Beta Announcement: WatchGuard Cloud + HaloPSA Integration
We're excited to announce a new Beta integration between WatchGuard Cloud and HaloPSA. This integration brings WatchGuard operational data directly into your HaloPSA workflows, helping your teams reduce manual entry and respond faster to security events.
Why It Matters
HaloPSA is designed for operational efficiency, offering structured workflows, standardized contracts, reliable billing, and clear reporting. By integrating WatchGuard Cloud, you gain a powerful new data source that feeds directly into these systems, bringing visibility into device status, license entitlements, and security events, all within the PSA environment.
That means:
- Cleaner ticket queues
Rule-based, WatchGuard-triggered ticket creation and updates keep your technicians focused on resolving issues—not just monitoring alerts. - Improved billing and contract accuracy
Device metadata and license usage data help maintain alignment between your services, agreements, and recurring billing. - Faster triage and resolution
Technicians gain instant context—such as device info, firmware version, entitlement status, and expiration dates—right within their workflow. - Stronger, more unified reporting
Combine WatchGuard data with HaloPSA reports for a single, defensible view of your service delivery and commercial metrics.
What Integration Delivers
With the WatchGuard Cloud + HaloPSA integration, you can streamline management of tickets, contracts, billing, and reporting, working from a single source of truth across both platforms.
The integration supports:
- Device Data: Import Firebox and Wi-Fi Access Point info, including model, serial number, license type, firmware version, expiration dates, and more.
- License Usage: Track user allocations and license usage for AuthPoint, Endpoint Security, FireCloud, ThreatSync XDR/NDR, and Managed Services.
- Closed-Loop Ticketing: Automate ticket generation and resolution for ThreatSync XDR, Endpoint Security, Firebox events, license alerts, and WatchGuard Cloud notification rules.
Join the Beta!
Participate in the beta to validate real-world workflows and help shape the final integration. Partners and customers can begin testing today through WatchGuard Cloud.