Wi–Fi

Summary

WatchGuard Wi-Fi Cloud Engage will be updated starting on Saturday, October 31, 2020.

 
When

• All regions: Saturday, October 31, 2020 (12:00AM – 4:00AM PDT)

Maintenance Window

4 hours

Duration

4 hours

User Impact 

• Engage will be unavailable during the maintenance activity.
• There is no impact to customer Wi-Fi service. Access Points will continue to function and provide Wi-Fi connectivity and security.
• Captive portal splash pages will be functional for guest access.

Enhancements and Resolved Issues

• Instagram is removed from the social media plug-in configuration...

Dear Wi-Fi Cloud User,

WatchGuard values the privacy of everyone's personal data, and we take steps to ensure security and data privacy throughout our products and company infrastructure. Instagram recently announced changes to their API usage to improve the privacy and security of Instagram users. As a result of these changes, WatchGuard is making the following updates to our Wi-Fi Cloud service.

What you need to know:

• Instagram has disabled their Legacy API permissions that Wi-Fi Cloud uses in Captive Portals authentication. Wi-Fi Cloud guest users that attempt to log in with their...

Summary

WatchGuard Wi-Fi Cloud authentication services will be temporarily unavailable during hardware maintenance and upgrades on Friday, August 14, 2020.
 When

All regions: Friday, August 14, 2020 (12:00AM – 12:30AM PDT)

Maintenance Window
30 minutes

Duration
15 minutes

User Impact 

• Wi-Fi Cloud Launchpad access to management services will be inaccessible for 15 minutes during the maintenance activity.
• There is no impact to customer Wi-Fi service. Access points will still be functional and provide connectivity and security.
• Captive portal splash pages will be...

Summary
WatchGuard Wi-Fi Cloud will be upgraded to v8.9 starting on Friday, August 7, 2020.
 When

• EMEA region: Friday, August 7, 2020 (12:00AM – 6:00AM GMT)
• AMER region: Friday, August 7, 2020 (12:00AM – 6:00AM PDT)
• APAC region: Saturday, August 8, 2020 (12:00AM – 6:00AM HKT)

Discover

• All regions: Friday, August 7, 2020 (12:00AM – 6:00AM GMT)

Maintenance Window

6 hours

Duration

4 hours

User Impact 

• Wi-Fi Cloud management services will be inaccessible during the maintenance activity.
• There is no impact to customer Wi-Fi service. Access points will still be...

Summary

WatchGuard Wi-Fi Cloud Analyze and Engage will be updated starting on Friday, June 26, 2020.
 

When

Analyze

• EMEA region: Friday, June 26, 2020 (12:00AM – 6:00AM GMT)
• AMER region: Friday, June 26, 2020 (12:00AM – 6:00AM PDT)
• APAC region: Saturday, June 27, 2020 (12:00AM – 6:00AM HKT)

Engage

• All regions: Saturday, June 27, 2020 (12:00AM – 6:00AM PDT)

Maintenance Window
6 hours

Duration
4 hours

User Impact 

• Analyze and Engage services will be unavailable during the maintenance activity.
• Captive portal splash pages will be unavailable for up to 15 minutes...

Summary:

WatchGuard Wi-Fi Cloud will be upgraded to version 8.8.3 starting on Friday, June 5, 2020.

When:

• AMER region: Friday, June 5, 2020 (12:00AM – 6:00AM PDT)
• EMEA region: Friday, June 5, 2020 (12:00AM – 6:00AM GMT)
• APAC region: Saturday, June 6, 2020 (12:00AM – 6:00AM HKT)

Discover

• All regions: Friday, June 5, 2020 (12:00AM – 6:00AM PDT)

Maintenance Window: 

• 6 hours

Duration: 

• 4 hours

User Impact:

• Wi-Fi Cloud management services will be inaccessible during the maintenance activity.
• There is no impact to customer Wi-Fi service. Access Points (AP) will still...

Summary: 
WatchGuard Wi-Fi Cloud Analyze, Engage, and the Customer Provisioning Portal (CPP) will be updated starting on Friday, April 24, 2020.

When: 

Analyze
EMEA region: Friday, April  24, 2020 (12:00AM – 6:00AM GMT)
AMER region: Friday, April 24, 2020 (12:00AM – 6:00AM PDT)
APAC region: Saturday, April 25, 2020 (12:00AM – 6:00AM HKT)

Engage
All regions: Friday, April 24, 2020 (12:00AM – 6:00AM PDT)

CPP
All regions: Saturday, April 25, 2020 (1:00AM – 2:30AM PDT)

Maintenance Window: 
6 hours

Duration: 
4 hours for Analyze and Engage
1 hour for CPP

Impact: 

• An...

Today’s users demand fast and secure Wi-Fi connectivity no matter where they are. When you have a building full of demanding Wi-Fi users, you need a simple way to manage, monitor, and troubleshoot issues whenever they arise. When you manage the AP225W wall plate access point in the Wi-Fi Cloud, you have access to a complete set of Wi-Fi visibility, troubleshooting, and network health features. Discover the answers to happy Wi-Fi users and productive IT with the AP225W!

AP225W Features and Specifications:

• Secure, wall-flush installation with mounting bracket included
• Electrical pass...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Launchpad services will be updated starting on Monday, February 3, 2020 for required maintenance.
 When:

Analyze
EMEA region: Monday, February 3, 2020 (12:00AM – 6:00AM GMT)
AMER region: Monday, February 3, 2020 (12:00AM – 6:00AM PST)
APAC region: Tuesday, February 4, 2020 (12:00AM – 6:00AM HKT)

Engage
All regions: Monday, February 3, 2020 (12:00AM – 6:00AM PST)
 

Maintenance Window: 6 hoursDuration: 4 hoursUser Impact:

• Analyze and Engage services will be unavailable during the maintenance activity.
• Captive...

Thank you everyone who spent the extra time out of their busy schedules to provide their feedback on our Basic Wi-Fi package changes that occurred in 2019.  Your effort, input, and passionate statements are very valuable and truly help the Wi-Fi team at WatchGuard weigh our decisions.  So please, keep it coming.  This post is to inform you of a recent change to Basic Wi-Fi packages directly influenced by your feedback.  

WatchGuard’s Access Point (AP) product line includes a high-quality family of AP hardware platforms and a choice of three different packages.  Each package uniquely...