End of Life Policy

WatchGuard Technologies is strongly committed to providing industry-leading products and services. As the market continues evolving towards more complex levels of network security, WatchGuard will periodically announce End-of-Sale and End-of-Life life cycle milestone information along with migration recommendations for our valued customers.

As described in WatchGuard's Official EOL Policy, all WatchGuard products and services will enter into an End-of-Sale (EOS) period prior to End of Life (EOL). Product EOS dates will be up to five years prior to product EOL and all EOL communications will start with an official EOL Intent Announcement at least 60 days prior to the product's EOS date.

Once an End-of-Sale date is announced, you may continue to order products from your authorized WatchGuard reseller partner while limited stock is available. Customers with an active Support subscription will receive continued technical and limited software support until the End of Life.

Product Life Cycle Milestones

WatchGuard has announced life cycle milestones for the products listed below. Migration options are indicated and updated on a periodic basis.

WatchGuard XCS

End-of-Life Policy Guidelines

• WatchGuard will provide End-of-Sale announcements directly to partners per agreements.
• The End-of-Life date will generally occur up to five (5) years after the End-of-Sale date. WatchGuard may announce End of Life for legacy appliances that have been replaced by a newer generation before officially announcing End of Sale.
• Prior to the End-of-Life date, WatchGuard may provide at its unilateral discretion, maintenance releases, patches, and/or hot fixes.
• Although 1-year contract renewal SKUs for Support and security services will remain available in the final year, services will not extend beyond the End-of-Life (EOL) date. Co-terminated service periods will not be available in the final year prior to the EOL.
• Renewable security subscriptions will generally be available for purchase from reseller partners until one (1) year prior to the End-of-Life date. However, WatchGuard reserves the right to change security subscriptions (replacing a subscription service with a different, equivalent service) at any time during the End-of-Sale to End-of-Life period.
• New subscription services may not always be compatible with WatchGuard products in their End-of-Life period or past End of Life.
• The Return Materials Authorization (RMA) process will continue until the End-of-Life date if the product is covered by a Hardware Warranty.
• Software downloads will be accessible for an additional 90 days after the product reaches its End-of-Life date.

For a full list of EOL process milestones and communication commitments please refer to WatchGuard's Official EOL Policy document. For questions or feedback regarding the WatchGuard End-of-Life Policy and product migration, please contact us.