A New Era for Managed Security Services
As cyber threats intensify, organizations are reevaluating their providers and raising expectations for security outcomes. This research reveals what they want, what they expect, and why they are ready to switch.
Customers Are Demanding More and Switching Faster
58%
58% plan to switch providers within the next 3 years
47%
47% will pay more for 24/7 monitoring and faster response
44%
44% want and will pay more for AI-driven detection and response
75%
75% experienced a cybersecurity incident in the past year
Download the Report to Learn
- Why so many organizations are ready to switch
- What customers expect from modern cybersecurity partners
- How demand for 24/7 monitoring and faster response is evolving
- Where AI-driven detection and response is influencing buying decisions
- What is raising the bar for MSP performance and value
- How to position your services to stay competitive and win new business
Thank You for Your Interest in the MSP Report
Download the report to explore customer expectations, pricing trends, and growth opportunities for MSPs.