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WatchGuard Cloud + Autotask PSA

See how WatchGuard Cloud simplifies service delivery with automated ticketing, seamless billing, and device synchronization through Autotask PSA.

The WatchGuard Cloud and Autotask PSA integration streamlines service delivery by automating company mapping, syncing device and license details into Configuration Items (CIs), and aligning contract billing to actual entitlements and usage. Closed-loop ticketing tracks each issue through a single, unified ticket—eliminating duplicates and ensuring complete visibility from alert to resolution. Built for multi-tenant MSP environments with role-based access controls, the integration reduces manual overhead and helps service teams respond faster while maintaining accurate, touchless invoicing.

What you’ll see in this demo:

  • How WatchGuard Cloud maps accounts and syncs Fireboxes, access points, firmware, serial numbers, and subscription timelines into Autotask CIs
  • Closed-loop ticketing that creates, updates, and resolves Autotask tickets from WatchGuard Cloud notifications and security events
  • Automatic license usage synchronization that feeds contracts, products & services, and billing events for accurate invoicing
  • Filtering ticket creation by product and incident type with custom status, priority, and queue routing
  • Multi-tenant management with role-based access controls designed to scale with MSP growth

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"Thanks to WatchGuard, we’ve been able to develop long-lasting client relationships, many of which have lasted 5, 10, 15, and even 20 years based on mutual trust, timely responses, and a clear value proposition that has stood the test of time."

José Luis Gomes de Faría, CEO of Tecnología Altermedios MSS

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