Knowledge Base Digest - September 2024

Articles

• How do I configure an RMA replacement access point?
• Submit feedback and feature requests through the WatchGuard Idea Portal

Known Issues

• When updates to an AD or LDAP authentication domain are made, advanced filters are removed
• Firebox crashes when HTTP traffic hits an HTTP-proxy policy over a Mobile VPN with IKEv2 tunnel
• WatchGuard Mobile Security app - Disable App Hibernation or Ignore Battery Optimizations permission issues on Android 12 or higher
• Arm LED indicator light flashing red on Firebox
• Operators with custom roles cannot access the UI for AuthPoint, FireCloud, or some cloud-managed Firebox configurations
• Mobile VPN with SSL routing issue on LA or VLAN interfaces with secondary IP
• AuthPoint authentication server is not available for cloud-managed Firebox
• Unable to apply deployment when DHCP option 150 contains multiple IP addresses
• Cannot update feature key in Policy Manager when you move FireCluster configuration to new Firebox hardware model
• Endpoint details for an endpoint with FireCloud shows Error #1
• Untagged VLAN fails when VLAN 1 is tagged on the same interface
• Firebox appears unresponsive and one or more network interfaces do not process traffic
• Only one tagged VLAN works when there are multiple tagged VLANs on an interface
• Conditional DNS forwarding refuses queries on internal interfaces with DNSWatch enabled
• VIF traffic denied as unhandled when you use default BOVPN allow policies

Updated Video Tutorials

• Get Started with WatchGuard Licensing video:
  https://youtu.be/1gQIYmwFVr0
• Get Started with ThreatSync video:
  https://youtu.be/xL8GtQyqpb0 

WatchGuard has a substantial library of product documentation, which continues to grow as we release new products and add new features. Our documentation and other resources provide answers to many technical questions, but it can sometimes be time-consuming to find the exact information you need. 

 The WatchGuard Support and Product Training & Publications teams are pleased to announce a new AI-powered experience that makes it easier to get detailed answers when you search technical documentation or submit support cases. 

This solution uses AI and machine learning technologies to embed generated answers in the Technical Search and Support Case creation interfaces. Now, when you create a support case or ask a question in Technical Search, you could see an AI response generated from our technical documentation and other content. With GenAI, we take your query and quickly generate an answer with citation links to official sources of truth. If you still want to create a case with our Support team, this solution also gives our expert Support technicians a head start on troubleshooting.

We encourage you to share feedback with us using the feedback methods available in the UI. Your feedback will help us to create new content to address specific questions, identify errors and omissions, and over time will improve AI-generated responses for all users.

We are committed to improving the customer experience and look forward to hearing your feedback and suggestions!

Articles

• Error "import failed 400 invalid platfom" occurs when you move a configuration to a new Firebox model
• How does the Endpoint Security layered detection model provide protection against malware?
• Mobile VPN with SSL Client v12.11.4 mini browser page remains open, even after a successful SAML authentication to Microsoft Entra ID.
• Operators with custom roles cannot access the UI for AuthPoint, FireCloud, or cloud-managed Firebox policies
• ThreatSync+ Limitation Phase FAQ

Known Issues

• Endpoint Security issue when AutoPlay on removable storage devices is manually disabled from the Windows Registry
• BOVPN tunnel cannot be established when authentication method set to None in Phase 2 proposal
• Fault reports are not generated after a system crash
• When split tunnel VPN is configured, Mobile VPN with SSL Client v12.11.4 users cannot get access to Internet
• AuthPoint gives error code 201.015.010 for the logon app when users authenticate offline or with Forgot Token mode
• Dark mode in WatchGuard Cloud does not show correctly
• Cannot navigate past first page of Firebox Detail reports in WatchGuard Cloud
• Web Access Control in Endpoint Security prevents connection to the Firebox SSL VPN client

New Video Tutorials

• How to Fix License Overallocation video:
  https://youtu.be/1HfgyeoGBeU