Product and Support News

Updates to Customer Support Phone System

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As of Monday 18 September, WatchGuard Customer Support is pleased to announce some upcoming improvements to our phone system. We are integrating our phone system and CRM systems so that we can automatically find your account and contact information when you call in for support. We will use your...

Fireware 12.0 is now available!

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Fireware 12.0 General Availability We are pleased to announce the General Availability (GA) of Fireware 12.0 and WSM 12.0 after a comprehensive Beta where the release was installed 400 Fireboxes around the world. These significant new releases are now available for download from the software...

Now Available: AP420 Indoor High Density Access Point

It gives me great pleasure to announce the availability of the AP420, our indoor 802.11ac Wave 2 4x4 access point. The AP420’s Multi-User MIMO (MU-MIMO) features mean it’s perfectly suited for the highest client density deployments. This access point easily serves crowded rooms full of smartphones...

Now Available: Firebox M370, M470, M570, and M670

I’m excited to announce the availability today of four new mid-range Firebox appliances that provide industry leading performance, especially with all security capabilities enabled, along with greater flexibility in network port configurations. Over past few years at WatchGuard we’ve consistently...

Wi-Fi Cloud Maintenance

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Hello WatchGuard Wi-Fi Cloud Users, On Friday, August 4 at 5PM PDT, we will deploy an update to WatchGuard Wi-Fi Cloud to improve performance and stability with the Manage service. ​During the maintenance window (approximately 30 minutes), Wi-Fi Cloud services will be unavailable, including Manage...

Wi-Fi Cloud Maintenance

Hello WatchGuard Wi-Fi Cloud Users, We are planning a brief maintenance on Sunday, July 30, 2017 between 1:00AM and 6:00AM Pacific Time to deploy improvements to the Wi-Fi Cloud. During the maintenance window, the Wi-Fi Cloud services will be down for maintenance (approximately 2 hours) including...

Fireware 12.0 Open Beta Notice

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UPDATE: A feature for GWC was mentioned as being deployed in 12.0 in a previous post, but this has been corrected to a later release date. Stay tuned for more product release updates through the product blog! WatchGuard is excited to announce that a Beta release is available now for the 12.0 version...

Wi-Fi Cloud Maintenance

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Hello WatchGuard Wi-Fi Cloud Users, We are planning a brief maintenance today (Thursday, June 8, 2017) between 8:00PM and 10:00PM Pacific Time to deploy improvements to the Go Template (Go_1) in order to support new WatchGuard access point models. During the maintenance window, your access points...

Fireware 11.12.4 is now available

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Fireware 11.12.4 is now available We are pleased to announce the latest release of the WatchGuard core operating system and management software. Fireware 11.12.4 and WSM 11.12.4 are now available from the software download center. The Release Notes include a comprehensive list of resolved issues...

WatchGuard Wi-Fi Cloud Update

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Hello WatchGuard Wi-Fi Cloud Users, We are planning a brief system update on Sunday, May 21, 2017 between 1:00 AM and 3:00 AM Pacific Time to deploy stability improvements to WatchGuard Wi-Fi Cloud services via WatchGuard.com. During the maintenance window, your access points will continue to...

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WatchGuard Beta Program

As a WatchGuard partner or customer with an active account, you can join our software beta program to experience our products in the early stages, and give your feedback to influence the course of development.

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End of Life Policy

WatchGuard will periodically announce End-of-Sale and End-of-Life life cycle milestone information along with migration recommendations for our valued customers.

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Product Certifications

WatchGuard security solutions are well-designed, easily deployed, and rigorously tested. We regularly submit our products for third-party evaluation to ensure we meet all industry standards.

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