Hardware Warranty

Hardware Warranty

All WatchGuard hardware includes a one-year hardware warranty. Hardware that does not have an active Standard or Gold Support subscription and is still within the hardware warranty period qualifies for a non-advance replacement RMA. In this instance, upon approval from a WatchGuard technician, WatchGuard will request the receipt of the defective hardware prior to processing the shipment of replacement hardware. Upon receipt of the failed hardware, WatchGuard will process the shipment of replacement hardware via pre-paid, next-day airfreight to the address requested.

To obtain advance replacement, see our How to Buy page to view your model’s Standard or Gold Support renewal purchase options.

Hardware Warranty – Advance Replacement

Advance Hardware Warranty Replacement is available with an active Standard or Gold Support subscription. Once an RMA is approved by a WatchGuard technician, WatchGuard will ship replacement hardware via pre-paid, next-day airfreight to the requested address. Upon shipment of replacement hardware, customers have 15 days to return the failed hardware back to WatchGuard. If the failed hardware is not returned to WatchGuard within 15 days of the RMA shipment, WatchGuard will notify the contact associated with the account requesting the RMA and begin collections for the full amount of the replacement hardware. In addition, the account will be placed on credit hold until full payment has been received.

Premium 4-Hour RMA Service

Customers with mission-critical requirements that need replacements sooner can purchase the Premium 4-Hour RMA subscription with round-the-clock coverage. With this upgrade, a courier will deliver a replacement appliance on-site from local stocking depots within 4 hours of RMA approval by WatchGuard Support. Learn more >

Hardware Warranty – Terms and Conditions

Customers are responsible for customs fees and tariffs associated with the delivery of the replacement hardware, and return of the failed hardware, unless otherwise specified.

Routine RMA orders are filled on the day that they are received if the RMA is processed before 1:00 PM Pacific Time / 8:00 PM UTC, Monday through Friday.

Replacement hardware may be new, or like-new. In the event of hardware obsolescence, WatchGuard reserves the right to replace failed hardware with a model of like or better features and functionality.

WatchGuard will complete the transfer of the registration information and subscription services to the replacement hardware. The replacement hardware will include instructions for returning the failed hardware to WatchGuard. Please make sure that the RMA number is included with the returning shipment.

WatchGuard’s Hardware Warranty does not apply to any hardware that has been: (i) altered, repaired or modified by any party other than WatchGuard except for the replacement or inclusion of specified components authorized in, and performed in strict accordance with documentation provided by WatchGuard; or (ii) damaged or destroyed by force majeure events, accidents, power spikes or similar events, or by any intentional, reckless or negligent acts or omissions of any party. More detailed information may be found in the Hardware Guide for your model. Any failed device returned to WatchGuard with broken warranty seals will be returned to the customer as-is. Technical Support programs are not available for devices determined to be altered, repaired, modified, lost, stolen, or damaged by accident or misuse.

About WatchGuard

WatchGuard has deployed nearly a million integrated, multi-function threat management appliances worldwide. Our signature red boxes are architected to be the industry's smartest, fastest, and meanest security devices with every scanning engine running at full throttle. Why buy WatchGuard? Find out here.

 

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