Knowledge Base Digest - September 2024
01 October 2024
Product and Support News
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Knowledge Base Digest - September 2026
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Knowledge Base Digest - September 2026
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- Cannot open or view incidents in WatchGuard Endpoint Security
- WPA2 Enterprise with PMF required displays as WPA3 Enterprise in access point logs
- Traffic monitor might not display all logs compared to Log Server and Dimension
- How to view detailed traffic information for the Anomalous Traffic By Event Type chart in WatchGuard NDR
- New OAuth requires updated access for existing CloudDR integrations with Microsoft 365
- Firebox intermittently disconnects from WatchGuard Cloud
- Troubleshoot intermittent website access and slowness caused by MTU size issues
- macOS Golden Gate 27 software compatibility
Known Issues
- Cannot add a user to the SSLVPN-Users group in Fireware Web UI
- Added network interfaces on cloud-managed Firebox Cloud instances cannot be enabled
- AutoElevate fails when the AuthPoint Logon app is installed
- Cannot use secondary external IP addresses for BOVPN gateways on Firebox Cloud
- Saving a configuration change through Policy Manager restarts the SNMP agent and resets system uptime
- FireboxV on Proxmox VE does not boot if the disk uses SCSI
- Mobile VPN with SSL fails to connect on Apple Silicon Macs after you upgrade to macOS 27
- Add Device wizard hangs at the passwords step when you use Dark theme
- DHCP failures in Client Journey during access point roaming
- CloudDR integration with HaloPSA trial environment fails
- Issues occur on the Policies page in WatchGuard Cloud in Dark mode
- Not able to enable or disable a policy with the Firebox Firewall Policies API
- BSOD in Endpoint Security Elite with use of voice and video applications
- Endpoint Security Error: The specified Advanced Visualization Tool account doesn't exist
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Knowledge Base Digest - August 2026
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Knowledge Base Digest - August 2026
Articles
- Use Mobile VPN to securely access devices with internal management interfaces such as Dell iDRAC or HPE iLO
- CyGlass Migration Tutorial for Partners
- Certificate Validation Errors with GoDaddy Certificates After the R1 Root Certificate Transition
- WatchGuard Firebox Performance Testing Overview
- Unable to deploy a Firebox Cloud instance in Microsoft Azure because of Azure VM capacity limitations
- Botnet Detection blocks Claude.ai
- Expiration of the CC Signet - RootCA certificate in the Trusted CA for Proxies store
Known Issues
- WatchGuard Cloud users with a custom operator role cannot view or manage devices
- Mobile VPN with L2TP tunnel fails to establish on a tagged VLAN external interface
- Tenable vulnerability scanner flags WatchGuard access points with mDNS detection remote network on UDP port 5353
- WatchGuard SaaS DR search filters do not work as expected for Microsoft 365 ID Access Logs
- Email Notifications in WatchGuard Cloud do not include a UTC label or time zone indicator in the time stamp
- Mobile VPN users cannot authenticate to a Firebox with LDAPS authentication
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Knowledge Base Digest - July 2026
Article
Knowledge Base Digest - July 2026
Articles
- How devices become active in NDR
- Does AuthPoint support the WS* protocols
- Endpoint Security identifies legitimate ScreenConnect installations as malware
- WatchGuard access points reported as Evil Twin and suspected Rogue APs
- Who pays for shipping for my RMA?
- If I do not send back the defective product for my RMA within 15 days will I be charged?
Known Issues
- Endpoint Security blocks emails sent through QuickBooks
- IPv6 Policy-Based BOVPN traffic can not pass through a tunnel with a zero route destination
- NDR Executive Summary Report Threat Detection Detail section shows no Smart Alerts
- Price list does not yet contain updated NDR product names
- Password length in the Firebox Authentication Portal is limited to 63 characters
- Dashboard firmware upgrades widget shows a different device count than the Firmware Upgrades page
- Integrations in CloudDR fail for delegated accounts
- RADIUS user authentications fail with the AuthPoint Gateway v7.5.0
- When you create an external VLAN in Fireware Web UI, it adds all external interfaces to multi-WAN
- Cannot deploy access point configuration changes due to "Cannot get response from TWE daemon" error
- The page does not load when I connect to a webserver through FireCloud
- DHCP service stops responding after changes to interfaces used by VLANs
- Performance issues with WatchGuard Endpoint Security v8.00.26.0001
- Deployment fails when Mobile VPN with IKEv2 is configured as a split tunnel to an internal network with IPV6 enabled