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WatchGuard’s Customer Service and Support Team Honored at the 2021 IT World Awards

For the sixth year in a row, WatchGuard has been honored at the IT World Awards for 2021, securing three wins in the Customer Service and Support category. This prestigious awards program recognizes IT and security vendors with advanced, ground-breaking products, solutions and services that are helping set the bar higher for others in the industry. Here’s the full line-up of WatchGuard’s 2021 accolades:

2021 IT World Awards Gold + Silver Badges


  • Shari McLaren secured Gold in the Customer Service & Support Executive of the Year category for her continued commitment to support, enablement and ensuring customer success.
  • George Grinnell earned Silver in the Customer Service & Support Leader of the Year category for his process improvements to elevate customer experience.
  • WatchGuard won Silver in the Customer Service & Support Team-Department of the Year category for its customer-first culture and consistently high customer satisfaction.

For the complete list of 2021 IT World Awards winners, click here. And stay tuned to the blog for all the latest WatchGuard announcements, honors and industry news.

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