Additional Support Services

Priority Response Upgrade

Support subscribers that experience an issue that requires a priority response can purchase a one-hour Priority Response Upgrade to have a one-time priority response applied to the specific case. Upgraded cases are prioritized in the queue for the first available technician and are typically responded to within minutes of applying the upgrade.

Note that this guarantees a response within a one-hour time frame and not a resolution to the issue being reported. Case resolution time varies depending on the issue. Priority Response Upgrades can be used on any WatchGuard appliance that is covered by an active Support subscription.

To submit a case with a Priority Response Upgrade, contact WatchGuard Customer Care by phone at 1.877.947.3453 Option #1 or +1.206.613.0877 Option #1. A valid credit card is required to purchase this upgrade.

  • Cost:
    $195 USD per priority response

  • Availability:
    Monday to Friday 6:00 AM to 6:00 PM in your local time zone for Support subscriptions
    24/7 for all 24 x 7 Support subscriptions

Premium 4-Hour Hardware Replacement

All active Support subscriptions include an Advance Hardware Replacement service, which means that WatchGuard will ship a replacement via pre-paid, next-day airfreight in advance of receiving the returned appliance. Customers with mission-critical requirements that need replacements sooner can purchase the Premium 4-Hour RMA subscription with round-the-clock coverage. With this upgrade, a courier will deliver a replacement appliance on-site from local stocking depots within four hours of RMA approval by WatchGuard Technical Support. Get details in the RMA FAQ.


A WatchGuard desenvolveu aproximadamente um milhão de appliances multifuncionais integradas de gerenciamento de ameaças em todo o mundo. Nossas caixas vermelhas exclusivas são arquitetadas para serem os dispositivos de segurança mais inteligentes, mais rápidos e excelentes do mercado, com todos os mecanismos de varredura sendo executados com toda a força. Por que comprar WatchGuard? Descubra aqui.



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