WatchGuard continues to serve our customers and partners, while supporting the needs of the communities in which we operate. Steps WatchGuard has taken to ensure business continuity include:
Social distancing: Mandated work-from-home has been implemented for employees who are based in our offices in Seattle (US and WatchGuard headquarters), China, Singapore, and Italy.
Travel restrictions: Following the CDC travel guidelines, WatchGuard has ceased all non-essential business travel, including travel in/out of Level 2 or Level 3 risk countries.
Production: WatchGuard confirmed supply inventory will meet forecasted needs and we continue to work with our vendors to ensure the long-term availability of all of our products.
Supply chain: We maintain daily contact with our manufacturers, freight forwarders and other points in the supply chain to assess, manage, and mitigate issues.
Service availability: We are working to ensure that all Cloud services, including WatchGuard Cloud, AuthPoint, Threat Detection and Response, Wi-Fi Cloud and DNSWatch/DNSWatchGO remain at 100% capacity during this time of increased demand.
Access to Support: Our Customer Support team remains fully operational. The team has a work-from-home/business continuity response plan for instances such as this and customers will not notice any difference in service and support.
Order administration: Our sales and order processing functions are operating as usual with all personnel working remotely and providing 100% coverage for all accounts and order processing.
Committed to Helping Businesses During COVID-19 and Beyond
You may be looking for quick and effective ways to increase remote worker security. Here is a list of measures that all businesses can consider and resources that can help you to address them:
- Scrutinize your business’s plan to continue operations while employees are out of the office
- Revise policies to communicate expectations for remote work
- Teach employees how to avoid falling victim to cybersecurity attacks while working from home
- Implement multi-factor authentication
- Expand VPN capacity as needed
- Enable secure Wi-Fi networks
WatchGuard Is Ready to Help!
We are offering free and discounted services to help companies protect their mobile workforce.
WatchGuard Passport is a bundle of user-focused security services designed to block phishing attempts, enforce web policy, and authenticate people anywhere in the world. For a limited time, WatchGuard is offering the DNS filtering and multi-factor authentication components of Passport – DNSWatchGO and AuthPoint – free for 120 days for up to 250 users.
WatchGuard FireboxV and VPN
Cloud-hosted firewalls can help to load-balance VPN traffic destined for your HQ and scale to accommodate the connections your company requires. To help you get through the surge of VPN traffic, WatchGuard is offering FireboxV licenses free for 120 days. Three mobile VPN options are supported and available to accommodate your specific needs.
To register for your free FireboxV license, please contact your WatchGuard Partner directly.