Thank you everyone who spent the extra time out of their busy schedules to provide their feedback on our Basic Wi-Fi package changes that occurred in 2019. Your effort, input, and passionate statements are very valuable and truly help the Wi-Fi team at WatchGuard weigh our decisions. So please, keep it coming. This post is to inform you of a recent change to Basic Wi-Fi packages directly influenced by your feedback.
WatchGuard’s Access Point (AP) product line includes a high-quality family of AP hardware platforms and a choice of three different packages. Each package uniquely addresses the needs of certain market segments offering businesses the highest value and best fit to their needs:
- Total Wi-Fi: Use WatchGuard Wi-Fi Cloud for AP management, WIPS security to enable a Trusted Wireless Environment, intelligent visibility and remote troubleshooting. Plus, you also get access to additional tools for guest user engagement, location-based analytics, social media integration, captive portals, and splash page design. Suitable for deployments of all sizes and uses.
- Secure Wi-Fi: Use WatchGuard Wi-Fi Cloud for AP management, WIPS security to enable a Trusted Wireless Environment, intelligent visibility and remote troubleshooting. Suitable for deployments of all sizes and uses.
- Basic Wi-Fi: Use the Gateway Wireless Controller on a WatchGuard Firebox to manage APs suitable for small deployments under 20 APs with lightweight use.
Included with all Wi-Fi packages is 24/7 phone and email technical support, RMA replacement service, and software updates.
In September 2019 we released a project which included several enhancements to our APs including disabling management of APs with expired Basic Wi-Fi packages in the Gateway Wireless Controller (GWC).
After a lot of discussion and analysis of your feedback, we have removed the management restrictions of Basic Wi-Fi packages: Expired Basic Wi-Fi APs will now still be able to be managed from the Gateway Wireless Controller (including current and End of Life APs).
On behalf of the Wi-Fi team at WatchGuard, we would like to express our gratitude for those that shared their feedback with us as well as all partners, administrators, and customers of our Wi-Fi product line. I encourage you all to continue sending your great ideas to the online user forum. We read them all, we really do.
Ryan Orsi & Your WatchGuard Wi-Fi Team
Director Product Management, Wi-Fi