Knowledge Base Digest - September 2024

WatchGuard has a substantial library of product documentation, which continues to grow as we release new products and add new features. Our documentation and other resources provide answers to many technical questions, but it can sometimes be time-consuming to find the exact information you need. 

 The WatchGuard Support and Product Training & Publications teams are pleased to announce a new AI-powered experience that makes it easier to get detailed answers when you search technical documentation or submit support cases. 

This solution uses AI and machine learning technologies to embed generated answers in the Technical Search and Support Case creation interfaces. Now, when you create a support case or ask a question in Technical Search, you could see an AI response generated from our technical documentation and other content. With GenAI, we take your query and quickly generate an answer with citation links to official sources of truth. If you still want to create a case with our Support team, this solution also gives our expert Support technicians a head start on troubleshooting.

We encourage you to share feedback with us using the feedback methods available in the UI. Your feedback will help us to create new content to address specific questions, identify errors and omissions, and over time will improve AI-generated responses for all users.

We are committed to improving the customer experience and look forward to hearing your feedback and suggestions!

Articles

• Error "import failed 400 invalid platfom" occurs when you move a configuration to a new Firebox model
• How does the Endpoint Security layered detection model provide protection against malware?
• Mobile VPN with SSL Client v12.11.4 mini browser page remains open, even after a successful SAML authentication to Microsoft Entra ID.
• Operators with custom roles cannot access the UI for AuthPoint, FireCloud, or cloud-managed Firebox policies
• ThreatSync+ Limitation Phase FAQ

Known Issues

• Endpoint Security issue when AutoPlay on removable storage devices is manually disabled from the Windows Registry
• BOVPN tunnel cannot be established when authentication method set to None in Phase 2 proposal
• Fault reports are not generated after a system crash
• When split tunnel VPN is configured, Mobile VPN with SSL Client v12.11.4 users cannot get access to Internet
• AuthPoint gives error code 201.015.010 for the logon app when users authenticate offline or with Forgot Token mode
• Dark mode in WatchGuard Cloud does not show correctly
• Cannot navigate past first page of Firebox Detail reports in WatchGuard Cloud
• Web Access Control in Endpoint Security prevents connection to the Firebox SSL VPN client

New Video Tutorials

• How to Fix License Overallocation video:
  https://youtu.be/1HfgyeoGBeU 

Articles

• Evil Twin access points not correctly detected by Airspace Monitoring
• How to use device folders in WatchGuard Cloud
• Wireless Fireboxes or WatchGuard access points managed by WatchGuard Cloud classified as Rogue AP in Wi-Fi Cloud WIPS
• Configuration verification failed error message when you attempt to deploy a Firebox configuration in WatchGuard Cloud
• Move a cloud-managed Firebox between Service Provider accounts
• Which Fireboxes have a TPM chip for secure registration with WatchGuard Cloud
• Mobile VPN with IPSec Client connection issues via Wi-Fi on Windows 11 24H2
• Bandwidth limitation when both PoE ports 6 and 7 are used at the same time on the Firebox T185
• Power cord specifications for the Firebox T185
• Firebox T185 does not power on immediately after you power the device off

Known Issues

• Increased Firebox disconnects from WatchGuard Cloud
• Unable to send Firebox fault reports to WatchGuard
• Interface Overflow Multi-WAN failover mode ignores thresholds and passes traffic on another interface on the Firebox T185
• Policy Manager v12.11.3 disables Security Services Statistics logging
• Unable to configure an Authentication Server within the Mobile VPN with IKEv2 configuration in Policy Manager
• Dark Web Credential Monitoring service shows all reported breaches for your email
• Email alerts not sent for credential breaches on dark web reported by WatchGuard
• Access point connects to speedtest.net on boot up
• Mobile VPN with SSL Client v12.11.3 SAML connections fail after WebView2 v139 update
• Fireboxes that run Fireware v12.5.12 disconnect from WatchGuard Cloud after feature key synchronization
• Traffic fails to pass though a BOVPN IKEv1 or IKEv2 tunnel if the tunnel route type is set for a host range of IP addresses