Knowledge Base Digest - July 2025
04 August 2025
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Articles
- Custom Operator Roles (RBAC) - Enable and Disable Application Support
- Custom Operator Roles (RBAC) - Frequently Asked Questions for Application Enable and Disable
- Incident changes that update the "Last Update" field on the ThreatSync Incident Details page
- Use Ping and TCPDump diagnostics to determine Firebox interface MTU
- Cannot download access point packet capture PCAP file from WatchGuard Cloud
- Why don't I see the MDR reports for WatchGuard Total MDR in the Managed Services portal?
- Cannot disable FIPS mode on an unsupported Firebox device model
- Wireless clients not in MAC Access Control list can still see the SSID broadcast from a wireless Firebox
- Temporary discrepancy for Dark Web Monitor dates
Known Issues
- Device Control in Endpoint Security does not block some USB-connected hard drives
- Error when you create a Subscriber account with a specified account group: Unable to add account
- Policy Manager does not retain Geolocation action changes made in a policy
- When I close my mac computer, MFA is not required when I open it
- Compatibility Issue with Wintun Userspace Tunnel VPN and Endpoint Security
- Cannot connect to wireless SSID with QR code if there is a semicolon in the SSID passphrase
- Traffic cannot pass over IPSec BOVPN tunnel on Firebox M270 and M4800/M5800 with SHA2-384 and AES
- MDR Managed Services portal > Detections page does not show ThreatSync+ NDR detection details for APAC customers
- MDR Managed Services portal > Connections > Service Status page does not show Firebox and AuthPoint connections for APAC customers
- Access Portal does not load after upgrade to Fireware v12.11.3
