Knowledge Base Digest - September 2024
01 October 2024
Product and Support News
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Knowledge Base Digest - February 2026
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Knowledge Base Digest - February 2026
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- Error when you move a configuration to a new Firebox model
- Error message when saving configuration from a wireless Firebox with single radio to a wireless Firebox model with dual radios
- Firebox allows VPN connection before Network Access Enforcement rejects the connection
- ThreatSync+ NDR log data retention period
- Disable a FireCluster or remove a Firebox from a FireCluster to be a standalone device
- After AP130 or AP330 downgrade from access point firmware v3.1 to v2.7, SSIDs do not broadcast and Airspace Monitoring stops working
- AuthPoint Agent for RDWeb fails to install with an Error Message That Says RD Web is Not Installed
- Office 365 login fails with an error that says Sign-in blocked by federated token validation policy
- How access points managed in WatchGuard Cloud scan and choose channels with automatic and dynamic channel selection
- New AuthPoint users do not receive the token activation email
- New features, enhancements, and stability and performance improvements in firmware v3.1 for AP130 and AP330 devices
- Updates to WatchGuard Endpoint Security product names on 1 April 2026
Known Issues
- Default WatchGuard Authentication Policy for fully-managed Firebox reverts to default settings after you edit and save the policy
- Staggered reboot times conflict when access points are unsubscribed and re-subscribed to an access point site
- DHCP reservation MAC addresses with uppercase characters do not work
- Mobile VPN with SSL Client v2026.1 SAML connections fail
- Firebox T145 repeatedly reboots after the installation of Fireware v2026.1
- FireCluster primary cluster interface shows down in the Web UI system status on wireless Fireboxes
- Endpoint Security PSANHOST.EXE service crashes after Sleep, Suspension, or Hibernation state
- The MDR Services toggle in WatchGuard Cloud incorrectly shows as disabled
- Endpoint Security BSOD caused by NNSHTTP.sys
- Endpoint Security BSOD caused by NNSPRV.sys
- Endpoint Security local console crashes due to certain .NET parameters
- BSOD on VPN servers caused by endpoint protection network interception drivers
- Dell Pro Max 16 laptops with IPSec Mobile VPN Client installed lose Internet access after reboot
- Elevated fan noise on M395, M495, M595, and M695 Fireboxes
- Cannot download support snapshot for a FireCluster from WatchGuard Cloud
- Bandwidth Meter shows network traffic spikes on Firebox network interfaces
- Content Inspection with an ECDSA Proxy Authority certificate triggers Firefox NSS error: "SEC_ERROR_REUSED_ISSUER_AND_SERIAL"
- SNMP queries for Policy MIB OIDs fail with a large number of policies
- Unexpected results in WatchGuard Cloud Log Search when search criteria includes a wildcard character
- ThreatSync+ NDR "Unexpected Inbound Connection" false positive policy alerts
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Knowledge Base Digest - January 2026
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Knowledge Base Digest - January 2026
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- Download MSP Authorization Form to authorize WatchGuard MDR to access CrowdStrike tenant
- Firebox Cloud support for TLS v1.2 for Azure Blob Storage
- ThreatSync+ NDR sFlow sample size
Known Issues
- Edge browser with strict tracking prevention cannot access WatchGuard Cloud Resource Center
- Mobile VPN with SSL connections fail when Firebox has FIPS mode enabled
- Gateway AntiVirus remains enabled on Outgoing core policy after downgrade to Standard Support license
- RADIUS authentication with a Firebox fails when the group name includes a \
- Cannot download snapshot or PCAP files for a Firebox from WatchGuard Cloud
- Operators with custom roles cannot view or manage authentication domains
- In MDR Managed Services portal, WatchGuard Agent page does not show the correct status
- T185 or M295 FireCluster member reboot results in unresponsive cluster member
- WatchGuard Cloud scheduled report missing data from 4 - 10 January 2026
- Traffic does not pass over a BOVPN tunnel after a FireCluster failover
- M295 FireCluster upgrade from WatchGuard Cloud fails to upgrade both cluster members
- T85-PoE, M290, M390, and M590 Fireboxes can fail to upgrade firmware and update security service signatures
- Trusted CA for Proxies certificates shows expired certificates
- When an IDS scans the Firebox, the block failed logins feature blocks 127.0.0.1
- VPN tunnel traffic directed through an HTTPS Policy causes reboot of Firebox T125 and T145
- UDP fragmentation over a BOVPN VIF does not work correctly on T125 and T145 causing authentication failure
- Slow BOVPN with VIF performance on Firebox T125 and T145
- Cannot log in to Firebox after downgrade from Fireware v2026.1 to v2025.1.4 or lower and Wi-Fi 7 802.11be configured
- Slow VPN performance with several BOVPN and Mobile VPN active tunnels on T115-W, T125, T145
- Slow upload/download speeds on T125/T145 when eth0 is the external interface
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Knowledge Base Digest - December 2025
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Knowledge Base Digest - December 2025
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- WatchGuard access point might lose connection to WatchGuard Cloud after certificate upgrade
- AuthPoint Audit Logs Show Successful Authentication for Failed Logins with the Agent for Windows
- Local AuthPoint Users Show as WatchGuard Cloud Directory Users
- AP shows inactive status and cannot connect to Wi-Fi Cloud
- What to do if you lose the Dimension administrator password
- ThreatSync incidents and blocked and trusted access points not available in WatchGuard Cloud after account merge
- Wireless clients cannot access domains in the Walled Garden before they authenticate to a Captive Portal
- Download and Run PSInfo
- AP125, AP225W, AP325, AP327X, or AP420 managed by Gateway Wireless Controller with Discovered status cannot be paired
- Use a PowerShell script to prepare Microsoft Azure CSPM for integration with WatchGuard MDR
- Use an AWS CloudFormation template to integrate AWS CSPM with WatchGuard MDR
- Legacy installer for WatchGuard Connection Manager for FireCloud no longer supported
- AuthPoint Logon app compatibility with macOS 26.2
- Recommended number of VLANs for Firebox hardware models
- WSM Installer - There is insufficient disk space to complete the operation
Known Issues
- Valid search query for specific groups might not save in Directory Sync Advanced Filter settings
- Traffic fails through an established BOVPN tunnel when you enable IPS
- Large UDP packets do not pass over BOVPN VIF tunnel
- Manage endpoints in WatchGuard Cloud requires Endpoint Security permissions
- Scheduled report files are not available for download from the report history in WatchGuard Cloud
- Mobile VPN with SSL requires admin installations - SAML login fails with white screen and error
- Live Status > Blocked Sites page might not load the list of blocked sites if it contains many blocked sites
- Users get an error when they use the Forgot Token feature in the AuthPoint application portal
- Firebox BOVPNs in error state after upgrade to Fireware v12.11.5 or v12.11.6
- Existing Management Server template missing new Firebox models and cannot be applied
- Firebox crashes when traffic hits a proxy policy through a BOVPN tunnel
- Firebox T125, T145, and T185 drop GRE traffic across a BOVPN tunnel or BOVPN Virtual Interface