Hybrid SOC: The Key to NIS 2 Compliance and MSP Growth
In recent years, cybersecurity regulations have evolved to address more sophisticated cyber threats. In Europe, the NIS 2 directive is increasing pressure on managed service providers (MSPs) to ensure both technical resilience and regulatory compliance.
While 78% of private sector leaders believe cybersecurity regulations effectively mitigate risk, many still need support with compliance. This unlocks an opportunity for MSPs to provide managed compliance services, assisting customers with audit preparation and integrating security posture and readiness assessments into their MDR offerings.
SOC Models in the NIS 2 Era
A security operations center (SOC) lies at the heart of the compliance challenge and its role, structure, and strategic value are evolving fast. SOCs play a critical role in meeting NIS 2 standards, which require proactive risk management, detection, response, and coordinated incident reporting. MSPs can choose from three main SOC models:
- Internal SOC: Delivers full control but requires a high level of investment, making it a suitable model for large MSPs with dedicated resources.
- Outsourced SOC: Cost-effective and quick to deploy, but may pose challenges in terms of customer proximity, flexibility, and differentiation.
- Hybrid SOC: A balanced model in which core detection and response services are outsourced, while the MSP retains customer ownership and delivery control.
Cyber regulations are emerging as a key driver of cybersecurity investment. The hybrid model allows MSPs to scale MDR services aligned with NIS 2 while maintaining visibility and governance, positioning them as strategic cybersecurity partners.
The Formula for a NIS 2-Aligned SOC
For MSPs to meet NIS 2 demands such as 24-hour incident reporting, risk-based asset protection, and end-to-end visibility, they must align SOC capabilities with a service framework that integrates cybersecurity and compliance. This can be achieved by adopting a layered approach based on SOC models capable of supporting Managed Detection and Response (MDR) in combination with managed compliance services:
- Detection and Response Foundation: Establishing a strong detection and response foundation means deploying an MDR platform that integrates endpoint, network, and identity telemetry; leverages AI/ML-based detection, threat intelligence, and automated response; and structures alert and incident management in line with SLA and NIS 2 reporting timelines.
- SOC Deployment Models: SOC deployment can be adapted based on the MSP’s capabilities and needs. The internal model requires 24/7 access to Tier 1–3 analysts, automated detection and response tools, and integration with ticketing systems. The outsourced model involves selecting providers offering continuous monitoring, response capabilities, and compliance-aligned reporting. The hybrid model enables MSPs to retain frontline visibility and case management while leveraging provider expertise for 24/7 monitoring.
- Managed Compliance Service Add-On: MSPs can provide managed compliance services, including security posture reports, audit documentation, and regulatory response guidance.
- Service Packaging: To maximize value, MSPs should bundle their services into tiered offerings. The Essential tier should include threat monitoring; Advanced, threat hunting and compliance reporting; and Premium, fully managed NIS 2 reporting alongside full detection and response. It is also key to provide field enablement to support MSP sales teams so that they can communicate clearly on how detection and compliance converge.
By integrating SOC and compliance services, MSPs not only comply with the NIS 2 directive but also unlock new revenue streams, transforming them into compliance enablers rather than just threat responders. The hybrid model stands out for the balance it strikes between control, scalability, and regulatory alignment.
If you would like to learn more about MDR and how it can enhance your MSP business, check out the following posts on our blog:
