Meet Rai: AI That Runs More of the Security Work
MSPs are managing more customers, more environments, and more tools than ever before. At the same time, customer expectations keep rising -- faster response times, clearer reporting, and consistent service across every client. All of that pressure lands on already‑lean teams.
That’s the reality Rai™ was built for.
Rai is WatchGuard’s agentic AI digital worker, designed specifically to help MSPs work more efficiently behind the scenes so they can spend less time buried in operational tasks and more time delivering value to their customers.
Why We Built Rai
The threat landscape has changed. Today’s attackers are increasingly using agentic AI, creating systems that can plan attacks, adapt in real time, and operate continuously without human involvement. These attacks don’t pause overnight or wait for human response.
Rai was built to help MSPs match that reality. She operates continuously, investigates and responds autonomously within policy, and keeps security work moving even when teams are offline. That means partners don’t have to staff around the clock just to keep customers protected.
Who Rai Is (and Who She’s Not)
Rai (pronounced “ray”) introduces a new kind of digital workforce for MSPs, one that scales on demand and offloads the operational work that slows teams down. Today, she shows up as an Analyst, delivering always‑on detection, investigation, and response across endpoint and network activity so partners aren’t managing alerts 24/7/365.
Additional roles are coming soon. The Auditor role will continuously identify compliance gaps, flag misconfigurations, and maintain audit trails. The Admin role will handle operational tasks like patch scheduling, certificate rotation, and maintenance windows. By taking on this work, Rai frees engineers to focus on higher‑value priorities like client relationships and business growth.
“What stood out to me was WatchGuard’s willingness to bring partners into the Rai design process early. It’s encouraging to see real investment in UI and UX, and to be asked for feedback before things are finalized.” — Dallas Lassley, LP Techs
What Changes for Partners Day to Day
Rai’s value is how the work feels different every day.
1. You start with clarity, not chaos
Instead of logging in to a wall of alerts, partners get a clearer picture of what happened across environments. Rai connects related activity and explains it in plain language, so teams understand the situation without piecing it together themselves.
At launch, this shows up as the Daily Brief, giving you a clear view of what was handled, what matters, and where to focus next.
2. Less time spent on repetitive tasks
Rai investigates, correlates, and documents routine security activity automatically. That means fewer manual checks, fewer context switches, and fewer hours spent chasing information that doesn’t require human judgment.
3. More consistent service for customers
When teams have better context and less noise, response improves. Issues get addressed faster, communication is clearer, and customers see a more consistent level of service across every interaction.
“What stood out right away was how quickly everything came together in one place. Instead of jumping between tools or piecing things together, it was easier to understand what needed attention.” — Michael Ruffolo, eSecurity Solutions
That clarity helps MSPs deliver better service for their customers.
A Smarter Way to Scale Security
Rai represents a shift in how AI supports MSPs, from tools that assist, to a digital worker that actually carries the work forward.
By reducing manual effort, improving clarity, and helping teams stay focused on what matters most, Rai makes it easier to scale security operations without adding complexity or burning out staff. MSPs can take on more customers and more work without needing to add headcount at the same pace.
Before Rai briefs you, she’s already been working.