WatchGuard Blog

Updating Software Agents: A Key Cyber Hygiene Practice for All MSPs

As managed service providers (MSPs) at the helm of keeping organizations secure, taking proactive steps toward cyber hygiene is more vital now than ever. Maintaining an up-to-date and healthy environment is impossible without regularly updating software agents. Updating these tools improves operational efficiency, reduces IT ticket volume, and defends against known or potential new vulnerabilities in your clients' systems.

Three key reasons why cyber hygiene this is a critical task for all modern MSP

1. Agent updates increase operational efficiencies:

Running on outdated agents can lead to increase IT ticket volume and damage control as systems and applications can get misconfigured or out of sync.  

2. Agent updates prevent system failures:

Installing updated agents helps ensure more consistent availability and delivers improved program compatibility as newer versions tend to include bug fixes and other system upgrades.  

3. Agent updates prevent security issues:

Any time our systems are out of sync or running on older versions, there is the risk of introducing vulnerabilities.  

Updates can prevent security issues and improve compatibility and program features. Software updates are necessary to keep computers, mobile devices, and tablets running smoothly -- and they may lower security vulnerabilities. 

The moral of the story is: To maintain the health and security of users, networks, and data, our systems must be in sync with the latest agent versions, and regular updates make it easy and pain-free to achieve desirable cyber hygiene. Your customers and your IT staff will thank you for enforcing this practice! 

Check out these latest blog posts on cyber hygiene for more information and learn more about how AuthPoint can help you in this task here. 

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