From Detection to Decisions: What's New in ThreatSync and Rai Analyst

Security Operations Need More Than Another Alert

Security teams are managing more endpoints, identities, networks, and security events than ever. Each control adds valuable protection, but the work of connecting its signals, explaining incidents, and deciding what needs attention often falls to analysts.

That is why the next evolution of WatchGuard ThreatSync and Rai Analyst matters. ThreatSync provides the foundation for cross-product detection, correlation, incident management, and coordinated response. Building on that foundation, Rai Analyst brings AI-powered understanding into everyday security workflows.

Together, they make three capabilities especially valuable: connected incident context, AI-powered incident understanding and guidance, and a clear daily view of security operations. The goal is not simply more data. It is less manual work, better decisions, and greater capacity to protect customers.

1. ThreatSync Connects Signals into Incidents

Threats rarely stay within one security domain. Suspicious endpoint activity, unusual firewall communications, and unexpected identity events may be related—even when they originate in different products.

Traditionally, analysts must switch consoles, compare timestamps, and reconstruct that relationship themselves. ThreatSync helps change the starting point by correlating related signals from supported WatchGuard security products into incidents and supporting coordinated response workflows.

Instead of presenting isolated detections, it brings relevant evidence and affected entities into a connected incident view. Analysts can focus on the relationships that matter without having to build the story from scratch.

This is also an important platform advantage: broader endpoint, network, and identity coverage can contribute richer context. ThreatSync connects the signals; Rai Analyst uses the resulting incident intelligence to make it easier to understand.

2. Rai Analyst Explains Incidents and Supports Next Steps

Correlation is essential, but it is not the end of the investigation. A connected incident can still contain technical evidence, response records, and questions that require expert judgment.

Rai Analyst helps turn that information into a more accessible operational narrative. AI Incident Summary explains what happened, why it matters, and which users or assets may be involved. AI Incident Recommendations help analysts consider potential next steps using the available incident context. AI Actions Summary clarifies which response actions have already been performed and which remain pending.

These capabilities address three frequent sources of effort: interpreting technical evidence, identifying possible next steps, and reconstructing response status. They help teams reach an informed assessment more quickly while keeping analysts responsible for validation and decision-making.

The distinction matters: ThreatSync correlates incidents and supports response; Rai Analyst explains the context and helps people navigate the work that follows.

3. AI Daily Summary Brings the Bigger Picture Together

Security teams also need answers before opening an individual incident. What happened overnight? Which incidents need attention? What response activity has already taken place?

Rai's AI Daily Summary, delivered through the Daily Brief, provides a natural-language overview of recent security signals, incidents, and response activity. Instead of beginning the day by piecing together multiple dashboards, analysts start with a clearer operational picture.

They can then move from that overview into relevant ThreatSync incidents, Rai-generated summaries, recommendations, and action status. Daily visibility and incident-level understanding become parts of the same workflow.

The Business Impact: More Capacity, Better Service

These advances are particularly meaningful for managed service providers. Every additional customer brings more devices, users, telemetry, and potential incidents. If investigation work grows at the same pace, so does pressure to hire.

By reducing the manual effort of correlation, interpretation, handoffs, and reporting, ThreatSync and Rai Analyst can help existing teams manage a growing workload more consistently. Analysts can devote more attention to complex threats, customer communication, and decisions that require human expertise.

For MSPs, the opportunity is practical: support more customers, deliver clearer and more consistent security services, and scale operations without requiring proportional increases in headcount. These are operational benefits, not a promise that every incident will be automatic.

See ThreatSync and Rai Analyst in Action

This demo illustrates correlated incidents, Rai's AI-generated explanation and recommendations, and the Daily Brief.

Connected Intelligence Is the Next Step

This evolution is about making security intelligence useful at the point of work. ThreatSync connects detections and supports coordinated response. Rai Analyst adds explanations, recommendations, visibility into actions, and a daily operational overview.

Together, they help teams move from fragmented signals to informed action—with less repetitive effort and more capacity to deliver better protection at scale.

More efficient teams. More customers protected. Better security services. Your team, multiplied.

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