Upcoming Compliance Requirement for Partners Using Our APIs

As MSPs grow, notification management can quickly become fragmented. Alert rules, recipients, and customer-specific configurations span multiple accounts, creating repetitive work and increasing the risk that critical events reach the wrong team or no one at all. 

WatchGuard Cloud’s new Centralized Notification Management for Email Alerts feature gives Service Providers one place to create, assign, and manage notification profiles across their customer base. The result is faster administration, more consistent alerting, and greater confidence that the right people receive the right information. 

In the past, partners had to configure alert rules and email recipients customer by customer, making it difficult to see which notifications were active, who received them, and where updates were needed. 

With centralized notification management, Service Providers can create and manage email notification profiles from one place. For example, partners can build profiles for renewals, ThreatSync incidents, or other solution-specific alerts, then assign the right recipients, such as SOC teams, operations teams, or account managers. 

Instead of repeating the same setup for every customer, partners can standardize notification workflows, reduce manual effort, and ensure the right teams are alerted to the right events across their managed environment. 

Help WatchGuard Define What’s Next 

Your ideas help define what comes next. The Idea Portal gives you a direct line to the WatchGuard product team, so you can help influence the future of WatchGuard Cloud. 

Through the Idea Portal, you can: 

• Submit ideas and product feedback directly from WatchGuard Cloud  
• Upvote ideas you want prioritized  
• Track idea status as it moves from “Under Review” to “Released”  
• Engage in the roadmap and influence what gets built next  

To visit the Ideas Portal in WatchGuard Cloud, navigate to Resources > Give Feedback. Let’s build together!  

Growth can make service provider operations harder to manage. Acquisitions, partner relationships, and expanding subscriber environments often create separate accounts, fragmented visibility, and disconnected workflows. 

WatchGuard Cloud’s new Service Provider to Service Provider Delegation feature, now in beta, helps simplify that complexity. It gives tier-1 Service Providers a more centralized way to manage delegated environments, streamline administration, and scale operations. 

With delegated access, one Service Provider can request permission to manage another Service Provider account directly in WatchGuard Cloud. Once approved, partners can centrally manage configurations, inventory, licenses, and subscriber accounts across delegated environments without constantly switching between separate accounts. 

This is especially valuable for providers acquiring other companies, consolidating operations, or managing multiple partner relationships. Instead of fragmented visibility and disconnected workflows, Service Providers can bring more subscribers, licenses, and inventory into one operational view. 

The result is cleaner management, better scale, and easier administration across larger service provider ecosystems. 

Join the WatchGuard Beta Program! 

Participate in the WatchGuard beta program to get hands-on experience and the opportunity to provide advanced feedback on the latest features.  

Help WatchGuard Define What’s Next 

Your ideas help define what comes next. The Idea Portal gives you a direct line to the WatchGuard product team, so you can help influence the future of WatchGuard Cloud. 

Through the Idea Portal, you can: 

• Submit ideas and product feedback directly from WatchGuard Cloud  
• Upvote ideas you want prioritized  
• Track idea status as it moves from “Under Review” to “Released”  
• Engage in the roadmap and influence what gets built next  

To visit the Ideas Portal in WatchGuard Cloud, navigate to Resources > Give Feedback. Let’s build together!

Rai™ is the AI experience of the WatchGuard Unified Security Platform. Built specifically for MSPs, she continuously investigates security activity, correlates signals across environments, and helps security teams focus on the decisions that require human judgment while reducing the effort spent on manual investigation.

Rai Analyst is  available for Service Providers using ThreatSync in WatchGuard Cloud from June 25th.

Start with the Daily Brief

The first thing you'll see when opening Rai is the Daily Brief.

The Daily Brief provides a clear summary of security activity across your environment, including:

• What happened
• Actions that were taken
• Incidents requiring attention
• Key operational performance metrics

This allows you to quickly understand what occurred across your managed environments without manually reviewing individual alerts or events.

Operational Visibility in Rai Home

Rai Home also provides key performance indicators that help measure security operations and communicate value to customers.

Available metrics include:

• Mean Time to Detect (MTTD)
• Mean Time to Contain (MTTC)
• Signal-to-Incident Ratio
• Automated Containment Rate

These metrics provide visibility into how effectively incidents are detected, investigated, and contained while helping demonstrate operational performance over time.

Getting Started

If you're already using ThreatSync in WatchGuard Cloud, simply open Rai from the navigation menu and review your Daily Brief.

Within minutes, you'll have a consolidated view of security activity, incident prioritization, and operational performance across your managed environments—helping you spend less time investigating and more time focused on meaningful response.