Product and Support News

Knowledge Base Digest - February 2021

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in February: Articles Comcast SecurityEdge may prevent DNSWatch from monitoring or controlling DNS requests Enable logging for subscription service dashboards Firebox and...

Migration action for TDR Integration into WatchGuard Cloud

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Greetings, WatchGuard Partners! We would like to inform you that before you can manage accounts and licenses for Threat Detection and Response (TDR), you are required to perform a one-time migration procedure. During this migration, you manually link an existing WatchGuard Cloud Tier-2 account to an...

Introducing WatchGuard Firebox Policy Management in WatchGuard Cloud

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We are excited to announce the release of Firebox Policy Management in WatchGuard Cloud. Our goal with WatchGuard Cloud has always been to build a powerful, cloud-hosted security platform that directly supports the way MSPs do business, and our latest release takes WatchGuard Firebox management to a...

New AuthPoint Risk Framework

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We are happy to announce that we have launched the new AuthPoint Risk Framework in WatchGuard Cloud. The improved authentication policy management allows for more granularity and flexibility when creating rules for your users and resources. You also have now the option to create a policy to deny...

End of Life of old versions of spamBlocker engine

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Important spamBlocker Update In June 2020, WatchGuard released a new version of Fireware that provided an updated spamBlocker engine which uses Cloudmark technology to replace the old Cyren engine. Response has been very positive and many customers and partners report significantly improved...

Knowledge Base Digest - December 2020

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December: Articles Reserved Firebox-DB authentication server user names macOS Big Sur 11.x software compatibility Fireware v12.5.7 and v12.6.4 beta releases in...

TDR 6.0.0 is now integrated into WatchGuard Cloud

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We have listened to you and unification has arrived! The Threat Detection and Response (TDR) UI is now integrated into WatchGuard Cloud with the release of TDR 6.0.0. We have moved and mapped all Operator, Account, and License management into WatchGuard Cloud, while providing the familiar TDR UI...

Knowledge Base Digest - November 2020

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in November: Articles Firebox Cloud supports accelerated networking in Azure Known Issues IKEv2 profile import fails on macOS Big Sur 11.0.1 DHCPv6 server restarts...

TDR Outage in EU

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On 1 December 2020, the TDR EU AWS environment suffered from an intermittent outage which resulted in some Host Sensors being unable to contact ThreatSync. This seems to be linked to the deployment of new TDR infrastructure on the night of 30 November 2020. Despite Engineering's extensive efforts...

NEW in Prepaid Points: Panda Products + Single User Assignment

We are excited to announce that WatchGuard partners can now use Prepaid Points to assign licenses to Panda endpoint products through MSSP Command! Pay-as-you-go Prepaid Points is a part of WatchGuard’s FlexPay program, enabling partners to pre-purchase points that can be used later on WatchGuard’s...

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WatchGuard Beta Program

As a WatchGuard partner or customer with an active account, you can join our software beta program to experience our products in the early stages, and give your feedback to influence the course of development.

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End of Life Policy

WatchGuard will periodically announce End-of-Sale and End-of-Life life cycle milestone information along with migration recommendations for our valued customers.

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Product Certifications

WatchGuard security solutions are well-designed, easily deployed, and rigorously tested. We regularly submit our products for third-party evaluation to ensure we meet all industry standards.

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