Rai Expands: WatchGuard’s Agentic AI Digital Workforce Is Now Available

At IMPACT North America, WatchGuard showcased a simple idea with significant implications for managed security: the next phase of cybersecurity AI is not only about helping people work faster. It is about expanding what the security operation itself can do.

Today, that next evolution of Rai is generally available.

Rai is WatchGuard’s agentic AI Digital Workforce, built specifically for MSPs and embedded in WatchGuard Cloud. She brings security intelligence, operational context, and supported actions together across customer environments, drawing on connected intelligence across the WatchGuard Unified Security Platform while keeping the partner in control.

Unlike a general-purpose AI assistant adapted to security, Rai is built around the way MSPs actually operate: across many customers, many environments, and an expanding set of security responsibilities.

Security AI Is Moving Beyond the Assistant

AI is changing cybersecurity on both sides of the equation. Attackers are using it to increase the speed, scale, adaptability, and coordination of reconnaissance, phishing, malware development, and increasingly agentic attack activity. Defenders are being asked to make sense of more signals across more environments with less time to act.

For MSPs, that pressure compounds across every customer they protect.

Most security AI experiences improve individual productivity: search faster, summarize information, generate content, or accelerate an isolated task. Those capabilities can be useful, but a faster analyst still faces the same limits of time and capacity.

Rai is designed around a different model: digital operational capacity.

Agentic AI enables Rai to interpret intent, reason across connected security context, apply specialized Skills, orchestrate work, and execute supported multi-step workflows. Rai is designed to increase what a team can get done without taking control away from the MSP. Permissions, policies, and control boundaries define what Rai can do and when approval is required, while human judgment remains central where customer context, business priorities, and consequential decisions are involved.

“Agentic AI changes the unit of value from answers to work completed. For MSPs, that can change the economics of security delivery: supporting more customers and taking on more security responsibilities without scaling skilled labor at the same rate. Rai is being built for that shift—to bring the right context to the work, move supported tasks toward resolution, and expand automation while keeping the partner in control.”

— Max Zeumer, Vice President, Product Management of AI & Platform, WatchGuard Technologies

From Signals to Incident Intelligence

One of the strongest examples of this shift is Rai Analyst – Incident Intelligence.

Modern security incidents rarely exist in one place. They can span signals, evidence, assets, identities, response activity, severity changes, and automated actions across multiple security domains. The challenge is not simply receiving those signals. It is connecting them quickly enough to understand the incident as a whole.

Rai Analyst connects that cross-domain context into a coherent incident story.

AI Incident Summary explains what happened, why it matters, and what requires attention. AI Actions Summary consolidates the operational response—what was done automatically, what remains pending, and what still requires a decision.

Together, they reduce the manual work of reconstructing and rewriting incident context, helping operators reach understanding faster, improve handoffs, and communicate outcomes more clearly.

Rai does not simply summarize another alert. She helps build the incident story.

One Workforce. Multiple Roles. One Natural Way to Engage.

The expanded Rai experience brings specialized roles together as one Digital Workforce.

Hey Rai is the natural-language entry point into the Rai Workforce across WatchGuard Cloud. Operators start with the outcome they need—not with the product, report, or workflow they need to find. Rai then brings the appropriate context, Skills, and supported workflows together around that request.

Rai Customer Success brings together account, service, license usage, renewal, and relevant security information to help prepare customer-ready updates, QBRs, and ongoing value conversations.

Support Help Assistant provides natural-language guidance across WatchGuard products, features, workflows, setup, and troubleshooting.

MCP Integration securely brings supported WatchGuard security data and capabilities into compatible external AI tools and workflows through the WatchGuard MCP Server, allowing WatchGuard intelligence to participate in the AI environments teams are already adopting.

Rai Auditor with Security Strength

Rai Auditor extends the Digital Workforce into continuous security assessment across the WatchGuard-protected environment—identifying weakening protection, prioritizing risk, and guiding improvement.

Security Strength complements that work by making findings, priorities, and measurable risk-mitigation progress visible, helping MSPs focus action and demonstrate how protection improves over time. Security Strength is coming soon, further expanding the Rai Auditor experience.

Built on Connected WatchGuard Intelligence

Agentic AI becomes more useful when it has the context required to reason effectively.

Rai draws on continuously evolving WatchGuard security, posture, and operational intelligence across the Unified Security Platform. That connected context strengthens investigation, prioritization, assessment, and the multi-step work Rai can support.

The relationship works in both directions: every additional WatchGuard capability can strengthen the context available to Rai, and Rai increases the value of that context by connecting it and turning intelligence into operational work.

Every product strengthens Rai. Rai strengthens every product.

What This Means for Managed Security

For MSPs, agentic AI creates a path beyond a purely human-scaled operating model—helping increase what teams can get done without taking control away from the MSP.

It can help teams apply expertise more consistently across customer environments, reduce the friction of fragmented workflows, understand incidents faster, and shift more supported operational work to digital capacity—while preserving human authority over consequential decisions.

For the organizations those MSPs protect, the impact is equally practical: stronger incident context, more continuous attention to security posture, clearer communication, and security operations better equipped to keep pace with a threat environment increasingly moving at machine speed.

That is a larger ambition than adding another AI assistant to the security stack.

It is about changing the operating model.

The Next Evolution of Rai Is Available Now

Following its showcase at IMPACT North America, the expanded Rai Digital Workforce is now generally available to eligible WatchGuard partners through WatchGuard Cloud.

This is the next step in WatchGuard’s vision for an agentic AI Digital Workforce built specifically for the way MSPs operate—and for a security model that can keep pace as threats, customer environments, and operational demands continue to evolve.

Explore Rai on WatchGuard.com to learn more.

See more from WatchGuard IMPACT.