Wi–Fi

Fireware 12.5.1

WatchGuard Fireware 12.5.1 and the corresponding WSM software are now Generally Available (GA) for download from the WatchGuard software download center. This maintenance update provides changes to the ways WatchGuard access points are supported and managed, as well as resolution to issues that have been reported by customers.

For a complete listing of bug fixes and feature improvements, please refer to the release notes and the What's New in Fireware v12.5.1 PowerPoint slides.

Does this release pertain to me?

If you manage WatchGuard Access Points (APs) with the...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Analyze and Engage will be updated starting on Friday, September 6, 2019.

When:

Analyze

• APAC region: Friday, September 6, 2019 (12:00AM – 6:00AM HKT)
• EMEA region: Friday, September 6, 2019 (12:00AM – 6:00AM GMT) 
• AMER region: Friday, September 6, 2019 (12:00AM – 6:00AM PDT)

Engage

• All regions: Friday, September 6, 2019 (12:00AM – 6:00AM PDT)

Maintenance Window: 6 Hours

Duration: 6 Hours

Impact: 

• Analyze and Engage services will be unavailable during the maintenance activity.
• Captive portal splash pages...

We are happy to announce the availability of Wi-Fi Cloud 8.8. The latest version of Wi-Fi Cloud includes enhancements aimed at simplifying how you run your day-to-day business operations. 

Manage 8.8 Enhancements: 

• Discover Application Enhancements — You can now perform these tasks in Discover:
  
  • Configure SSIDs and access point device and radio settings
  • Configure WIPS settings including access point and client classifications, Authorized Wi-Fi Policies, and Intrusion Prevention
  • Monitor WIPS activity and security alerts
  • Configure, schedule, and view Wi-Fi Cloud reports       ...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud Launchpad and GO application services will be updated starting on Wednesday, August 21, 2019 for required maintenance to support the upcoming Wi-Fi Cloud 8.8 release.

When:

• AMER region: Wed, August 21, 2019 (12:00AM PDT / 7:00AM UTC)
• APAC region: Wed, August 21, 2019 (12:00AM HKT / 4:00PM Monday UTC)
• EMEA region: Wed, August 21, 2019 (12:00AM GMT / 12:00AM UTC)

Maintenance Window: 6 Hours

Duration: 4 Hours

User Impact:

• Wi-Fi Cloud management services will be inaccessible during the maintenance activity and you will be...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud will be upgraded to version 8.8 starting on Friday, August 23, 2019.

• Discover Application Enhancements — You can now perform these tasks in Discover:
  
   
  • Configure SSIDs and AP device and radio settings.
  • Configure WIPS settings including access point and client classifications, Authorized WiFi Policies, and Intrusion Prevention.
  • Monitor WIPS activity and security alerts.
  • Configure, schedule, and view Wi-Fi Cloud reports.           
    
     

• Hitless Device Firmware Update — Minimizes the downtime for wireless clients...

Hello WatchGuard Wi-Fi Cloud Users,

WatchGuard Wi-Fi Cloud will be updated starting on Tuesday, July 23, 2019 to update the SSL certificates running on all cloud servers.

When: 

• AMER region: Tuesday, July 23, 2019 (12:00AM PDT / 7:00AM UTC)
• APAC region: Tuesday, July 23, 2019 (12:00AM HKT / 4:00PM Monday UTC)
• EMEA region: Tuesday, July 23, 2019 (12:00AM GMT / 12:00AM UTC)

Maintenance Window: 6 hours

Duration: Several minutes for each server as the certificate is replaced and web services restarted.

Impact: 

• Wi-Fi Cloud management services may be inaccessible during the...

Hello WatchGuard Wi-Fi Cloud Users,

The WatchGuard Wi-Fi Cloud US regional management server mwm-wg11002.watchguard.cloudwifi.com will be restarted for maintenance activity. Only customers that use this server are affected.

When: US region only. Wednesday, July 10th, 2019 (2:00AM – 3:00AM PDT)

Maintenance Window: 1 hour

Duration: 1 hour

Impact: 

• Wi-Fi Cloud management services will be inaccessible during the maintenance activity and you will not be able to perform configuration changes. 
• There is no impact to customer Wi-Fi service. Access Points will still be functional...

Hello WatchGuard Wi-Fi Cloud Users,

The WatchGuard Wi-Fi Cloud Analyze application will be updated on EMEA regional server mgm-wg15001.watchguard.cloudwifi.com on Friday, June 14, 2019. Only customers that use this server are affected. This server did not complete the upgrade during the Analyze 5.1 update on May 31, 2019 and was rolled back to the previous version. 

When: EMEA region only. Friday, June 14, 2019 (12:00AM – 6:00AM GMT / UTC)

Maintenance Window: 6 hours

Duration: 2 hours

Impact: 

• Analyze services will be unavailable during the maintenance activity.
• Captive portal...

Hello WatchGuard Wi-Fi Cloud Users,

The WatchGuard Wi-Fi Cloud Analyze application will be updated starting on Friday, May 31, 2019. Please see details below.

When:

• EMEA region: Friday, May 31, 2019 (12:00AM – 6:00AM UTC)
• AMER region: Friday, May 31, 2019 (7:00AM – 1:00PM UTC)
• APAC region: Friday, May 31, 2019 (4:00PM – 10:00PM UTC)

Maintenance Window: 6 hours

Duration: 2 hours

Impact:

• Analyze services will be unavailable during the maintenance activity.
• Captive portal splash pages will be unavailable for up to 15 minutes during the upgrade. Guest Wi-Fi users who...

Dear Wi-Fi Cloud User,

WatchGuard values the privacy of everyone's personal data. We take steps to ensure security and data privacy throughout our products and company infrastructure. Facebook recently announced new compliance requirements that went into effect on August 1, 2018 about the storage and use of opt-in demographic profile information (age and gender) collected from guest Wi-Fi users. 

What you need to know:

• Wi-Fi Cloud currently fetches the profile data of opt-in guest Wi-Fi users from several social media plug-ins (Facebook, Twitter, LinkedIn, Instagram, and FourSquare)...