CMG Computing Improves Profitability and Customer Satisfaction with WatchGuard Secure Wi-Fi
A Healthcare Customer Needed a Faster, More Reliable Wireless Network
For managed service providers, profitability and customer satisfaction often go hand in hand. When a large medical clinic approached CMG Computing Services to improve the performance and security of its wireless network, the team saw an opportunity to modernize the customer’s infrastructure and simplify ongoing management.
The healthcare organization was already experiencing challenges with its existing Datto wireless access points and needed a solution that could deliver greater speed, reliability, and security. As the customer’s trusted technology partner, CMG set out to find an alternative that would improve the user experience while supporting the long-term success of both organizations.
Building on the Success of WatchGuard Fireboxes
Prior to upgrading the wireless network, CMG had already replaced the customer’s Datto networking infrastructure with WatchGuard Fireboxes. The deployment connected the customer’s two clinic locations and their electronic medical record (EMR) hosting provider through VPN tunnels.
According to CMG, the transition immediately delivered operational benefits. The cloud-managed WatchGuard Fireboxes proved easier to monitor and maintain while providing more stable VPN connectivity than the Datto DNA routers they replaced.
After seeing the advantages of WatchGuard’s platform, extending the deployment to include WatchGuard Secure Wi-Fi was a natural next step.
Secure Wi-Fi Delivers Better Management and Better Margins
When evaluating wireless networking options, CMG needed a solution that would meet the customer’s performance requirements without sacrificing operational efficiency or recurring revenue opportunities.
WatchGuard Secure Wi-Fi provided exactly that.
The access points delivered a more manageable solution for CMG while helping protect and improve monthly service margins compared with the Datto wireless infrastructure already in place. By leveraging a unified WatchGuard environment, the team could spend less time managing infrastructure and more time delivering value to customers.
Improved Reliability for the Customer and Greater Profitability for the MSP
Since deploying WatchGuard Secure Wi-Fi, both CMG and its customer have experienced measurable benefits.
The medical clinic now enjoys a faster and more reliable wireless network, resulting in fewer performance complaints and service interruptions. At the same time, CMG spends less time monitoring and maintaining the environment thanks to the WatchGuard platform’s stability.
The project has also generated stronger recurring revenue for CMG while helping the company strengthen its long-term relationship with the customer.
The WatchGuard Advantage
For CMG Computing, WatchGuard Secure Wi-Fi has helped transform a customer infrastructure refresh into a strategic business opportunity. By replacing legacy Datto networking and Wi-Fi solutions with WatchGuard Fireboxes and Secure Wi-Fi access points, CMG improved operational efficiency, increased recurring revenue, and delivered a better user experience for its healthcare customers.
The result is a stronger, more profitable customer relationship built on reliable, secure, and easy-to-manage networking technology.