Knowledge Base Digest - December 2025

WatchGuard has a substantial library of product documentation, which continues to grow as we release new products and add new features. Our documentation and other resources provide answers to many technical questions, but it can sometimes be time-consuming to find the exact information you need. 

 The WatchGuard Support and Product Training & Publications teams are pleased to announce a new AI-powered experience that makes it easier to get detailed answers when you search technical documentation or submit support cases. 

This solution uses AI and machine learning technologies to embed generated answers in the Technical Search and Support Case creation interfaces. Now, when you create a support case or ask a question in Technical Search, you could see an AI response generated from our technical documentation and other content. With GenAI, we take your query and quickly generate an answer with citation links to official sources of truth. If you still want to create a case with our Support team, this solution also gives our expert Support technicians a head start on troubleshooting.

We encourage you to share feedback with us using the feedback methods available in the UI. Your feedback will help us to create new content to address specific questions, identify errors and omissions, and over time will improve AI-generated responses for all users.

We are committed to improving the customer experience and look forward to hearing your feedback and suggestions!