Streamlined Security Operations
WatchGuard Cloud + Autotask PSA
Unify WatchGuard and Autotask PSA to streamline service delivery with seamless company mapping, automated device and license data sync (model, firmware, usage) into Configuration Items (CIs), and precise Contract billing. Create tickets for critical events that require your attention, such as license renewals, new version announcements, and malware incidents. With closed-loop ticketing, each issue is tracked through a single, unified ticket, eliminating duplicates and ensuring complete visibility and control as your operations scale.
Built for MSP Growth
Support multi-tenant, multi-tier environments with robust role-based access controls (RBAC). Manage all your assets directly within Autotask PSA, automate billing processes, and stay on top of critical events that require your attention.
Seamless and Accurate Billing
Ditch spreadsheets. Sync Fireboxes, access points, firmware/OS, serials, and subscription timelines in real time. License usage aligns with allocation or consumption and fits term or subscription models, feeding contracts, products & services, and billing events for accurate, touchless invoicing on any schedule.
Boost SLA Adherence
Accelerate incident response with real-time ticket creation triggered by WatchGuard Cloud notifications. Ticket creation covers license renewals, ThreatSync incidents, Firebox thresholds, endpoint issues, Wi-Fi alerts, and AuthPoint activity. Easily filter by product and incident type and automatically route tickets to the appropriate queue with custom status and priority settings.
Simplify Your Process
Automate MSP security with WatchGuard + Autotask