email notifications from WatchGuard Cloud and...

WatchGuard Website Maintenance Alert

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Summary: We will be performing maintenance on our website which will prevent authentication to www.watchguard.com When: Friday, 2 August, 1:00 AM to 3:00 AM UTC Maintenance Window: 2 hours Expected Impact Duration: 2 hours, during which time a maintenance window page will be presented intermittently...

Knowledge Base Digest - June 2019

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Going forward, as requested by many of our Partners, we will publish a monthly digest of new Knowledge Base content to this blog so you can easily review it. Here is the new content published in June...

WatchGuard will be doing website maintenance

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When: Sunday, May 20, 2018 at 12AM PDT / 7AM UTC Maintenance Window: 1 hour Expected Impact/Duration: During the maintenance window, users will not be able to log into to the WatchGuard.com website and will receive a maintenance notification page in lieu of the authentication page. Customers who are...

Gateway Antivirus Issue: Root Cause Analysis

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Summary: WatchGuard had an issue with Gateway Antivirus (GAV) signatures on February 7th , 2018 that affected M300, M200, and T35 appliances running firmware version 12.0 and later. An error in the signature file resulted in scan errors on the appliance. Depending on the appliance configuration, the...

GAV Outage for 11.10.5 and earlier software versions

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AV Signatures in 11.x releases With the release of 12.0, WatchGuard introduced a new GAV engine to take advantage of new AV industry technology and would discontinue support for older AVG engines in Fireware 11.x by January 2018. GAV signature support for 11.10.7 and above will remain in place until...

Customer Support Access Changes

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As a loyal WatchGuard customer, I’m sure that you’re aware that WatchGuard is growing! To address your future needs, WatchGuard Customer Support is changing the way our technicians connect to your WatchGuard appliance while working on a support case. New Option to Enable Support Access Over the...