Knowledge Base Digest - September 2024
01 October 2024
Product and Support News
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Knowledge Base Digest - July 2026
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Knowledge Base Digest - July 2026
Articles
- How devices become active in NDR
- Does AuthPoint support the WS* protocols
- Endpoint Security identifies legitimate ScreenConnect installations as malware
- WatchGuard access points reported as Evil Twin and suspected Rogue APs
- Who pays for shipping for my RMA?
- If I do not send back the defective product for my RMA within 15 days will I be charged?
Known Issues
- Endpoint Security blocks emails sent through QuickBooks
- IPv6 Policy-Based BOVPN traffic can not pass through a tunnel with a zero route destination
- NDR Executive Summary Report Threat Detection Detail section shows no Smart Alerts
- Price list does not yet contain updated NDR product names
- Password length in the Firebox Authentication Portal is limited to 63 characters
- Dashboard firmware upgrades widget shows a different device count than the Firmware Upgrades page
- Integrations in CloudDR fail for delegated accounts
- RADIUS user authentications fail with the AuthPoint Gateway v7.5.0
- When you create an external VLAN in Fireware Web UI, it adds all external interfaces to multi-WAN
- Cannot deploy access point configuration changes due to "Cannot get response from TWE daemon" error
- The page does not load when I connect to a webserver through FireCloud
- DHCP service stops responding after changes to interfaces used by VLANs
- Performance issues with WatchGuard Endpoint Security v8.00.26.0001
- Deployment fails when Mobile VPN with IKEv2 is configured as a split tunnel to an internal network with IPV6 enabled
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Knowledge Base Digest - June 2026
Article
Knowledge Base Digest - June 2026
Articles
- Cannot use domain list entries with wildcards or URL path suffixes in DNSWatch in WatchGuard Cloud
- Missing dueDateTime default value in Autotask causes PSA Ticketing error in WatchGuard Cloud Audit Log message
- Encrypted Client Hello (ECH) bypasses WebBlocker settings in an HTTPS proxy policy
- Firebox Cloud support for Microsoft Azure Network Adapter (MANA)
- Client capability fields missing in authentication failure events when using WPA3
- FireCloud mobile app disconnects when I switch between wi-fi and mobile data
Known Issues
- IntelligentAV detections classified as Suspicious are not included in Malware statistics on the Device Summary page
- When I log in to a Windows computer, there is a delay before the AuthPoint MFA screen appears
- When I log in to a Windows computer, there is a delay before the AuthPoint MFA screen appears
- On the Front Panel tab in FSM, the Status and Traffic indicators do not show activity
- PPPoE discovery packets on external VLAN not marked with 802.1p priority
- SNMP OID query changes after upgrade to access point firmware v3.1 or higher
- WatchGuard access points incorrectly generate Evil Twin AP alerts
- Captive portal bypassed on IPv6 enabled networks
- Scheduled firmware upgrades do not upgrade devices when the firmware build differs
- WatchGuard Cloud does not show alerts for AuthPoint LDAP syncs if there are no changes
- Firebox M4850, M5850, M6850 cannot generate fault report after system crash
- Interface LED indicators remain lit after disabling built-in 10G, 25G, and 100G interfaces on the Firebox M4850, M5850, and M6850
- Link Aggregation (LA) does not function correctly on 25G OCP Module on Firebox M4850, M5850, M6850
- AuthPoint users get error code 402.003.315 or 400.001.303 when they authenticate with push or activate a token
- Fireware Web UI displays FireCluster monitored LAG interface status as "unavailable"
- Firebox logs frequent DIM "FOREIGN KEY / UNIQUE Constraint Failed" errors
- FireCluster file objects show "Unmatched" status for Hostile Sites and Ports with Blocked Sites List
- ConnectWise integration authentication failure loop causes memory leak
- Mobile VPN with IKEv2 profile download fails when Phase 1 settings use a DH group higher than Group 14
- Firebox T45-CW IMEI sticker label error prevents 5G cellular modem activation with provider
- FireCluster status displays "Not Synchronized" or blank in Fireware Web UI
- New passkey registration fails for SAML resources when the IdP Portal is not configured
- USB auto-restore fails in recovery mode
- Removal of VLAN on interface can cause remaining VLAN to stop responding
- Firebox M395 FireCluster identifies backup master as Idle and prevents failover from WatchGuard Cloud
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Knowledge Base Digest - May 2026
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Knowledge Base Digest - May 2026
Known Issues
- FQDN policies do not work after a Firebox reboot
- Unable to create a new external interface VLAN configuration from the local Web UI of a cloud-managed Firebox
- Cannot remove groups with long names from AuthPoint group syncs
- Cannot remove groups with long names from Zero Trust policies
- Firebox truncates RADIUS State attribute with embedded null characters
- Cannot change the order of Mobile VPN authentication servers for a cloud-managed Firebox
- Patch Management or Vulnerability Assessment show Error 29 on macOS and Linux and Error -2147020579 on Windows
- Content Inspection with self-signed or untrusted CA certificates generates warning that cannot be bypassed
- Firebox Cloud: Cannot delete SD-WAN action
- Cannot Reorder ThreatSync Automation Policies
- Helpdesk operators cannot access devices when assigned to specific account groups
- Firebox T25-W network service crashes when wireless mode set to 802.11ax on 5 GHz radio
- WatchGuard Cloud Scheduled Report History shows "Report Failed" then "Completed"